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Chili's Grill & Bar

$$
Mexican, American, Southwestern, Barbecue
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21865 Katy Fwy, Katy, TX 77450-1807
281-398-3987
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Dining options: Seating, Takeout, Waitstaff

TripAdvisor Reviewer Highlights

Read all 24 reviews
Visitor rating
  • 4
    Excellent
  • 8
    Very good
  • 8
    Average
  • 2
    Poor
  • 2
    Terrible
Rating summary
  • Food
    3 of 5 stars
    Service
    3 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    3 of 5 stars
Average

We ate a few months ago and found that the service and food quality just wasn't up to par. Also, they allowed smoking in the bar area, which was opened to restaurant area.

3 of 5 starsReviewed 3 days ago
John-Terri W
,
Katy
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24 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Katy
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 days ago NEW

We ate a few months ago and found that the service and food quality just wasn't up to par. Also, they allowed smoking in the bar area, which was opened to restaurant area.

Helpful?
Thank John-Terri W
Howell, Michigan
Level Contributor
200 reviews
120 restaurant reviews
common_n_restaurant_reviews_1bd8 81 helpful votes
1 of 5 stars Reviewed January 4, 2016

Server started out by confusing our drink order. 5:22 pm and no silverware n any tables. Server stated no silverware was rolled and ready. He took our dinner orders and left without leaving silverware again. Just prior to salads arrival he brings a handful of wet forks and knives. Instead of placing at our individual spaces he just plopped them... More 

Helpful?
Thank hurricane48
Houston, Texas
Level Contributor
276 reviews
225 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed December 21, 2015

Quite noisy and TV's going, smoking still allowed in bar area. Everyone was pleased with their selection. I think the very best feature was the Chocolate Bombe!! It's definitely worth a visit.

Helpful?
Thank Rosalyn D
San Antonio, Texas
Level Contributor
15 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed November 5, 2015

Arrived around 9 pm, no waiting time, got a booth for the 3 of us nice and quick. Place looked clean and reasonably busy. Took more than an expected amount of time for our waiter to show up, but drinks were ordered an delivered in a reasonable time. Our order took better than 20 minutes to show up, 2 hamburgers... More 

Helpful?
Thank Stephen J
Newcastle upon Tyne, United Kingdom
Level Contributor
11 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 20, 2015

A nice lunch and reasonable prices in a big open plan restaurant. Good friendly service by the staff

Helpful?
Thank Markgibbons7777
Dallas, Texas
Level Contributor
7 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 2, 2015

This Chilis has really gone downhill. I don't know what is going on with management but they obviously don't care about quality or service. When approached with a dislike manager was extremely defensive, confrontational and extremely rude and unprofessional! I work in Hospitality and couldn't believe what I was hearing! The quality of food at this location keeps getting worse... More 

Helpful?
1 Thank Stephanie H
Level Contributor
18 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 12, 2015 via mobile

My family comes here very frequently... the service is always great and the food tastes great as well! It does get pretty busy on Friday and Saturday, so make sure to utilize their call ahead seating feature. The bar and 'lounge' area is open seating and it usually isn't full if you want a seat right away. We will definitely... More 

Helpful?
Thank AmeliaGirly
Houston, Texas
Level Contributor
18 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 22, 2015

Nothing, great experience. The atmosphere was nice and the wait staff was courteous and polite, The food was well prepared and received in a timely fashion.

Helpful?
Thank LadyWatkins
Katy, Texas
Level Contributor
17 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 13, 2015

I have eaten at Chili's many times and the service and food is hit or miss. The nachos are good as is the flat bread pizza. The chicken tenders are awful!

Helpful?
Thank Lor G
Houston, Texas
Level Contributor
17 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed February 4, 2015 via mobile

Friendly service once we were seated, however it was a little while before someone acknowledged us and found us a table. Service was a little slow. Only two cooks and five servers. Extremely dusty from recent renovation.

Helpful?
Thank Russ B

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Restaurant Details

Location and Contact Information

  • Address: 21865 Katy Fwy, Katy, TX 77450-1807
  • Location: United States  >  Texas (TX)  >  Texas Gulf Coast  >  Katy
  • Phone Number: 281-398-3987

Price and Cuisine

  • Average Prices: USD 20
  • Cuisine: Mexican, American, Southwestern, Barbecue

Restaurant Characteristics

  • Good for: Bar scene, Families with children, Large groups

Questions & Answers

Questions? Get answers from Chili's Grill & Bar staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?