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The Cheesecake Factory

#173 of 7,333 Restaurants in Houston
Certificate of Excellence
$$$
Great Uptown
Dessert, Eclectic, International
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5015 Westheimer Rd, Ste 3406, Houston, TX 77056-5610
713-840-0600
Website
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Dining options: Breakfast/Brunch, Reservations, Delivery, Late Night
Good for:
Families with children
Large groups
Breakfast/Brunch
Reservations
Delivery
Late Night

TripAdvisor Reviewer Highlights

Read all 561 reviews
Visitor rating
  • 238
    Excellent
  • 192
    Very good
  • 82
    Average
  • 26
    Poor
  • 23
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4 of 5 stars
Most recent review
How do you respond to the MANAGER saying "never come here with more than 4 people b/c accommodations are horrible!"??

I have been in the hospitality industry for almost 6 years and Saturday's experience at this location has painted a horrible image in mine as well as my "too large for a Saturday'' party. For starters the hostess was BEYOND RUDE I arrived at 1:30pm prepared to wait because it was a Saturday & I... read more

1 of 5 starsReviewed February 23, 2015
ayeallen5
,
Houston, United States
Good for:
  • Families with children
  • Large groups
  • Breakfast/Brunch
  • Reservations
  • Delivery
  • Late Night
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561 Reviews from our TripAdvisor Community

Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Houston, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 23, 2015 NEW

I have been in the hospitality industry for almost 6 years and Saturday's experience at this location has painted a horrible image in mine as well as my "too large for a Saturday'' party. For starters the hostess was BEYOND RUDE I arrived at 1:30pm prepared to wait because it was a Saturday & I needed a table for 15... More 

Was this review helpful? Yes 1
Liberty
Contributor
13 reviews 13 reviews
6 restaurant reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 19, 2015

I always like going to this Cheesecake Factory because of the ambiance,friendly staff and the food is good. I order the canjun chicken littles which are spicy and you have your choice of French fries corn on the Cobb or the mashed potatoes it is all delicious. Oh and they bring fresh hot bread to your table. I haven't tried... More 

Was this review helpful? Yes
Houston
Contributor
14 reviews 14 reviews
8 restaurant reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 18, 2015

We just went for the cheesecake to celebrate a friends birthday. Our server was attentive and helpful when we couldn't make a decision on the kind of cheesecake we wanted. He brought it out with a candle and he and two others sang to our birthday girl. We sat outside on a beautiful day, patio is nice! FYI, the two... More 

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Frisco, Texas
Contributor
13 reviews 13 reviews
11 restaurant reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2015

If you have time to wait, this is one of the best restaurants in town. This was first "The Cheesecake Factory" location I had visited and I have to say I'm a regular now. Other than wait there isn't anything which will bother you in this place. Food is always tasty and I was never disppointed with their quality any... More 

Was this review helpful? Yes
Texas, United States
Senior Contributor
44 reviews 44 reviews
14 restaurant reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 18, 2015

This restaurant is extremely popular and therefore extremely busy, but the food makes it worth the (sometimes) long wait; make sure you bring your patience or don't bother going as you will not be happy. Be prepared to spend some time here as this is not a quick restaurant, if you bring kids make sure they aren't starving because they... More 

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Houston,TX
Senior Reviewer
9 reviews 9 reviews
6 restaurant reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 18, 2015

This location of Cheesecake Factory is in the Galleria in Houston. Be prepared for yummy food, but be prepared to stand for a LONG time to be seated. No matter what time we go, there is a long wait time. Luckily you will also have the shopping at The Galleria to enjoy so it will be worth it. the food... More 

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Stavanger, Norway
Senior Contributor
27 reviews 27 reviews
12 restaurant reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 18, 2015

The Cheesecake Factory makes some fantastic cakes, but has as well the best burgers I have ever tasted. Order a burger here and you will be stuffed with great meat and a service that you will have to look hard for elsewhere. Should come to Europe soon!!

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Leavenworth, Kansas
Senior Contributor
32 reviews 32 reviews
18 restaurant reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed February 16, 2015

We ate here on Presidents day, although it was a holiday, they only had half of the restaurant open, and about a third of the necessary employees. The service was terrible, the table was still dirty, the drinks were late, the food took forever and was clearly under a heatlamp. The manager came over, and asked if he could do... More 

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Lafayette, Louisiana
Top Contributor
151 reviews 151 reviews
93 restaurant reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed February 14, 2015

My husband and I ate here for an early supper on a Saturday. It was very busy and there was some confusion with seating. Our server was nice and attentive. My husband ordered the fried shrimp. He really enjoyed it. I ordered the garlic shrimp and pasta. It was great. I wish we had a Cheesecake Factory closer to us.

Was this review helpful? Yes
Houston Texas
Top Contributor
72 reviews 72 reviews
37 restaurant reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed February 13, 2015

I can understand why this restaurant gets good and bad reviews, it really depends what type of place you like to go to. You will either love or hate it scenario. My opinion is the menu is awesome, massive amount of choice, so you will find something you like. Portions are huge, so very easy to share most of the... More 

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Restaurant Details

Location and Contact Information

  • Address: 5015 Westheimer Rd, Ste 3406, Houston, TX 77056-5610
  • Location: United States  >  Texas (TX)  >  Texas Gulf Coast  >  Houston>  > Great Uptown
  • Neighborhood: Great Uptown
  • Phone Number: 713-840-0600

Price and Cuisine

  • Average Prices: USD 0 - 30
  • Cuisine: Dessert, Eclectic, International

Restaurant Characteristics

  • Good for: Families with children, Large groups

Questions & Answers

Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?