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698 Winfield Dunn Pkwy, Sevierville, TN 37876-5510
865-429-2360
Website
Today
11:00 am - 11:00 pm
Closed now
See all hours
Hours:
Sun - Thu 11:00 am - 10:00 pm
Fri - Sat 11:00 am - 11:00 pm
Dining options: Lunch

TripAdvisor Reviewer Highlights

Read all 59 reviews
Visitor rating
  • 28
    Excellent
  • 17
    Very good
  • 9
    Average
  • 1
    Poor
  • 4
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4 of 5 stars
We had a difficult time ordering, but the meal was perfect!

We live in Missouri and ran across our first Zaxby's in Georgia. We were pleasantly surprised to find one in Sevierville so we knew we had to stop (we were leaving to go back home). The girl taking the order just couldn't seem to get our order right so we drove around to the window where we... read more

4 of 5 starsReviewed June 28, 2015
Jennifer J
,
Saint Louis, Missouri
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59 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Any
English first
Saint Louis, Missouri
Level Contributor
61 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed June 28, 2015 NEW

We live in Missouri and ran across our first Zaxby's in Georgia. We were pleasantly surprised to find one in Sevierville so we knew we had to stop (we were leaving to go back home). The girl taking the order just couldn't seem to get our order right so we drove around to the window where we repeated it. The... More 

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Wauseon, Ohio
Level Contributor
6 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 27, 2015 NEW

First time at Zaxby's and it was fairly good. Although it was fast food, it had the ambiance of a sit-down restaurant. The food had good flavor and the chicken was moist.

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2 reviews
1 of 5 stars Reviewed June 20, 2015

Service is very slow and unfriendly. They only had one register open with ten people in line. A girl opened the second register took two orders and was told to close it because the kitchen couldn't keep up. It still took 15 minutes to get my order.

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Level Contributor
14 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 13, 2015

If you want drive thru or quick chicken ... Zaxbys is always good. I don't want to type 100 words but you want let post till then

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Sevierville, Tennessee
Level Contributor
236 reviews
105 restaurant reviews
common_n_restaurant_reviews_1bd8 158 helpful votes
3 of 5 stars Reviewed June 4, 2015

The food is the same as any other Zaxby's but use the Drive Thru, you will get your food 10 times faster as they seem to be more concerned about it than the "sit-down" customers. Everytime we eat inside it takes forever, staff is rude. The last time we used the dining room they skipped over our order number and... More 

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Level Contributor
13 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 26, 2015

My husband is a Zaxby's fanatic. He loves to eat Zaxby's whenever we grab something fast. We've always received our food hot and tasty but not always "service with a smile." We will be back though just because we love Zaxby's.

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Sevierville, Tennessee
Level Contributor
18 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 5, 2015

The chicken and fries are always hot everytime I eat here. There coleslaw is delicious. I just wish they had not changed over to the new drink fountain. My drink always tastes off now but its cold and helps get the food down so I will just wish.

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Independence, Kentucky
Level Contributor
22 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 3, 2015

Good chicken, more variety than chick fil a. Salads are tasty. 2-4 pm is good value, half priced shakes and 99 cents chicken nibblers

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Sevierville, Tennessee
Level Contributor
19 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 26, 2015

A one hour wait for food and you didn't tell us until we had been there for half an hour. After church, you should be staffed for that crowd. This was the most mismanaged experience at this usually great location. I have never seen so many refunds go out the door. Terrible.

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Level Contributor
10 reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 22, 2015

We went for dinner. It was fast friendly and delicious. Zax sauce is good. It was recommended by a friend, and I would recommend it to yall

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Additional Information about Zaxby's

Address: 698 Winfield Dunn Pkwy, Sevierville, TN 37876-5510
Phone Number: 865-429-2360
Location: United States  >  Tennessee (TN)  >  Sevier County  >  Sevierville
Open Hours:
Sunday 11:00 am - 10:00 pm
Monday 11:00 am - 10:00 pm
Tuesday 11:00 am - 10:00 pm
Wednesday 11:00 am - 10:00 pm
Thursday 11:00 am - 10:00 pm
Friday 11:00 am - 11:00 pm
Saturday 11:00 am - 11:00 pm

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Restaurant Details

Location and Contact Information

  • Address: 698 Winfield Dunn Pkwy, Sevierville, TN 37876-5510
  • Location: United States  >  Tennessee (TN)  >  Sevier County  >  Sevierville
  • Phone Number: 865-429-2360
Open Hours
Sunday
11:00 am - 10:00 pm
Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 11:00 pm
Saturday
11:00 am - 11:00 pm

Questions & Answers

Questions? Get answers from Zaxby's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?