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O'Charley's

2167 Parkway, Pigeon Forge, TN 37863-2996
865-429-2201
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Ranked #89 of 144 restaurants in Pigeon Forge
Cuisines: American
Dining options: Breakfast/Brunch, Lunch, Dinner, Late Night, Dessert
Most recent review
- Aug 17, 2014
Restaurant details
Dining options: Breakfast/Brunch, Lunch, Dinner, Late Night, Dessert
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182 reviews from our community

65% Recommend
    72
    47
    23
    19
    21
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
West Columbia, South Carolina
Senior Reviewer
9 reviews 9 reviews
7 restaurant reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 17, 2014 NEW

My son and granddaughter had a good meal at O'Charleys after a long day at Dollywood. Food looked and tasted good . Was hot and fresh - good experience.

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Birmingham, Alabama
Contributor
11 reviews 11 reviews
6 restaurant reviews
1 of 5 stars Reviewed August 7, 2014

We visited on 8/4/14. The place was half empty, but they were making people wait for tables. Did not have enough staff. The wait was over 30 minutes for only 3 of us. They finally set us in the bar. The service was slow and horrible. It took over 30 minutes to get food. The hostess was rude and not... More

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1 review
1 of 5 stars Reviewed August 6, 2014

Stopped in at 7 pm on 8/6/14, with family of 9 for dinner, parking lot not even 1/2 full, wait for party of nine over an hour!, hostess, very rude at "...well, you're looking at at least an hour!", looked like she had just come from a day at Dollywood, front door filthy!, lobby nasty!..not even giving them a 2nd... More

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Jacksboro, Tennessee, United States
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 3, 2014

Nearly empty restaurant with >40 minute wait on food. Server was rude to a child at our table. Pie was frozen. Things not brought out that we ordered and management was a joke! She covered for waiter stating that pies are served frozen, I don't think so. Will stay with my hometown O'Charleys!

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Soddy-Daisy, Tennessee, United States
Senior Reviewer
10 reviews 10 reviews
5 restaurant reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 22, 2014

The staff at this restaurant needs to go back for more training. Waited to long for a glass of water, bowl of soup, and a salad. The waitress was to busy taking care of other people that were not at her tables. The staff seemed really busy for a building that was half empty. The loaded potato soup needs to... More

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Chattanooga, Tennessee
Reviewer
4 reviews 4 reviews
4 restaurant reviews
3 of 5 stars Reviewed July 20, 2014

Typical chain restaurant. Wasn't crowded and didn't have much time so we stopped in. Was ok? Yeah. Anything to write home about? No. Service was a little slow but friendly.

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Senior Reviewer
6 reviews 6 reviews
5 restaurant reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed July 3, 2014

After waiting a 15 mins for drinks and an hour for mediocre food in an empty restaurant I'll never go back

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Harrisonburg, Louisiana
Senior Reviewer
10 reviews 10 reviews
6 restaurant reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 2, 2014

Went into O'Charley's expecting same kind of food and service as we get back home. Don't buy the Louisiana style steak. Their idea of seasoning is excessive black pepper. Service was slow. Parking lot was 1/2 empty so we figured wait time would be minimal. We waited an excessive time to be seated. Restaurant was 1/2 empty also. We had... More

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Reviewer
4 reviews 4 reviews
3 restaurant reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 1, 2014

We had the prime rib lovers 2 for 24.99 it was great. The witness was very good too. Our drinks never went dry.

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Chesapeake, Virginia
Contributor
16 reviews 16 reviews
8 restaurant reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 29, 2014

I wasn't impressed at all... We were in a bit of a hurry, but the food tasted very greasy, and the fries & hush puppies tasted the same, and very tasteless too...

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