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Kaim Park

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17 Edinburgh Road, Bathgate, Scotland
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Dining options: Dinner, Lunch, Breakfast, Reservations
Description: This is a hotel which has seperate bar / restaurant area which serves non...
This is a hotel which has seperate bar / restaurant area which serves non guests/function suite/wedding venue, which can cause some noise during functions.
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TripAdvisor Reviewer Highlights

Read all 90 reviews
Visitor rating
  • 20
    Excellent
  • 26
    Very good
  • 20
    Average
  • 12
    Poor
  • 12
    Terrible
Rating summary
  • Food
    3 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    3.5 of 5 stars
Could do better

The restaurant is comfortable and the menu offered a good choice of dishes. However service was slow and some of the food was served barely warm.

3 of 5 starsReviewed August 4, 2015
ANS45
,
Edinburgh, United Kingdom
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90 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Polish first
  • Any
English first
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed August 16, 2015

We went for a meal on a Sunday afternoon 1600hrs. There was no staff to seat us and I had to ask the hotel reception for a table. The restaurant only had two other tables seated so it wasn't busy. We ordered drinks and waited 15 minutes for them. When the food eventually arrived it was extremely poor to say... More 

Was this review helpful? Yes
John D, Manager at Kaim Park, responded to this review

Unfortunately we have been in the process of hiring and training new staff to better serve our customers. I can only apologize for the inconvenience and reassure you that we are working harder than ever at properly training our staff . Hope to see you again soon. Regards Kaim Park Management Team More 

King's Lynn, United Kingdom
Level Contributor
25 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed August 7, 2015

Had 2 meals pate starters, pretty basic and were OK. Steak pie for one night, pastry was tougher than the meat. Second night went for something simple, a burger. Sadly it was burnt. Not an impressive place to eat.

Was this review helpful? Yes 1
John D, Manager at Kaim Park, responded to this review

I am terribly sorry for your experience at our restaurant. Did you complain or expressed dissatisfaction to any of our restaurant staff? Please do not hesitate in letting us know how to improve our service and food to better serve our customers. Hope you come back and give our restaurant a second chance. Regards Kaim Park Management Team More 

Edinburgh, United Kingdom
Level Contributor
42 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed August 4, 2015

The restaurant is comfortable and the menu offered a good choice of dishes. However service was slow and some of the food was served barely warm.

Was this review helpful? Yes 1
John D, Manager at Kaim Park, responded to this review

Thanks for your positive comment and good feedback. We are working really hard as a team trying to deliver great food and quality service to all our guests and customers. Hope to see you soon and thanks for visiting our restaurant. Regards Kaim Park Management Team More 

West Lothian, United Kingdom
1 review
5 of 5 stars Reviewed July 26, 2015

We visited kaim park for a meal, 3 adults 2 kids. We were seated very quickly 😃 drinks were brought quickly, our food order Was taken and food was brought pretty much straight away. The food was outstanding, presentation, quality and taste was great. Compliments to the chefs, our waitress Emma was very pleasant and attentive she is really an... More 

Was this review helpful? Yes
John D, Manager at Kaim Park, responded to this review

Thank you for your positive comments! I will defiantly pass them on to our staff. Hope to see you and your family back soon. Regards Kaim Park Management Team More 

North Lanarkshire, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 24, 2015

A few weeks back my husband and I decided to come here for dinner. We have always loved coming here for dinner, as this is the place we were married. I was so disappointed with the service and the food. There was only one member of staff serving (which I took to be the manager). It took almost 2 hours... More 

Was this review helpful? Yes 2
John D, Manager at Kaim Park, responded to this review

My sincere apologies about your recent visit to our restaurant but this has come as a complete surprise to us as we rarely have any complaints about our food. We would like to welcome you back soon and hopefully your experience will be completely different. Regards Kaim Park Management Team More 

Level Contributor
6 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed July 21, 2015

This place has went downhill, I went here with my partner and even though the restaurant was empty we were sat in the corner of the room next to the back door, it was cold and the tables were extremely dirty, the table next to us had dead flies on it. We stayed for 5 minutes before getting up and... More 

Was this review helpful? Yes 2
John D, Manager at Kaim Park, responded to this review

I am very sorry about your experience. I have asked our restaurant staff and nothing was brought to their attention. I sincerely hope you come back and actually give our menu a try before leaving the premises. Regards Kaim Park Management Team More 

Scotland
Level Contributor
9 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 16, 2015

Five members of our office went for lunch today. Took almost 10 minutes for someone to greet us at the entrance where a sign says "Please wait to be seated" Once seated, we ordered drinks and food which took an age to come. Food was ok, waitress friendly, but I'm sorry, 2 hours for a 2 course lunch is not... More 

Was this review helpful? Yes
John D, General Manager at Kaim Park, responded to this review

Our apologies, we have had a few staffing challenges which have since been resolved, new restaurant management / kitchen staff now in place. More 

1 review
1 of 5 stars Reviewed July 11, 2015

Booked a table for a meal. Was told over the phone that our table was booked for 7 but when we got their they expected us at half 7. No menus available for the first 20 mins. Food overall was very poor. We were offered 4 different meals before ours eventually turned up. Was overcharged £20, 4 extra drinks and... More 

Was this review helpful? Yes
John D, General Manager at Kaim Park, responded to this review

Our sincere apologies we have just changed over our kitchen staff and the transition has caused delays in both service and time taken to serve food . More 

Linlithgow, United Kingdom
Level Contributor
12 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 2, 2015

we popped in for tea around 6pm. There wasn't another person in the restaurant. There was a terrible smell. We made an excuse and left!

Was this review helpful? Yes
John D, General Manager at Kaim Park, responded to this review

We apologise for the fact that the fresh lillies that were in the vases were a bit overpowering scent wise during your visit, we know that not everyone likes the smell and will in future only use low scent flowers. More 

1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 21, 2015

I emailed the Kaim Park on the 12th May saying I would possibly like to book 13 people for dinner but would like to see the kids menu first as my daughter only eats sausages and if sausages are not on the menu would it be ok for me to bring them for her. I also asked if it was... More 

Was this review helpful? Yes 1
John D, General Manager at Kaim Park, responded to this review

My sincere apologies that your booking was not followed up, we are a family orientated hotel and would always accomodate any requests for special dietary or food allergy needs. the booking should have been taken immediately on your first e mail. staff have been spoken to regarding this. More 

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Restaurant Details

Location and Contact Information

  • Address: 17 Edinburgh Road, Bathgate, Scotland
  • Location: Europe  >  United Kingdom (UK)  >  Scotland  >  West Lothian  >  Bathgate

Price and Cuisine

  • Cuisine: International

Description

This is a hotel which has seperate bar / restaurant area which serves non guests/function suite/wedding venue, which can cause some noise during functions.

Questions & Answers

Questions? Get answers from Kaim Park staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?