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Romano's Macaroni Grill

$$$
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1712 Galleria Blvd, Franklin, TN 37067-6186
615-771-7002
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Dining options: Dinner, Lunch, Reservations, Seating, Takeout, Waitstaff

TripAdvisor Reviewer Highlights

Read all 68 reviews
Visitor rating
  • 14
    Excellent
  • 20
    Very good
  • 15
    Average
  • 5
    Poor
  • 14
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    3 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    4 of 5 stars
Review

Bathroom was not maintained and they ran out of items on the menu. Locks are broken on bathroom stalls and they ran out of items on menu right after they opened.

3 of 5 starsReviewed December 30, 2015
Sean I
via mobile
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68 Reviews from our TripAdvisor Community

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Nashville, Tennessee
Level Contributor
3 reviews
3 restaurant reviews
1 of 5 stars Reviewed 4 days ago NEW

I wrote a review on another site but it bears repeating solely because of the truly poor experience. When people go out they truly want to enjoy the time. This establishment presented food that was so unenjoyable it prompted me to write this. Beware and apparently I am not the only one who has this low opinion. Look before you... More 

Helpful?
Thank RaW16
1 review
3 of 5 stars Reviewed December 30, 2015 via mobile

Bathroom was not maintained and they ran out of items on the menu. Locks are broken on bathroom stalls and they ran out of items on menu right after they opened.

Helpful?
Thank Sean I
Franklin, Tennessee
Level Contributor
101 reviews
87 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed December 30, 2015 credit card Amex Card Member Review

This used to be a great, fun place to eat. My kids loved it...I loved it. But our last visit will be just that.....it was horrible, expensive and quite disappointing. It was so bad, I reached out to corporate; after a few days, I got a lame call asking me to go back and speak to the manager. Are you... More 

Helpful?
Thank jeff s
Level Contributor
8 reviews
8 restaurant reviews
1 of 5 stars Reviewed December 25, 2015 via mobile

Monday night. Not busy. No. Wait had reservations for our group more than a week in advance. Out of lasagna. Out of pepperoni out of eggplant parmesan. Wine served in small straight glasses. Waiters brought bread and water. Had to beg for refills I ordered a cup of coffee and got no refill for 90 minutes. From the fist order... More 

Helpful?
Thank Brett K
Level Contributor
17 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 22, 2015 via mobile

We took my mother here for her birthday and was treated by the manager singing "happy birthday" in Italian. Really made her night. The food was excellent as always and the service was great. This place has quickly become one of our favorite places to enjoy dinner.

Helpful?
1 Thank William C
Level Contributor
43 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed December 11, 2015 via mobile

We tried to eat lunch at this restaurant today. Horrible service. Almost no one in restaurant besides us with a table of 12. Food order took nearly 1 hour and only first 3 plates arrived. Server claimed food was being plated and left table for 15 minutes with no explanation. No engagement from manager despite reporting it. Server was inattentive.... More 

Helpful?
Thank gwfritz
Columbia, Tennessee
Level Contributor
5 reviews
3 restaurant reviews
5 of 5 stars Reviewed December 3, 2015

kind of pricey but well worth it we had a gift card that we could pick three places and we picked this restaurant because we have not been. great choice best food I have ever ate! waiter was polite and checked on us as well and also helped my husband decide on what to have when he asked because he's... More 

Helpful?
Thank Jessica C
Tennessee
Level Contributor
89 reviews
51 restaurant reviews
common_n_restaurant_reviews_1bd8 45 helpful votes
1 of 5 stars Reviewed November 23, 2015 via mobile

Visited this Macaroni grill last Sunday. Don't know what happened here, but the service and food was absolutely terrible. The place was empty, But we waited for almost an hour for our food. The waitress did not bring any silverware, only after numerous reminders we finally got it, for every drink refill we had to wait and remind one the... More 

Helpful?
Thank Globetrotter1955
Nashville, TN
Level Contributor
70 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed November 12, 2015 via mobile

My husband and I stopped in on a Thursday night. Place had plenty of booths and didn't appear busy at all yet they sat us right in the aisle way. The server was very lack luster in his job. He was nice but nothing above. He asked if we wanted to start with salad or apps. We ordered salads. He... More 

Helpful?
Thank travelnsoccermom
Warsaw, Indiana
Level Contributor
19 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed October 14, 2015

I was a little skeptical as it was not busy at 7pm on a Friday night. I was wrong! Beautiful restaurant, great staff and awesome food. I had the Calabrese Steak and would definitely go again when in town.

Helpful?
Thank missie1972

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Restaurant Details

Location and Contact Information

  • Address: 1712 Galleria Blvd, Franklin, TN 37067-6186
  • Location: United States  >  Tennessee (TN)  >  Franklin
  • Phone Number: 615-771-7002

Price and Cuisine

  • Average Prices: USD 21 - 30
  • Cuisine: Italian

Restaurant Characteristics

  • Good for: Families with children, Large groups

Questions & Answers

Questions? Get answers from Romano's Macaroni Grill staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?