We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Improve this listing
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Your filters are still active.
There are no pins in your viewport. Try moving the map or changing your filters.
Get directions
148 Paul Huff Pkwy NW, Cleveland, TN 37312-2900
423-472-2192
Website
Today
11:00 am - 10:00 pm
Open now
See all hours
Hours:
Sun 10:00 am - 10:00 pm
Mon - Thu 11:00 am - 10:00 pm
Fri - Sat 11:00 am - 11:00 pm

TripAdvisor Reviewer Highlights

Read all 25 reviews
Visitor rating
  • 8
    Excellent
  • 10
    Very good
  • 5
    Average
  • 1
    Poor
  • 1
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
Great service great food

Went there today with my family after church took them about 5 minutes to get us in after seating they were very prompt everything was delicious it was just good

4 of 5 starsReviewed March 22, 2015
Brook W
Add Photo Write a Review

25 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Monterey, Tennessee
Contributor
13 reviews 13 reviews
9 restaurant reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 27, 2015 NEW

If Great Food and Great Service is what you're looking for in a restaurant with a Great Atmosphere, You Will Love This Place!!

Was this review helpful? Yes
Contributor
11 reviews 11 reviews
10 restaurant reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 22, 2015

Went there today with my family after church took them about 5 minutes to get us in after seating they were very prompt everything was delicious it was just good

Was this review helpful? Yes 1
Sterling, Colorado
Senior Reviewer
8 reviews 8 reviews
4 restaurant reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 19, 2015

My dad and I visited here earlier today! The food was amazing. I had the Louisiana Serlion. It was great! Our waitress, Kim, was absolutely amazing! She was super friendly and so on top of things! Neither of our drinks ever ran out! Take care of her please! As a manager, employees like her are hard to come by!

Was this review helpful? Yes
Cleveland, Tennessee
Senior Contributor
32 reviews 32 reviews
25 restaurant reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 16, 2015

We went here as a date night. The rolls we were served, where flat, they were out of lemons for my water and roman lettuce, so no ceasar salad.... was disappointed. The waiter did manage to bring us an extra salad we did not order. The table beside us came in after us, ordered after us and got their food... More 

Was this review helpful? Yes
Atlanta, Georgia
Top Contributor
113 reviews 113 reviews
63 restaurant reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed March 13, 2015

My friends and I waited nearly an hour to be seated after being told it would be a "15 minute wait". Imagine our surprise when we arrived at our table and saw that there were empty tables everywhere. So, what were we waiting for? Our waiter was a bit overly friendly, I think he was trying to impress my younger... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed February 5, 2015 via mobile

After a call in order for soup screwed over on it now then refused to make it right. The dissatisfied and disappointment is beyond sickening.

Was this review helpful? Yes
Slidell, La
Contributor
11 reviews 11 reviews
4 restaurant reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 25, 2015

We were at a conference and came late on a Friday for the prime rib They warn you that a run out and they did. That being said the dishes we ordered were good, the rolls excellent and the service very good We would go back here

Was this review helpful? Yes
Cleveland, Tennessee
Top Contributor
75 reviews 75 reviews
52 restaurant reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 3, 2014

we enjoy eating there lunch or dinner good salad love the surpper club sandwich good steaks and good chicken tenders yum

Was this review helpful? Yes
Cartersville, Georgia
Top Contributor
50 reviews 50 reviews
42 restaurant reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 13, 2014

I attended a conference, and went to O'Charley's due to their 20% conference discount. The food was all as expected. I particularly like my shrimp scampi, however the sirloin was a little tough. Someone else had very good salmon, a large California chicken salad, and a rack of ribs that were finger lickin good. There were so many ribs, he... More 

Was this review helpful? Yes
cleveland,tn
Senior Contributor
36 reviews 36 reviews
31 restaurant reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 15, 2014

The last time I was there, which was 9/6/14 during the dinner hour, it wasn't very busy as we were seated almost immediately, I ordered what is usually their best menu item,the Louisiana Sirloin, and I ordered it medium. It came out burned to the ground and the server said she should have noticed it but didn't. There is no... More 

Was this review helpful? Yes 1

Travelers who viewed O'Charley's also viewed

 

Been to O'Charley's? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.

Manage your listing
Improve this listing

Restaurant Details

Location and Contact Information

  • Address: 148 Paul Huff Pkwy NW, Cleveland, TN 37312-2900
  • Location: United States  >  Tennessee (TN)  >  Cleveland
  • Phone Number: 423-472-2192

Price and Cuisine

  • Cuisine: American
Open Hours
Sunday
10:00 am - 10:00 pm
Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 11:00 pm
Saturday
11:00 am - 11:00 pm

Questions & Answers

Questions? Get answers from O'Charley's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?