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148 Paul Huff Pkwy NW, Cleveland, TN 37312-2900
423-472-2192
Website
Today
11:00 am - 11:00 pm
Closed now
See all hours
Hours:
Sun 10:00 am - 10:00 pm
Mon - Thu 11:00 am - 10:00 pm
Fri - Sat 11:00 am - 11:00 pm

TripAdvisor Reviewer Highlights

Read all 20 reviews
Visitor rating
  • 6
    Excellent
  • 8
    Very good
  • 4
    Average
  • 1
    Poor
  • 1
    Terrible
Rating summary
  • Food
    3 of 5 stars
    Service
    4 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    3.5 of 5 stars
Most recent review
Manager Jackie would not make complaint right.

After a call in order for soup screwed over on it now then refused to make it right. The dissatisfied and disappointment is beyond sickening.

5 of 5 starsReviewed February 5, 2015
mickey s
via mobile
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20 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
2 reviews
5 of 5 stars Reviewed February 5, 2015 via mobile

After a call in order for soup screwed over on it now then refused to make it right. The dissatisfied and disappointment is beyond sickening.

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Slidell, La
Senior Reviewer
10 reviews 10 reviews
4 restaurant reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 25, 2015

We were at a conference and came late on a Friday for the prime rib They warn you that a run out and they did. That being said the dishes we ordered were good, the rolls excellent and the service very good We would go back here

Was this review helpful? Yes
Cleveland, Tennessee
Top Contributor
72 reviews 72 reviews
49 restaurant reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 3, 2014

we enjoy eating there lunch or dinner good salad love the surpper club sandwich good steaks and good chicken tenders yum

Was this review helpful? Yes
Cartersville, Georgia
Top Contributor
50 reviews 50 reviews
42 restaurant reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 13, 2014

I attended a conference, and went to O'Charley's due to their 20% conference discount. The food was all as expected. I particularly like my shrimp scampi, however the sirloin was a little tough. Someone else had very good salmon, a large California chicken salad, and a rack of ribs that were finger lickin good. There were so many ribs, he... More 

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cleveland,tn
Senior Contributor
30 reviews 30 reviews
25 restaurant reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 15, 2014

The last time I was there, which was 9/6/14 during the dinner hour, it wasn't very busy as we were seated almost immediately, I ordered what is usually their best menu item,the Louisiana Sirloin, and I ordered it medium. It came out burned to the ground and the server said she should have noticed it but didn't. There is no... More 

Was this review helpful? Yes 1
Senior Contributor
23 reviews 23 reviews
22 restaurant reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 3, 2014

After we went shopping we stopped here for lunch. The waitress for got our drinks for refills, we asked for steak sauce and we had to remind her. Our food was Luke warm. We surely will never go again.

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Cleveland, Tennessee
Reviewer
5 reviews 5 reviews
5 restaurant reviews
4 of 5 stars Reviewed May 28, 2014

O'Charley's quality is always consistent from visit to visit. We do enjoy that they have started the "Free Slice of Pie" with a meal on Wednesdays.

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Paris, Canada
Senior Contributor
28 reviews 28 reviews
23 restaurant reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 9, 2014

MEALS were delicious and staff professional and friendly but were seated at the back near the Kitchen......not our favourite spot...but the place was very busy. Recommend you get there EARLY especially on weekends.

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Ringgold, Georgia
Top Contributor
66 reviews 66 reviews
50 restaurant reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 17, 2013

For the price of $9.99, yes, the fish and shrimp was some of the best I have had. The Southern Cole Slaw is excellent too. We met a friend there for dinner and stayed for over 3 hours. The atmosphere was welcoming and the service excellent. The management was very kind also, checking on us to see if we needed... More 

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Ferndale, Michigan
Contributor
18 reviews 18 reviews
17 restaurant reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 7, 2013

Previous O'Charleys visits haven't been overly impressive, this one wasn't either. Average food, average service. Empty seats abounded but had to wait 10 minutes to be seated. Ordered rib eye only to find out they they were sold out, settled for the strip, wife had the prime rib-neither very good cuts of beef. Strip was under cooked-sent back for further... More 

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Restaurant Details

Location and Contact Information

  • Address: 148 Paul Huff Pkwy NW, Cleveland, TN 37312-2900
  • Location: United States  >  Tennessee (TN)  >  Cleveland
  • Phone Number: 423-472-2192

Price and Cuisine

  • Cuisine: American
Open Hours
Sunday
10:00 am - 10:00 pm
Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 11:00 pm
Saturday
11:00 am - 11:00 pm

Questions & Answers

Questions? Get answers from O'Charley's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?