Have eaten here dine in & delivery $40-$100 orders with family & friends 2-3 times a month for over a year, also had my daughters b-day party in party room, loved this place.
Over the last month the pizza crust seems to have gotten thinner...& crispier & cheese not as gooey, but order still tasty,hot & fresh, just thought maybe there was a change in crust vendor or something.
Today 10/26/18, called for delivery @ about 3:50pm. About an hour later order arrived (was not told they were busy & it has never taken this long before)pizza & cheese bread were cold & hard, box was lukewarm, delivery driver was friendly & apologized said he'd wait while we called restaurant to fix order. Called, they said "ok have driver bring it back" & hung up.
Driver came back about 20min later, boxes & pizza seemed hotter, we tipped him $10 for his trouble & he left.
Guess we should've taken a piece of pizza out of the box because when we did, it was not as hot as we thought, crust was still old & harder than before, cheese was burnt, like the SAME old pizzas were put back in oven, reheated & sent back to us. We were too upset & disappointed to call them back again. It seemed pointless to keep complaining, & we were also afraid we would get worse if we did. We didn't want a refund,coupons, to keep the old pizza, or anything extra, just the hot, fresh pizza we ordered. This review is not a request for any compensation now either.
We do not recommend this place to anyone, if they'll do this to loyal,long-term customers, it will happen to everyone. Sorry but we will take our business & that of family & friends elsewhere.More