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Panda Garden

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126 Heath Road, Twickenham TW1 4BN, England
2088923288
Website
Today
5:00 pm - 11:30 pm
Closed now
See all hours
Hours:
Sun 5:30 pm - 11:00 pm
Mon - Thu 5:00 pm - 11:30 pm
Fri - Sat 5:00 pm - 12:00 am

TripAdvisor Reviewer Highlights

Read all 7 reviews
Visitor rating
  • 0
    Excellent
  • 1
    Very good
  • 0
    Average
  • 1
    Poor
  • 5
    Terrible
Rating summary
  • Food
    2 of 5 stars
    Service
    1 of 5 stars
  • Value
    2 of 5 stars
    Atmosphere
    1.5 of 5 stars
Poor customer service

I have used panda garden for a few years and the food is quite nice, not exceptional. The customer service is poor, every time you call them they put you on hold whilst they answer the phone to other customers. They forgot about me on one occasion and I had to call back. Food orders are sometimes... read more

1 of 5 starsReviewed December 20, 2014
Angela E
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7 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed December 20, 2014

I have used panda garden for a few years and the food is quite nice, not exceptional. The customer service is poor, every time you call them they put you on hold whilst they answer the phone to other customers. They forgot about me on one occasion and I had to call back. Food orders are sometimes wrong. The last... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 23, 2014

We use to order from Panda garden alot as we loved the food. But the last year the service has dropped dramatically. First of all the woman who answers the phone doesnt understand a word of english. So it is a mission to place an order. We then waited 2 hours for our food when they told us it would... More 

Was this review helpful? Yes 1
London
Contributor
16 reviews 16 reviews
9 restaurant reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed September 22, 2014

Excitedly ordered Chinese last evening having recently moved to new flat, in anticipation of great food to accompany watching new series of Downton. Order placed at 20:06 via Hungry House as own website menu showed error page. Delivery confirmed as latest by 21:15. Called restaurant directly at 21:25 asking where food was...had host of excuses for next 10 minutes blaming... More 

Was this review helpful? Yes 1
Twickenham, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 2, 2014

Friendly service and reasonable food Have been going there for a lot of years, usually on a Saturday night.

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1 review
1 of 5 stars Reviewed August 26, 2014

Don't bother!! Terrible service. Food took ages to arrive. Waited 2 hours before calling them. Had to wait another hour before the delivery man appeared outside with a bag, we jumped up to open the door - he got back in the car and drove off! Phoned again, same man came back, we went out to get our take-away, only... More 

Was this review helpful? Yes
London
Top Contributor
57 reviews 57 reviews
15 restaurant reviews
97 helpful votes 97 helpful votes
1 of 5 stars Reviewed June 10, 2014 via mobile

Unfortunately I became quite ill after some crispy duck, spring rolls and shredded beef from this joint. I won't go back. I wouldn't encourage my friends to visit. I get the feeling that the place is not entirely hygienic.

Was this review helpful? Yes
Twickenham, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 12, 2013

Food okay but shockingly poor service...Took 2 hours for our order to be delivered which completely ruined our evening. This is not the first time we've experienced this level of service with Panda Garden so won't be using them again and so our advice would be: AVOID.

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Restaurant Details

Location and Contact Information

  • Address: 126 Heath Road, Twickenham TW1 4BN, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Twickenham
  • Phone Number: 2088923288
Open Hours
Sunday
5:30 pm - 11:00 pm
Monday
5:00 pm - 11:30 pm
Tuesday
5:00 pm - 11:30 pm
Wednesday
5:00 pm - 11:30 pm
Thursday
5:00 pm - 11:30 pm
Friday
5:00 pm - 12:00 am
Saturday
5:00 pm - 12:00 am

Questions & Answers

Questions? Get answers from Panda Garden staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?