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Giraffe - Heathrow

$$$
Mexican
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Terminal 1 Airside | Heathrow Airport, Hounslow TW6 2QE, England
+44 (0)20 8806 5980
Website
Today
5:15 pm - 9:30 pm
Closed now
See all hours
Hours:
Sun - Sat 5:15 pm - 9:30 pm
Dining options: Lunch, Dinner, Brunch, Breakfast, Late Night

TripAdvisor Reviewer Highlights

Read all 509 reviews
Visitor rating
  • 97
    Excellent
  • 225
    Very good
  • 109
    Average
  • 41
    Poor
  • 37
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
Ok but could improve service

Went to the Giraffe Cafe in Terminal 5 at Heathrow while in transit. It was breakfast time and the place was very busy but we were shown to a table and our order for coffee taken. The coffee arrived soon after and was ok. One of our group ordered a second coffee which never arrived despite a... read more

3 of 5 starsReviewed June 30, 2015
Michael C
,
Melbourne, Australia
Good for:
  • Families with children
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509 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Level Contributor
240 reviews
124 restaurant reviews
common_n_restaurant_reviews_1bd8 114 helpful votes
3 of 5 stars Reviewed June 30, 2015 NEW

Went to the Giraffe Cafe in Terminal 5 at Heathrow while in transit. It was breakfast time and the place was very busy but we were shown to a table and our order for coffee taken. The coffee arrived soon after and was ok. One of our group ordered a second coffee which never arrived despite a second request to... More 

Was this review helpful? Yes
Vancouver, Canada
Level Contributor
17 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 30, 2015 NEW

The smoothies were good and muesli with yogurt is good. Good tea or coffee. The service is average and timely.

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Level Contributor
11 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed June 28, 2015 NEW

Went into giraffe and was given a table, sat for 10 minutes and nobody came to see me, the staff seem overstretched not their fault at all but just not enough staff for the number of people. After sitting for 10 minutes one waitress did come and apologise and said they were really busy so I got up and left... More 

Was this review helpful? Yes 2
Delaware
Level Contributor
42 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed June 27, 2015 NEW

Falafel sandwich was dry, boring, expensive. Had barely any sauce on it. Wished I'd looked around more in Heathrow before choosing a restaurant.

Was this review helpful? Yes 1
Norway
Level Contributor
192 reviews
78 restaurant reviews
common_n_restaurant_reviews_1bd8 127 helpful votes
4 of 5 stars Reviewed June 26, 2015 NEW

We had lunch here before boarding our flight back to Norway. The service is fast and efficient and I am impressed at the pace they can keep and still deliver good food. We were happy with our food and would eat here again if we have the chance.

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1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 24, 2015 via mobile

the breakfast tea taste like had perfume added. complained tostaff. he seems does Not care. food & service both disgusting

Was this review helpful? Yes 2
Surrey, United Kingdom
Level Contributor
20 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed June 22, 2015

this eaterie in T5 is ok but didnt blow me away. My chicken quesadilla was nice but my wife's smoked salmon and scrambled eggs was mediocre at best with possibly the smallest portion of salmon I've ever seen. The service is definitely efficient but lacks personality where it feels like they are more interested in turning tables over than providing... More 

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London, United Kingdom
Level Contributor
182 reviews
81 restaurant reviews
common_n_restaurant_reviews_1bd8 612 helpful votes
3 of 5 stars Reviewed June 21, 2015

I think Giraffe is going off the boil, especially if this really rather average version is to judge by. It does everything well enough but in a fast and disinterested way; OK but you can do better.

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Massachusetts
Level Contributor
216 reviews
149 restaurant reviews
common_n_restaurant_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed June 21, 2015

Giraffe has a couple of locations in Heathrow Airport. We visited the one at the entrance to the A gates in Terminal 5. They advertise meals within 15 min, and today they did. Breakfasts, lunches, and smoothies with an international flare, lots of teas and good coffee. Mixed drinks, beers, and wines. Food was very good, service smiling and efficient.

Was this review helpful? Yes 1
Level Contributor
39 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 21, 2015

Good food at good prices, excellent service with a smile. Much needed at such an early time. Would recommend.

Was this review helpful? Yes 1

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Additional Information about Giraffe - Heathrow

Address: Terminal 1 Airside | Heathrow Airport, Hounslow TW6 2QE, England
Phone Number: +44 (0)20 8806 5980
Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Hounslow
Open Hours:
Sunday 5:15 pm - 9:30 pm
Monday 5:15 pm - 9:30 pm
Tuesday 5:15 pm - 9:30 pm
Wednesday 5:15 pm - 9:30 pm
Thursday 5:15 pm - 9:30 pm
Friday 5:15 pm - 9:30 pm
Saturday 5:15 pm - 9:30 pm
Average Prices: USD 37 - 37
Cuisine: Mexican

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Restaurant Details

Location and Contact Information

  • Address: Terminal 1 Airside | Heathrow Airport, Hounslow TW6 2QE, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Hounslow
  • Phone Number: +44 (0)20 8806 5980

Price and Cuisine

  • Average Prices: USD 37 - 37
  • Price Range: $ $ $
  • Cuisine: Mexican

Restaurant Characteristics

  • Good for: Families with children
Open Hours
Sunday
5:15 pm - 9:30 pm
Monday
5:15 pm - 9:30 pm
Tuesday
5:15 pm - 9:30 pm
Wednesday
5:15 pm - 9:30 pm
Thursday
5:15 pm - 9:30 pm
Friday
5:15 pm - 9:30 pm
Saturday
5:15 pm - 9:30 pm

Questions & Answers

Questions? Get answers from Giraffe - Heathrow staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?