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Carluccio's, Heathrow Terminal 5

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Landside | Heathrow Terminal 5, Hounslow TW6 2GA, England
+44 20 8283 6213
Website
Today
5:30 am - 10:30 pm
Closed now
See all hours
Hours:
Sun - Sat 5:30 am - 10:30 pm
Dining options: Dinner, Lunch, Breakfast, Late Night, Reservations

TripAdvisor Reviewer Highlights

Read all 272 reviews
Visitor rating
  • 82
    Excellent
  • 119
    Very good
  • 37
    Average
  • 20
    Poor
  • 14
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
Standard Airport Offering

This place is OK for a quick bite waiting to travel but that about sums it up. Noisy, not particularly tiday and service was sloppy.

3 of 5 starsReviewed June 1, 2015
Ewenmac
,
Largs, United Kingdom
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272 Reviews from our TripAdvisor Community

Date | Rating
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English first
Largs, United Kingdom
Top Contributor
129 reviews 129 reviews
90 restaurant reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed June 1, 2015 NEW

This place is OK for a quick bite waiting to travel but that about sums it up. Noisy, not particularly tiday and service was sloppy.

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
6 restaurant reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed May 30, 2015 NEW

The service was superb, friendly & helpful. The food on the other hand was awful - cold, sloppy and lacking flavour. Wish I went to Pret instead!

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London, United Kingdom
Contributor
14 reviews 14 reviews
9 restaurant reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 28, 2015 NEW

I visited Carluccio at terminal 5 whilst waiting for my flight. It was a Saturday lunch time. The service was very poor, I asked a waiter for some water, he just passed by saying he would come back later, which he did nit and ignored me later on. An dit was not that busy. Just one waiter was very attentive... More 

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Pontypridd, United Kingdom
Senior Contributor
34 reviews 34 reviews
11 restaurant reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed May 27, 2015 NEW

This Carluccios is only OK and not up to the standards of our local Carluccios in Cardiff.........or perhaps we are spoilt in Wales? The menu is the same but the food at the Heathrow restaurant is not prepared or served with the same care as we are used to.........therefore we can only rate it as OK.

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Cheltenham
Top Contributor
176 reviews 176 reviews
115 restaurant reviews
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed May 24, 2015

We were staying at Sofitel but chose to eat here and throughly enjoyed our meal, such a surprise for an airport restaurant! Service was good and friendly, our waiter even pointed out that we had a free pudding due to our main meal option. I would recommend this ahead eating in the hotel.

Was this review helpful? Yes 1
Knoxville, Tennessee
Top Contributor
72 reviews 72 reviews
33 restaurant reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 19, 2015

Food was good, ate breakfast, cappacinnos were excellent as was the service. Also got some bakery items to take with us. Quality was much better than expected and the prices were good. We will definitely eat here again if we are in Terminal 5.

Was this review helpful? Yes 1
Southampton, United Kingdom
Top Contributor
197 reviews 197 reviews
126 restaurant reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed May 19, 2015

Good very prompt device. Nice busy atmosphere. My only issue is that the ravioli lacked taste, so a little disappointed

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London, United Kingdom
Reviewer
5 reviews 5 reviews
4 restaurant reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 19, 2015

This was our second choice in T5 and maybe it should have been our third. There was nothing particularly wrong with it but it just seemed 2 steps down from what we get in the london restaurants. You pay the same but with everything on the back foot then it was disappointing.

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Auckland, New Zealand
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 19, 2015 via mobile

This incredible restaurant with incredible food, incredible service, incredibly awesome and efficient staff is the most incredible restaurant in Heathrow Terminal 5 - even if you only stop for a quick Bicerni (think thats the spelling) absolutely stunning! We have dined there four times this month at different times of the day and at all times it was beyond incredible.

Was this review helpful? Yes 1
London, England
Senior Contributor
44 reviews 44 reviews
7 restaurant reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed May 18, 2015

We had a very enjoyable evening meal here with an attentive and helpful server - nothing was too much trouble. The food was freshly cooked and tasty. Very reasonably priced too. A much better than expected experience. I hope to return next time I am at T5.

Was this review helpful? Yes 1

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Restaurant Details

Location and Contact Information

  • Address: Landside | Heathrow Terminal 5, Hounslow TW6 2GA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Hounslow
  • Phone Number: +44 20 8283 6213

Price and Cuisine

  • Cuisine: Italian
Open Hours
Sunday
5:30 am - 10:30 pm
Monday
5:30 am - 10:30 pm
Tuesday
5:30 am - 10:30 pm
Wednesday
5:30 am - 10:30 pm
Thursday
5:30 am - 10:30 pm
Friday
5:30 am - 10:30 pm
Saturday
5:30 am - 10:30 pm

Questions & Answers

Questions? Get answers from Carluccio's, Heathrow Terminal 5 staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?