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| Heathrow Terminal 5, Check-in, Hounslow TW6 2GA, England
+44 20 8283 6213
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This restaurant is at Heathrow Airport (after security)
Today
5:30 am - 10:30 pm
Open now
See all hours
Hours:
Sun - Sat 5:30 am - 10:30 pm
Dining options: Late Night, Breakfast, Free Wifi, Reservations, Seating, Waitstaff, Wheelchair Accessible

TripAdvisor Reviewer Highlights

Read all 372 reviews
Visitor rating
  • 118
    Excellent
  • 162
    Very good
  • 54
    Average
  • 21
    Poor
  • 17
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
As their standard

What you can test there you can get in the other units. This is dedicated to sweet curse and breakfast or in other word to spend time before the time to onboard. Pay attention : it is out of the Security Check, so it is better you enter before in the Security zone without risk to find corwd line... read more

4 of 5 starsReviewed 2 days ago
raoulhood
,
Towson, Maryland
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372 Reviews from our TripAdvisor Community

Traveler rating
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Towson, Maryland
Level Contributor
396 reviews
197 restaurant reviews
common_n_restaurant_reviews_1bd8 242 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

What you can test there you can get in the other units. This is dedicated to sweet curse and breakfast or in other word to spend time before the time to onboard. Pay attention : it is out of the Security Check, so it is better you enter before in the Security zone without risk to find corwd line standing....

Helpful?
Thank raoulhood
London, United Kingdom
Level Contributor
11 reviews
7 restaurant reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

I went to Carluccio's with my other half. It's a nice family style chain restaurant. Just the right size for intimate to medium sized gatherings. The staff were friendly and had a gluten free menu on asking. The food was brought over in a timely manner. Well presented and full of flavour. Stayed until closing and the staff didn't seem... More 

Helpful?
Thank Richard Z
Edinburgh, United Kingdom
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

Food poor, restaurant not clean, food crap and over priced. Too loud to hear conversation, felt "in the way' Wine too slow in coming

Helpful?
Thank eleccles
Elloughton, United Kingdom
Level Contributor
9 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

In T5, quality and service of the Carluccios brand. They're geared up to cope with luggage and appreciate that people have flights to catch. We ate here before our holiday and also on the return before going for the tube.

Helpful?
Thank Caroline C
Surrey, United Kingdom
Level Contributor
28 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

a great tip, turn up early for your flight and then sit and eat a great meal before boarding and avoid airline food. I'm a frequent traveller through the terminal on a regular basis and Carluccio's terminal 5 always helps me relax before boarding. Early flights and its breakfast, later ones and its lunch. Never disappointing and I've never had... More 

Helpful?
Thank James H
London, United Kingdom
Level Contributor
133 reviews
86 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

There are lots of food options at the airport but we opted for Carluccios. Having been to the restaurant in Covent Garden our expectations were fairly high. Unfortunately too high.We had a short wait before our flight so ordered a couple of snacks and a couple of drinks which we hoped would be quick. Sadly the service was very slow... More 

Helpful?
Thank Lynne C
cheltenham
Level Contributor
13 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff were very friendly and knowledgable about different cocktails. It a great people watching place.

Helpful?
Thank riverside3662
Scotland, United Kingdom
Level Contributor
89 reviews
61 restaurant reviews
common_n_restaurant_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

No Wagamama in Terminal 5 until March so I have an opportunity to try the other restaurants. Tonight I tried Carluccio's in the departure hall. The restaurant looks terrific, open and bright it is very inviting. The staff were friendly but the service was slow. When my chicken liver pate starter arrived I forgot about the time. The portion was... More 

Helpful?
Thank Keith F
Alex W, Manager at Carluccio's, responded to this review

Hello Keith, My name is Alex, I am the Area Manager for the Heathrow restaurant. Thank you for taking the time to leave feedback on your visit, please accept my sincere apologies for the quality of your pasta dish you received and the slow service. I will be following this feedback up immediatley with the team at Heathrow to ensure... More 

Level Contributor
82 reviews
69 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have been to Carluccio's three times in the last year, and all three times it was disappointing. This restaurant is living on the reputation of the branches in London, but in terms of quality of food, service, and even the quality of the wines the place is a miss. Who runs out of half the appetizers at 7 pm?... More 

Helpful?
Thank P B
Alex W, Manager at Carluccio's, responded to this review

Hello, My name is Alex, I am the Area Manager for the Heathrow restaurant. Thank you for taking the time to leave your feedback, please accept my sincere apologies for the lack of availability of our menu dishes and the poor service you received on your visits. I have been very sad to read that we are not living up... More 

Adelaide
Level Contributor
28 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good quality food close to Sofitel Heathrow. They had run out of some main courses by 7pm but still there were enough options for our family dinner. Generally friendly staff and good service.

Helpful?
Thank Tim P
Alex W, Manager at Carluccio's, responded to this review

Hello, My name is Alex, I am the Area Manager for the Heathrow restaurant. Thank you for taking the time to leave us feedback on your visit, I was really pleased to read that you would recommend us to fellow hotel guests and that the team were friendly. I will be following up the availability issues with our team at... More 

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Restaurant Details

Location and Contact Information

  • Address: | Heathrow Terminal 5, Check-in, Hounslow TW6 2GA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Hounslow
  • Phone Number: +44 20 8283 6213

Price and Cuisine

  • Cuisine: Italian

Restaurant Characteristics

  • Good for: Families with children
Open Hours
Sunday
5:30 am - 10:30 pm
Monday
5:30 am - 10:30 pm
Tuesday
5:30 am - 10:30 pm
Wednesday
5:30 am - 10:30 pm
Thursday
5:30 am - 10:30 pm
Friday
5:30 am - 10:30 pm
Saturday
5:30 am - 10:30 pm

Questions & Answers

Questions? Get answers from Carluccio's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?