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Chili's Grill & Bar

$$
Mexican, American, Southwestern, Barbecue
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512 Shawnee Mall Dr, Shawnee, OK 74804-1317
405-395-9070
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Dining options: Seating, Waitstaff

TripAdvisor Reviewer Highlights

Read all 24 reviews
Visitor rating
  • 2
    Excellent
  • 4
    Very good
  • 9
    Average
  • 7
    Poor
  • 2
    Terrible
Rating summary
  • Food
    3 of 5 stars
    Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    3 of 5 stars
Just average

We stopped for lunch while traveling. Felt the server mis-lead us on our order. She asked us if we wanted fries or onion rings. We said onion rings--only to find out later that there was an extra charge. She made no mention of this when she took our order. Food was okay.

3 of 5 starsReviewed February 3, 2015
Pam M
,
Spanish Fort, Alabama
via mobile
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24 Reviews from our TripAdvisor Community

Traveler rating
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Time of year
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Rio Rancho, New Mexico
Level Contributor
117 reviews
79 restaurant reviews
common_n_restaurant_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed November 28, 2015 via mobile

We stopped here for dinner since the drive from Alabama was a bit longer than expected due to an accident. My first impression so far has been excellent. Kennedy is our waitress and getting some assistance from Paige. The two girls had several customers and trying to cleanup from a large party that had just left. They were able to... More 

Helpful?
Thank Anthony M
Memphis, Tennessee
Level Contributor
26 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 7, 2015

Ordered online for two adults and two children. Arrived a few minutes early (7:39 PM July 2) and our order was not ready. Brianna was our cashier. She immediately checked our order to make sure the write-up was correct. She then assembled what was not ready and confirmed that our order was complete. Exceptional service and a nice young lady.... More 

Helpful?
Thank Van S
OLATHE
Level Contributor
63 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed July 3, 2015

The cook forgot to put pizza sauce / tomato sauce on the pizza. It was dry & TERRIBLE. She took one bite & quit. I tasted it & didn't blame her. On the other hand, my chicken quesadilla was wet, tasteless, & drippy. This is the worst meal I've ever had in a restaurant. We like other Chili's in K.C.... More 

Helpful?
Thank emelle12
Little Rock, Arkansas
Level Contributor
377 reviews
291 restaurant reviews
common_n_restaurant_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed May 17, 2015

My wife and I were hungry on our way back to Little Rock from the OK Craft Beer Fest in OKC so we stopped here to get some food. There was a 20 minute wait for a table but always no wait if you want to sit at the bar. So we did just that. We both ordered a water... More 

Helpful?
Thank Logan C
Spanish Fort, Alabama
Level Contributor
272 reviews
141 restaurant reviews
common_n_restaurant_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed February 3, 2015 via mobile

We stopped for lunch while traveling. Felt the server mis-lead us on our order. She asked us if we wanted fries or onion rings. We said onion rings--only to find out later that there was an extra charge. She made no mention of this when she took our order. Food was okay.

Helpful?
Thank Pam M
Moore, Oklahoma
Level Contributor
301 reviews
211 restaurant reviews
common_n_restaurant_reviews_1bd8 184 helpful votes
3 of 5 stars Reviewed November 4, 2014

Positives: easy access from I-40, food consistent with other Chili's stores Negatives: convoluted entry to parking, disinterested staff We've eaten at here quite a few times across the years, but our immediately preceding visit was several years ago with family. This time only my wife and I were present. Back in those days this restaurant was a solid choice for... More 

Helpful?
Thank The_Real_Birdcatcher
Shawnee, Oklahoma
Level Contributor
32 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed November 3, 2014

We are long time Chilis fans. We have eaten at least 5 times at the Shawnee Chilis in 2014 and although the food is adequate, the service is consistently poor and the time to get food is double the standard set at multiple other Chilis locations. We normally eat Steak Fajitas. My wife loved them this time and I did... More 

Helpful?
Thank rbhanes
Tecumseh, Oklahoma
Level Contributor
7 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 7, 2014 via mobile

After we got seated and waitress got our drink order, she disappeared. After waiting about 15 minutes, we considered leaving. But decided to wait little longer as we were already seated. Waitress came within the next 5 minutes and apologized that she had asked another waitress to take our order but nobody is listening to her. Also had to ask... More 

Helpful?
Thank Ene80
Shawnee, Oklahoma
Level Contributor
304 reviews
189 restaurant reviews
common_n_restaurant_reviews_1bd8 111 helpful votes
3 of 5 stars Reviewed May 27, 2014

Husband and I decided to give this place another try for lunch mid-week. It was crowded but we could be seated at a table in the bar area immediately so we took it. We decided to split the bacon burger with fries and we both had Cokes. Our server Kylie W was fine but kitchen service was terribly slow. Kylie... More 

Helpful?
Thank PhDNana
Nashville, Tennessee
Level Contributor
95 reviews
47 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed April 20, 2014 via mobile

Food taste was average, over priced for averaged tasting food. Service person seemed to be in a hurry therefore average service. Cleanliness .......... yep....average. if in the area I will not eat here.

Helpful?
Thank jdrmmr

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Restaurant Details

Location and Contact Information

  • Address: 512 Shawnee Mall Dr, Shawnee, OK 74804-1317
  • Location: United States  >  Oklahoma (OK)  >  Shawnee
  • Phone Number: 405-395-9070

Price and Cuisine

  • Average Prices: USD 20
  • Cuisine: Mexican, American, Southwestern, Barbecue

Restaurant Characteristics

  • Good for: Large groups, Bar scene, Families with children

Questions & Answers

Questions? Get answers from Chili's Grill & Bar staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?