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Chili's Grill & Bar

$$
Mexican, American, Southwestern, Barbecue
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512 Shawnee Mall Dr, Shawnee, OK 74804-1317
405-395-9070
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Good for:
Families with children
Bar scene
Large groups

TripAdvisor Reviewer Highlights

Read all 20 reviews
Visitor rating
  • 1
    Excellent
  • 2
    Very good
  • 9
    Average
  • 7
    Poor
  • 1
    Terrible
Rating summary
  • Food
    3 of 5 stars
    Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    3 of 5 stars
Just average

We stopped for lunch while traveling. Felt the server mis-lead us on our order. She asked us if we wanted fries or onion rings. We said onion rings--only to find out later that there was an extra charge. She made no mention of this when she took our order. Food was okay.

3 of 5 starsReviewed February 3, 2015
Pam M
,
Spanish Fort, Alabama
via mobile
Good for:
  • Families with children
  • Bar scene
  • Large groups
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20 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Spanish Fort, Alabama
Top Contributor
127 reviews 127 reviews
62 restaurant reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed February 3, 2015 via mobile

We stopped for lunch while traveling. Felt the server mis-lead us on our order. She asked us if we wanted fries or onion rings. We said onion rings--only to find out later that there was an extra charge. She made no mention of this when she took our order. Food was okay.

Was this review helpful? Yes
Moore, Oklahoma
Top Contributor
268 reviews 268 reviews
189 restaurant reviews
155 helpful votes 155 helpful votes
3 of 5 stars Reviewed November 4, 2014

Positives: easy access from I-40, food consistent with other Chili's stores Negatives: convoluted entry to parking, disinterested staff We've eaten at here quite a few times across the years, but our immediately preceding visit was several years ago with family. This time only my wife and I were present. Back in those days this restaurant was a solid choice for... More 

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Shawnee, Oklahoma
Senior Contributor
22 reviews 22 reviews
10 restaurant reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 3, 2014

We are long time Chilis fans. We have eaten at least 5 times at the Shawnee Chilis in 2014 and although the food is adequate, the service is consistently poor and the time to get food is double the standard set at multiple other Chilis locations. We normally eat Steak Fajitas. My wife loved them this time and I did... More 

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Tecumseh, Oklahoma
Reviewer
5 reviews 5 reviews
3 restaurant reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 7, 2014

After we got seated and waitress got our drink order, she disappeared. After waiting about 15 minutes, we considered leaving. But decided to wait little longer as we were already seated. Waitress came within the next 5 minutes and apologized that she had asked another waitress to take our order but nobody is listening to her. Also had to ask... More 

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Shawnee, Oklahoma
Top Contributor
282 reviews 282 reviews
180 restaurant reviews
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed May 27, 2014

Husband and I decided to give this place another try for lunch mid-week. It was crowded but we could be seated at a table in the bar area immediately so we took it. We decided to split the bacon burger with fries and we both had Cokes. Our server Kylie W was fine but kitchen service was terribly slow. Kylie... More 

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Nashville, Tennessee
Top Contributor
78 reviews 78 reviews
42 restaurant reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed April 20, 2014

Food taste was average, over priced for averaged tasting food. Service person seemed to be in a hurry therefore average service. Cleanliness .......... yep....average. if in the area I will not eat here.

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1 review
3 of 5 stars Reviewed February 15, 2014

I took car side food to go a few weeks ago...and my steak was burnt (supposed to be medium) and the rest of the food was cold and not what I ordered ...called and complained and received vouchers to return ..went to Chili's last night (giving them another try)...the server was great BUT the food was wrong AGAIN..and I didn't... More 

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Senior Contributor
35 reviews 35 reviews
35 restaurant reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 14, 2013

I'm not a big fan of franchise restaurants and try not to visit these institutions. Occasionally I've found my way into one, this was one of those exceptions. The food at all of these places is the same for the most part. I ordered a Smokehouse Burger sans the dreadful BBQ sauce. I ordered the beef medium rare, it arrived... More 

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Top Contributor
188 reviews 188 reviews
148 restaurant reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed June 1, 2013

Visited Chilis for business lunch. Had a tight schedule because in the past, the service here has been slow. Happy to report that the service was excellent. She greeted us immediately and our glasses were never empty. Had the lunch combo-soup was delicious and mini burgers were good. Finished lunch in plenty of time!

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 30, 2013

My boyfriend and I walked in told them how many we had they sat us down at a table. No drinks offered and no waitress seen. Our guests arrived and still nothing. Finally I asked the manager for our waitress. We ordered our drinks and appetizers, those out in a timely manner. Not really busy due to it being a... More 

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Restaurant Details

Location and Contact Information

  • Address: 512 Shawnee Mall Dr, Shawnee, OK 74804-1317
  • Location: United States  >  Oklahoma (OK)  >  Shawnee
  • Phone Number: 405-395-9070

Price and Cuisine

  • Average Prices: USD 0 - 20
  • Cuisine: Mexican, American, Southwestern, Barbecue

Restaurant Characteristics

  • Good for: Families with children, Bar scene, Large groups

Questions & Answers

Questions? Get answers from Chili's Grill & Bar staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?