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Five Guys Bugers and Fries

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30297 Detroit Road, The Promenade at Crocker Park, Westlake, OH 44145
440 871 5300
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Today
11:00 am - 10:00 pm
Open now
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Hours:
Sun - Sat 11:00 am - 10:00 pm

TripAdvisor Reviewer Highlights

Read all 20 reviews
Visitor rating
  • 5
    Excellent
  • 9
    Very good
  • 4
    Average
  • 1
    Poor
  • 1
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
It's a Five Guys--you know what you're getting

Five Guys makes a really good burger to order without breaking the bank. Free toppings include grilled onions and mushrooms--fancier than normal fast food. Fries are great but fried in peanut oil, so watch out if you have allergies.

4 of 5 starsReviewed May 19, 2015
Susan M
,
Austin, Texas
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20 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Any
English first
Holland, Michigan
Level Contributor
104 reviews
61 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed June 19, 2015

I'm a fan in general of the chain but this is not a great one. Incredibly slow, and I say that as someone who notes they're all pretty slow in getting food out. Place was not clean, overflowing trash and nasty men's bathroom which clearly hadn't been tended for hours. 23 minutes from order to food, I could have gone... More 

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Westlake, Ohio
Level Contributor
33 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 5, 2015

You will have to wait. Rome wasn't built in a day. The burger has the homemade taste. For those that just didn't feel like making it themselves. Cajun fries are tasty. Peanuts for free while you wait. Following the theme of Crocker Park wait staffs very pleasant and professional. I won't vouch for the high school kids behavior during sport... More 

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Austin, Texas
Level Contributor
151 reviews
62 restaurant reviews
common_n_restaurant_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed May 19, 2015

Five Guys makes a really good burger to order without breaking the bank. Free toppings include grilled onions and mushrooms--fancier than normal fast food. Fries are great but fried in peanut oil, so watch out if you have allergies.

Was this review helpful? Yes
PA
Level Contributor
61 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed April 19, 2015

Stopped in last week late on a Sunday night - one of the only places open we saw that we could take something to go. Only one other couple in the place, the staff was great, very friendly, prompt, food was cooked perfectly, got exactly what we ordered.

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Westlake, Ohio
Level Contributor
53 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed December 11, 2014

The burgers here are good for you local take out burger joint and what you pay for them. Their French fries are some of the best around...we sometimes just stop in for some fries as a snack mid day. The crew there goes out of their way to be nice and helpful.

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Cleveland, Ohio
Level Contributor
79 reviews
49 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed March 9, 2014

We enjoy the Five Guys in Westlake. We eat there often when we are in the area for lunch. The peanuts are great. We usually order the Jr. burger's and the regular fries with Malt Vinegar. The regular fries can be shared by 2-3 people. The staff are friendly and the place is clean. The bathrooms are spotless. A+

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Tega Cay, SC
Level Contributor
77 reviews
49 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed January 14, 2014

Love the burgers here. Always cooked perfectly and the staff is very friendly. Great customer service! It's always clean and bright a great place for a quick meal or with the kids.

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Avon, Ohio
Level Contributor
886 reviews
219 restaurant reviews
common_n_restaurant_reviews_1bd8 1,583 helpful votes
3 of 5 stars Reviewed January 12, 2014

While we usually go to the Avon Five Guys, we tried this location during the busy holiday shopping season to avoid the enormous traffic around Avon Commons. While the burgers and fries were fresh, delicious and ample like the Avon location, the atmosphere, not the strength of Five Guys anyways, was even more tired and worn. The worst part was... More 

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Cleveland
Level Contributor
31 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed September 7, 2013

Great fries. Greasy hamburgers that are always too big. Eh. I dnt get the hype. Friendly enough atmosphere, at least.

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Fairfield, Maine
Level Contributor
15 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 8, 2013

Be careful not to over order, burgers are big enough to split. Fries are very good. Peanuts as you wait a nice touch.

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Restaurant Details

Location and Contact Information

  • Address: 30297 Detroit Road, The Promenade at Crocker Park, Westlake, OH 44145
  • Location: United States  >  Ohio (OH)  >  Westlake
  • Phone Number: 440 871 5300

Price and Cuisine

  • Cuisine: American
Open Hours
Sunday
11:00 am - 10:00 pm
Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 10:00 pm
Saturday
11:00 am - 10:00 pm

Questions & Answers

Questions? Get answers from Five Guys Bugers and Fries staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?