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Ivory Lounge - Sutton

$$
Bar, International, Pub
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33 - 35 High Street, Sutton SM1 1DJ, England
+44 20 8642 4930
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Today
12:00 pm - 11:00 pm
Open now
See all hours
Hours:
Sun 12:00 pm - 8:00 pm
Mon - Thu 12:00 pm - 11:00 pm
Fri 12:00 pm - 1:00 am
Sat 11:00 am - 1:00 am
Dining options: Dinner, Drinks

TripAdvisor Reviewer Highlights

Read all 29 reviews
Visitor rating
  • 12
    Excellent
  • 5
    Very good
  • 1
    Average
  • 4
    Poor
  • 7
    Terrible
Rating summary
  • Food
    3 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    4 of 5 stars
Amazing

I went to the ivory lounge on Saturday. The service was fantastic the door staff made us feel welcome from the off. I was in a group of six and yes the bar did get busy but the bar staff got to all in adequate time. The reputation of the ivory lounge is why we ended up there, an easy... read more

5 of 5 starsReviewed July 21, 2015
sadie911
,
London, United Kingdom
Good for:
  • Dining on a budget
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29 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Any
English first
London
Level Contributor
16 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed August 3, 2015

We work in Sutton and had avoided the Ivory Lounge as their food hygiene score was very low but when we heard they had achieved 5 stars we thought we would give them a second chance - big mistake. There were 5 of us for lunch, and the place was almost empty with only one other table. 3 of us... More 

Was this review helpful? Yes
Ivory L, General Manager at Ivory Lounge - Sutton, responded to this review

Hello, I would firstly like to give you my thanks for posting feedback, I appreciate it whether it be positive or negative. My sincerest apologies for what seems to have been a poor performance on our behalf when you visited. I would very much like it if you could contact me on 0208 6424930 at your convenience so we can... More 

London, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed July 21, 2015

I went to the ivory lounge on Saturday. The service was fantastic the door staff made us feel welcome from the off. I was in a group of six and yes the bar did get busy but the bar staff got to all in adequate time. The reputation of the ivory lounge is why we ended up there, an easy... More 

Was this review helpful? Yes
Ivory L, General Manager at Ivory Lounge - Sutton, responded to this review

Hi Sadie, Firstly - thank you very much for your feedback. We're glad you had a good time and felt at ease. Your positive feedback will be passed to both the door team and the bar team. We look forward to welcoming you back here soon. All the best regards. More 

Level Contributor
8 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 20, 2015 via mobile

After work drinks turned into a night out! Great cocktails and the staff member, who introduced himself as Matt, was brilliant! He was so helpful and great behind the bar!

Was this review helpful? Yes
Ivory L, General Manager at Ivory Lounge - Sutton, responded to this review

Hi mummabear91. Thanks so much for posting your thoughts. I'm glad you had a great evening! I'll pass on your compliments to Matt, I'm sure he'll be very pleased to hear the good words. Come back sometime soon for another cocktail (or three). Thanks again. More 

London, United Kingdom
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 20, 2015 via mobile

I have been coming here for past two years. It's excellent food, excellent staff. I have always felt very welcome. 5 star service.

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed June 20, 2015 via mobile

I had my engagement party couple of weeks ago in Ivory. Must say what a great party we had have :) Thank you to great management and bar staff for hard work. We also had a buffet which came on time and food was amazing. Defeniately will recommend to have party in Ivory!!! The best bar in Sutton. Thank you... More 

Was this review helpful? Yes
1 review
common_n_restaurant_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 12, 2015 via mobile

I attended a party at this venue and the staff completely RUINED what should have been a great night out. The staff were hostile and customer service was poor. The celebrant was informed that they would provide security for the party but there was at least one intruder at the party. I left there thinking "Ivory lounge is just the... More 

Was this review helpful? Yes 3
Level Contributor
7 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 7, 2015

My fiancé and I held out engagement party in the private room at the Ivory Lounge and had the best night of our lives, made even better by this fantastic venue and amazing staff. We had fantastic communication with the manager who was really helpful in organising or event and putting us in touch with a great resident DJ before... More 

Was this review helpful? Yes 1
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 7, 2015 via mobile

Just had an excellent nite for our daughters 21st Party. Booked VIP section some months ago. Met Matt the week before the party and he took us through the nite and what to expect. Especially the issue of ID ! Went in the afternoon of the party to set the area up and Matt was there and told us he... More 

Was this review helpful? Yes 2
1 review
common_n_restaurant_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 3, 2015 via mobile

Attended a friend's party at this venue. She was so sad and disappointed because the management turned away many of her guests who travelled far distances to attend her party. I wouldnt recommend this venue to anyone.

Was this review helpful? Yes 4
1 review
common_n_restaurant_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 2, 2015 via mobile

Attended a private party, they acted as though the party host was doing them a favour even though she paid them for the private room, bottles of champaign and a Dj. Horrible customer service, half the guests were turned back and the atmosphere was completely ruined by their attitude and lack of customer service. I advise you to stay away,... More 

Was this review helpful? Yes 4

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Restaurant Details

Location and Contact Information

  • Address: 33 - 35 High Street, Sutton SM1 1DJ, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Sutton
  • Phone Number: +44 20 8642 4930

Price and Cuisine

  • Average Prices: USD 15 - 30
  • Cuisine: Bar, International, Pub

Restaurant Characteristics

  • Good for: Dining on a budget
Open Hours
Sunday
12:00 pm - 8:00 pm
Monday
12:00 pm - 11:00 pm
Tuesday
12:00 pm - 11:00 pm
Wednesday
12:00 pm - 11:00 pm
Thursday
12:00 pm - 11:00 pm
Friday
12:00 pm - 1:00 am
Saturday
11:00 am - 1:00 am

Questions & Answers

Questions? Get answers from Ivory Lounge - Sutton staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?