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The Derby Arms

Epsom Downs, Epsom KT18 5LE, England
01372 722330
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Ranked #59 of 143 restaurants in Epsom
Cuisines: British
Dining options: Breakfast/Brunch, Reservations, Late Night
5 visitor photos
Restaurant details
Dining options: Breakfast/Brunch, Reservations, Late Night
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184 reviews from our community

54% Recommend
    46
    53
    35
    31
    19
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 restaurant reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 19, 2014 NEW

Have been here a few times over the last year, and had some great birthday meals and such like. Took my mother here and the service is not good at all anymore, they had run out of half the food on the menu and waited for ages for drinks etc, as I say a shame that standards have dropped so... More

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David W, General Manager at The Derby Arms, responded to this review

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2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 17, 2014 NEW via mobile

Waited ages for our main course, offered a desert each for unacceptable waiting time, then waited ages for desert! We decided we couldn't wait any longer for the offered desert and requested money off the bill which was refused as the Manager had gone home and no one else could make that decision. Not sure if the Manager was the... More

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Horley, United Kingdom
Senior Contributor
35 reviews 35 reviews
32 restaurant reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed August 13, 2014

I came here for lunch last week as the weather was nice, I thought I would treat myself to come to this place. I ordered a salt beef sandwich but a roast beef sandwich came instead ... nevermind ... I can see how that can get mixed up, "salt" beef and "roast" beef; I don't mind roast beef anyway and... More

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David W, General Manager at The Derby Arms, responded to this review

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Epsom, England, United Kingdom
Senior Contributor
25 reviews 25 reviews
9 restaurant reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 8, 2014

Visited last night as a group of 8. 6 adults and 2 children. After being seated when the restaurant was quiet the staff( numerous number working) took forever to take our drinks order. They then took even longer to return with drinks and forgot two. The 2 children weren't offered children's menus, these had to be asked for. No one... More

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David W, General Manager at The Derby Arms, responded to this review

Dear TR2304, Thank you for taking the time to leave your review of The Derby Arms. Guest service is a high priority for us and to hear that we failed to deliver a great experience for you is greatly disappointing. Rest assured that we will bringing this feedback to the attention of the entire staff so that this does not... More

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 5, 2014

We originally tried to get in to a very popular pub over the road but it was too busy, but we were delighted to find seats in the garden of this pub. We were told that the ovens were not working and we might have to wait an hour for our food. It was a lovely evening and we were... More

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David W, General Manager at The Derby Arms, responded to this review

Dear Carolyn, Thank you for taking the time to leave a review of your visit to The Derby Arms. Unfortunately that was a very difficult evening, as you pointed out, as the kitchen equipment was experience technical problems. We regret that this led to such a disappointing experience for you and would very much like to follow through with you... More

London, United Kingdom
Senior Contributor
34 reviews 34 reviews
19 restaurant reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 2, 2014

Came for a meal before Boyzone last Thursday 31/7/2014. Couldn't get a table it was full so we found a table away from the restaurant , we had a voucher for a Gin & Tonic & bar food came free but when we asked if we could have a vodka & tonic instead the man behind the bar was a... More

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David W, General Manager at The Derby Arms, responded to this review

Dear Tricia, We appreciate hearing your feedback of your last visit to The Derby Arms. In regards to the voucher for the free bar snack, it is only available with a Gin and Tonic as that is the promotion in effect at the time. We also value your comments regarding our range of guests, however we pride ourselves on being... More

Tadworth
Contributor
11 reviews 11 reviews
4 restaurant reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 30, 2014 via mobile

But, twice now I've had to leave promptly with what I can only explain as an allergic reaction to something! The first time I assumed it was a cheap house white wine which didn't agree with me but this time I ordered a diet coke and only managed to get through my soup starter and then started to get the... More

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David W, General Manager at The Derby Arms, responded to this review

Dear Randab1983, We regret to hear that you were unable to stay for the entirety of your meal, and we too are perplexed as to what may have caused your reaction. It is very unfortunate that this means we will not have you return to The Derby Arms, but we it is absolutely more important to look out for your... More

New Milton, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 27, 2014

We ate at the Derby Arms on 24th July - there were 5 adults - nice pub and excellent service. We all found the food disappointing. My mother had the salmon and she has a small appetite but the portion was not enough even for her - the peas were hard and minimal veg and it looked very dry and... More

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David W, General Manager at The Derby Arms, responded to this review

Dear Lesley, We appreciate you taking the time to leave your feedback of your last visit to The Derby Arms. We value all comments as it is the best way for us to develop and improve. We most definitely will be discussing these issues with our kitchen team as well as emphasising to our floor team the importance of following... More

2 reviews
2 of 5 stars Reviewed July 27, 2014

Went there last night for dinner with my wife and father. As a local we've dined at the Derby Arms a few times and love the food and ambience there, the setting in the Epsom Downs next to the race course grandstands is glorious. However we went there last night and were let down by the service ... we were... More

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David W, General Manager at The Derby Arms, responded to this review

Dear Tim, It is regretful to hear that you had such disappointing experience on your last visit to The Derby Arms. As guest service is a high priority for us, rest assure that we will be bringing this feedback to the attention of our Front of House team so that they be aware of the effect they are having on... More

Chessington, United Kingdom
Contributor
12 reviews 12 reviews
4 restaurant reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 26, 2014

My partner and i found the Derby Arms when we went for a walk, then we had a refreshing drink and said we would go back. Well we did and had lunch. Eventhough it was busy we found a table outside. Service was very quick and friendly and the food was wonderful. Great experience and looking forward to returning.

Was this review helpful? Yes
David W, General Manager at The Derby Arms, responded to this review

Dear Sue, We very much appreciate you taking the time to leave such a glowing review of your visit to The Derby Arms. It is greatly pleasing to hear that we were able to give you such a great experience to accompany the great weather you must have been lucky enough to enjoy outside. We very much look forward to... More

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