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Thornbury Road | Alveston, L, Thornbury BS35 3LL, England
01454 412 521
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Dining options: Late Night, Breakfast, Free Wifi, Outdoor Seating, Reservations, Seating, Waitstaff

TripAdvisor Reviewer Highlights

Read all 262 reviews
Visitor rating
  • 62
    Excellent
  • 65
    Very good
  • 51
    Average
  • 43
    Poor
  • 41
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
Ok not great

Booked in here for an early meal. As it happened we turned up an hour early, but no problem eating earlier. The place was nearly deserted. Service was reasonable, even had an apology for them being short staffed. We have used other pubs in the chain, the food in this one is below the standard of... read more

3 of 5 starsReviewed 1 week ago
madasaman
,
Wales
via mobile
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262 Reviews from our TripAdvisor Community

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Level Contributor
13 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

Went to the ship inn to celebrate my birthday with family, a party of eight. Although we'd booked a couple of weeks ago they couldn't find our booking. They eventually found it, already crossed off! That set the tone for the night, exceptionally slow service, 3 hours for a basic three course meal and the restaurant was almost empty. Food... More 

Helpful?
Thank Kazzycoombe
Wotton-under-Edge, United Kingdom
Level Contributor
30 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I was wondering why it was so empty on a Friday night when we arrived. But now I know why. I thought it might have changed following the refurb which is why we gave it another go but sadly not. Nobody there to meet and greet so we stood around like lost souls for a good 10 minutes. No staff... More 

Helpful?
Thank Chasda
Wales
Level Contributor
162 reviews
79 restaurant reviews
common_n_restaurant_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Booked in here for an early meal. As it happened we turned up an hour early, but no problem eating earlier. The place was nearly deserted. Service was reasonable, even had an apology for them being short staffed. We have used other pubs in the chain, the food in this one is below the standard of the others we have... More 

Helpful?
Thank madasaman
Taunton, United Kingdom
Level Contributor
50 reviews
37 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed 1 week ago

We tried to book The Ship for a family Christmas meal but were unable to get anyone to answer the phone no matter what time or which day we rang. In the end I rang Chef and Brewers head office to see if they could help. They took my name and number and said they would get The Ship to... More 

Helpful?
Thank Carolanne W
Hertfordshire, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for one night on the 27th of January 2016 whilst on business. My company predominantly uses Premier Inn hotels due to their frequency throughout the UK so needless to say I have stayed in many Premier Inns, and, most recently stayed at the Alveston. Upon arriving at 5pm I was welcomed by a nice friendly smiling face... More 

Helpful?
Thank Damon C
Bristol, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Have tried this restaurant a couple of times and after our recent visit felt the need to write a review. At my recent visit we were told there would be up to a 45 minute wait for tables as the restaurant was busy, and after discussing with my partner we agreed to sit by the bar to wait. However, we... More 

Helpful?
3 Thank Cher W
Spirit P, Guest Relations Manager at Ship Inn, responded to this review

Dear Cher W Thank for taking the time to provide us with your review. I would like to apologise that we failed to meet your expectations at the Ship Inn with regards to the service you received. I can confirm that I have passed on your concerns to the Management Team who would like to investigate your feedback. We have... More 

Bristol, United Kingdom
Level Contributor
14 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Mostly been there with a party my meal was alright,but each time I have had a meal there, at least one member of the party has had a complaint about their meal either not what they ordered or badly cooked.Each time there was a complaint,there was no argument with the staff either money was refunded or a free meal was... More 

Helpful?
Thank Margaret S
Spirit P, Guest Relations Manager at Ship Inn, responded to this review

Dear Margaret S Thank for taking the time to provide us with your review. I would like to apologise that we failed to meet your expectations at the Ship Inn with regards to the service you received. I can confirm that I have passed on your concerns to the Management Team who would like to investigate your feedback. We have... More 

Swansea, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

Had a meal and overnight stay with friends. Our experience was really good with friendly staff in the restaurant and the meals were fine...both in the evening and at breakfast the following morning... and we would stay at the Ship again. I would agree that perhaps a few extra staff at the bar would be helpful as it can sometimes... More 

Helpful?
Thank Roy T
Bristol, United Kingdom
Level Contributor
34 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

The management changed recently so we tried again at the Ship. Poor quality food, not hot on arrival at the table, not worth visiting in my opinion.

Helpful?
Thank Andrea M
Bristol, United Kingdom
Level Contributor
48 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Absolutely awful! It's lovey setting and nice decoration. The service was a little slow as there was only 1 member of staff in. I sent back three dishes because the chicken was brought to the table raw in the middle. Needless to say I won't be ordering food here Eve again.

Helpful?
Thank Jenks541
Spirit P, Guest Relations Manager at Ship Inn, responded to this review

Dear Jenks541 Thank for taking the time to provide us with your review. I would like to apologise that we failed to meet your expectations at the Ship Inn with regards to the service you received. I can confirm that I have passed on your concerns to the Management Team who would like to investigate your feedback. We have sent... More 

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Restaurant Details

Location and Contact Information

  • Address: Thornbury Road | Alveston, L, Thornbury BS35 3LL, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Gloucestershire  >  Thornbury
  • Phone Number: 01454 412 521

Price and Cuisine

  • Cuisine: British, Pub

Restaurant Characteristics

  • Good for: Families with children

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?