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Max & Erma's

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55 E Nationwide Blvd, Columbus, OH 43215
(614) 228-5555
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Dining options: Lunch, Late Night, Dinner, Outdoor Seating, Reservations

TripAdvisor Reviewer Highlights

Read all 173 reviews
Visitor rating
  • 47
    Excellent
  • 55
    Very good
  • 42
    Average
  • 15
    Poor
  • 14
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    4 of 5 stars
Great food!

We got to our hotel late and wanted some food around 9pm and this was the only place that was close by and open but man that food was so good!

4 of 5 starsReviewed August 24, 2015
Kpoe42
Good for:
  • Families with children
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173 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Norwegian first
  • Russian first
  • Any
English first
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 3, 2015 NEW

I will not return to this restaurant again. Worst customer service I've seen in awhile. I have no idea why the Crowne Plaza is using this restaurant for their hotel guests. I was forced to use Max and Erma's for room service. It was a very bad experience.

Was this review helpful? Yes
Level Contributor
17 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 3, 2015 NEW

It doesn't matter if it's super busy or slow, expect horrible service. Food is fairly good but please don't expect refills for you water or ketchup for your fries. You will wait forever for these things, if you get them at all. But they do remain consistent about their poor service.

Was this review helpful? Yes
Level Contributor
7 reviews
4 restaurant reviews
4 of 5 stars Reviewed August 24, 2015

We got to our hotel late and wanted some food around 9pm and this was the only place that was close by and open but man that food was so good!

Was this review helpful? Yes
Columbus, Ohio
Level Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 18, 2015

great casual food. the burgers are huge, so if you don't have a big appetite, definitely get the Erma!

Was this review helpful? Yes
Louisville, Kentucky
2 reviews
4 of 5 stars Reviewed August 12, 2015

I was met with an attentive greeting from the hostess and was seated promptly in the bar area. I'm used to dining in the bar when I'm out solo, but this area seemed louder than most. Next time, I would request a booth or table in a different section. I was told by the hostess about free cookie Wednesday and... More 

Was this review helpful? Yes
Des Moines, Iowa
Level Contributor
14 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 11, 2015

Had a group of 22 for lunch. They do not take reservations. Front desk person was not helpful (rather rude) when telling her I had a large group. That aside the service was good. Especially with a large group. Food all came out together. Entire group enjoyed what they ordered. Large menu with a lot of options. Felt the pictures... More 

Was this review helpful? Yes
Dirk B, General Manager at Max & Erma's, responded to this review

Thank you for dining with us and for taking the time to write a review. I am happy to hear that you received great service from your server and enjoyed the food. Be sure to come back and see us on Free Cookie Wednesday! Dirk Bengel General Manager Max & Erma's on the Boulevard More 

London, Canada
Level Contributor
168 reviews
112 restaurant reviews
common_n_restaurant_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed August 4, 2015

Stayed at the Drury across the street and popped in for dinner. First rate food, excellent variety, really well presented. Waitress was was helpful and personable. Dinner for 4 with a bottle of wine was ~ $140 including tip. Go!

Was this review helpful? Yes
Dirk B, General Manager at Max & Erma's, responded to this review

Thank you so much for taking the time to share this kind review. I am thrilled to hear that you loved the food and received excellent customer service. We hope to see you again next time you're in Columbus. Dirk Bengel General Manager More 

North Canton, Ohio
Level Contributor
3 reviews
3 of 5 stars Reviewed August 2, 2015

Customer service was not quite where it needed to be when it came to the hostesses. They happened to be the room service for our hotel and the service and clean up was awful. We had old service trays lining our floor foyer for three days straight!

Was this review helpful? Yes
Dirk B, General Manager at Max & Erma's, responded to this review

Thank you for taking the time to share your review. We appreciate you dining with us and I would like to sincerely apologize for the experience you had at Max & Erma's. We will be certain to follow up with our staff and hope that you allow us the opportunity to better serve you in the future. Dirk Bengel General... More 

Roseville, Ohio
2 reviews
5 of 5 stars Reviewed July 7, 2015

tortilla soup is amazing. great food and cozy place to eat. will definitely eat here again. and the cookies were delicious so was our meal

Was this review helpful? Yes
Dirk B, General Manager at Max & Erma's, responded to this review

Thank you for sharing your 5-Star review! I am thrilled to hear that you enjoyed your meal and cookies. Please come back and see us for Free Cookie Wednesdays! Dirk Bengel General Manager Max & Erma's on the Boulevard More 

Columbus, Ohio
1 review
1 of 5 stars Reviewed July 3, 2015

Terrible service, incredibly slow, bartenders and service manager all looked like they hated being there. We left without ordering any food.

Was this review helpful? Yes
Dirk B, General Manager at Max & Erma's, responded to this review

I am sincerely sorry to hear of your disappointing experience. It is certainly not reflective of our standards and culture. We look forward to better serving you the next time you are with us. Thank you for sharing your concerns. Dirk Bengel General Manager Max & Erma's on the Boulevard More 

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Restaurant Details

Location and Contact Information

  • Address: 55 E Nationwide Blvd, Columbus, OH 43215
  • Location: United States  >  Ohio (OH)  >  Columbus
  • Phone Number: (614) 228-5555

Price and Cuisine

  • Cuisine: American

Restaurant Characteristics

  • Good for: Families with children

Questions & Answers

Questions? Get answers from Max & Erma's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?