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Max & Erma's

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55 E Nationwide Blvd, Columbus, OH 43215
(614) 228-5555
Website
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Good for:
Families with children
Outdoor seating

TripAdvisor Reviewer Highlights

Read all 150 reviews
Visitor rating
  • 42
    Excellent
  • 47
    Very good
  • 39
    Average
  • 13
    Poor
  • 9
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    4 of 5 stars
Late night dinner

Sort of odd sewer smell when walking in. Not sure if it got better or I just acclimated. Waiter very friendly even able to tolerate a couple loud drunks.

3 of 5 starsReviewed March 15, 2015
Deborah S
,
Cincinnati, Ohio
Good for:
  • Families with children
  • Outdoor seating
  • Reservations
  • Late Night
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150 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Norwegian first
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  • Any
English first
1 review
2 of 5 stars Reviewed March 31, 2015

Worst Hamburger! Peach Tea was the most disgusting drink ever! Had to ask for water to get the taste out of my mouth. I don't write reviews. That's how bad the food was.

Was this review helpful? Yes
Dirk B, General Manager at Max & Erma's, responded to this review

Dear Matthew T, Thank you for dining at Max and Erma's on the Boulevard. I would like to truly apologize for the quality of service that you received during your stay with us. I will be sure to follow-up with our kitchen team to ensure this is resolved on your next visit. Paul Harvey General Manager Max and Erma's on... More 

Dayton, Ohio
Senior Contributor
24 reviews 24 reviews
14 restaurant reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed March 17, 2015

I stayed at Crowne Plaza on a Wednesday night after a concert at Nationwide Arena. Walked over for the breakfast buffet for a quick meal. I was seated promptly, served coffee then left alone. The prepared food was hot but old - crunchy eggs, soggy bacon. The potatoes were very good, however. I walked around to find my server who... More 

Was this review helpful? Yes 1
Dirk B, General Manager at Max & Erma's, responded to this review

Dear TraciG40, Thank you for selecting Max and Erma's on the Boulevard. I would like to formally apologize for the level of service and the many inconveniences that you encountered on your stay. I will be sure to forward the information along to the appropriate departments to ensure these same issues do not present themselves in the future. We do... More 

Cincinnati, Ohio
2 reviews
3 of 5 stars Reviewed March 15, 2015

Sort of odd sewer smell when walking in. Not sure if it got better or I just acclimated. Waiter very friendly even able to tolerate a couple loud drunks.

Was this review helpful? Yes
Dirk B, General Manager at Max & Erma's, responded to this review

Dear Deborah S, Thank you for dining at Max and Erma's on the Boulevard. I apologize for the odd smell you experienced in our restaurant. However, I am pleased to hear that you did receive excellent service from your waiter during your meal. We hope to see you again soon. Paul Harvey General Manager Max and Erma's on the Boulevard More 

Toronto
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed March 14, 2015

Good burger. Serviceable meal for lunch. And if you like french fries, you get as much as you can eat.

Was this review helpful? Yes
Dirk B, General Manager at Max & Erma's, responded to this review

Dear AlanCross, Thank you for dining at Max and Erma's on the Boulevard. I am glad you enjoyed your burger and unlimited french fries we were able to provide you. We hope to see you again soon. Paul Harvey General Manager Max and Erma's on the Boulevard More 

Whistler, Canada
Contributor
20 reviews 20 reviews
8 restaurant reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 5, 2015

The server who brought us the food didn't notice that we did not have cutlery. The server who served us water also didn't realize the same thing. 10 minutes after eating around, we were finally able to eat our food with proper cutlery. Quality of food was just ok and the salads were not fresh at all. I could also... More 

Was this review helpful? Yes
Dirk B, General Manager at Max & Erma's, responded to this review

Dear AMhotelier, Thank you for choosing to dine at Max and Erma's on the Boulevard in Columbus, Ohio. I would like to apologize for the level of service that you received during your visit and the many inconveniences that you dealt with. I will be sure to communicate this information to the staff to ensure these issues are resolved during... More 

Columbus, Ohio
Top Contributor
301 reviews 301 reviews
196 restaurant reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed March 1, 2015 via mobile

This is an okay spot but food and service are about average. They need to liven it up. If it weren't for business travelers not sure it could stay in business. German Village location is much better.

Was this review helpful? Yes
Dirk B, General Manager at Max & Erma's, responded to this review

Dear CARIBBEAN757, Thank you for choosing to dine at Max and Erma's on the Boulevard. I apologize for the level of service and food that you received during your stay. I will pass the information along in regard to your experience, to ensure the inconveniences you experienced will be resolved during future visits. We hope to see you soon. Paul... More 

Atwater, Ohio
2 reviews
1 of 5 stars Reviewed February 24, 2015

Ordered carry out, there were only 4 of us, upon picking the order up I asked if everything was there (my mistake). When I returned back to the restaurant one of the meals was missing, they gave us 5 spoons?(what for), 2 forks for 3 salads, 19 pkg. of ketcup (none of us got anything that warranted ketchup), and charged... More 

Was this review helpful? Yes
Dirk B, General Manager at Max & Erma's, responded to this review

Dear Pamela M, Thank you for choosing to dine at Max and Erma's on the Boulevard. I would like to apologize for the level of service and problems that you encountered during your stay. I will forward the information included in this review to the appropriate departments to ensure these issues are resolved in the future. We hope you choose... More 

Collinsville, Illinois
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 22, 2015

The breakfast buffet is great and was included in out stay at Crown Plaza. It is definitely worth paying the extra $5 per night stay.

Was this review helpful? Yes
Dirk B, General Manager at Max & Erma's, responded to this review

Dear Greg G, Thank you for dining at Max and Erma's on the Boulevard during your stay at Crowne Plaza. I am delighted to hear you enjoyed the breakfast buffet. We look forward to hosting you again. Paul Harvey General Manager Max and Erma's on the Boulevard More 

Dayton, Ohio
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed February 18, 2015

I felt that the management and wait staff were not receptive to a single lady dining by herself. I stood at the hostess desk and waited by myself. No line and empty tables. Waitress was curt and never offered refill on my almost $3 soda. Wish I would have just ordered a pizza in my room!

Was this review helpful? Yes
Dirk B, General Manager at Max & Erma's, responded to this review

Dear DctrTracy, Thank you for selecting Max and Erma's on the Boulevard during your recent visit to Columbus. I would like to formally apologize for the service you received and the experience you encountered. We pride ourselves on providing the best service as possible and unfortunately, we failed to meet that standard during your stay. I will pass the information... More 

Toronto
Senior Contributor
30 reviews 30 reviews
8 restaurant reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed February 9, 2015

Several people in our group suffered from severe stomach pain accompanied by vomiting and ....! Friendly staff but not worth the outcome the next day.

Was this review helpful? Yes
Dirk B, General Manager at Max & Erma's, responded to this review

Dear AlineGToronto, Thank you for dining at Max and Erma's on the Boulevard during your trip to Columbus, Ohio. I would like to apologize for the stomach pains and problems you and your group experienced after dining at our restaurant. We hope you will allow us to better serve you and provide a better experience the next time you dine... More 

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Restaurant Details

Location and Contact Information

  • Address: 55 E Nationwide Blvd, Columbus, OH 43215
  • Location: United States  >  Ohio (OH)  >  Columbus
  • Phone Number: (614) 228-5555

Price and Cuisine

  • Cuisine: American

Restaurant Characteristics

  • Good for: Families with children, Outdoor seating

Questions & Answers

Questions? Get answers from Max & Erma's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?