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Boston Pizza

Box 2519, 4402 41st Avenue, Rocky Mountain House, Alberta T4T 1J4, Canada
(403) 846-2343
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Cuisines: Pizza
Most recent review
- Sep 6, 2014
Restaurant details
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44 reviews from our community

Visitor rating
    9
    8
    12
    3
    12
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Any
English first
Edmonton
Senior Contributor
43 reviews 43 reviews
20 restaurant reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed September 6, 2014

We usually eat at a nicer restaurant in Rocky Mountain House but thought this may be a better choice because of travelling with a little one. The noise and poor service was probably not theif fault. A large group came in shortly we arrived and I am sure the waitress didn't know what hit her. Probably the same excuse for... More

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RESTAURANTMANAGER11, Guest Relations Manager at Boston Pizza, responded to this review

Hello Midge_50, Thank you for taking the time to share your comments with us. I have shared this with the management team so we can look into what happened. If you would like to speak to one of our store managers directly please contact us at bprmh125@shaw.ca Thank you, More

London, Ontario, Canada
Top Contributor
67 reviews 67 reviews
42 restaurant reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 17, 2014

To put it simply, we froze during our dinner because of how cold it was in the restaurant. We heard multiple tables complaining around us and they all got the same response from the waitress, "oh." The waitress took forever with nearly everything, and was extremely short with us. She seemed to be rushing around even though she had what... More

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RESTAURANTMANAGER11, Guest Relations Manager at Boston Pizza, responded to this review

Hello 98Dan, Thank you for taking the time to share your comments with us. We do appreciate all guest feedback, even the bad ones, because it gives us an opportunity to learn from our mistakes. I have shared your comments with our management team so we can look into this further. If you would like to speak with one of... More

rural Alberta, Canada
Senior Contributor
37 reviews 37 reviews
20 restaurant reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 29, 2014

We stopped for a late dinner while travelling with a family. We waited to be seated in an empty restaurant for 10 minutes, then waited for our server for another 10 minutes. The food was good. My meal came without garlic toast, and I asked about it and was rudely told they were out of garlic toast. But then a... More

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RESTAURANTMANAGER11, Guest Relations Manager at Boston Pizza, responded to this review

Hello Trish B, Thank you for taking the time to share your comments with us. I am very sorry to hear you weren't happy with your experience. I have shared your comments with our team to review so we can fix the problem. If you would like to speak with one of our store managers directly please contact us at... More

1 review
1 of 5 stars Reviewed June 4, 2014

I have six years experience in the service industry, four of those years AT a boston pizza. I've given this restaurant many, many chances to redeem itself, but unfortunately in the two years I've lived in Rocky the service has continued to go downhill. I'm appalled at how lazy and unfriendly the staff at this BPs is. They have no... More

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RESTAURANTMANAGER11, Guest Relations Manager at Boston Pizza, responded to this review

Hello rockyelle, Thank you for taking the time to inform us of your concerns. I will be sharing your comments with our management team so we can continue to work on our service. I assure you our top priority is for every guest to leave happy. If you care to speak with one of our store manager please feel free... More

Edmonton, Canada
1 review
4 of 5 stars Reviewed February 22, 2014

the lounge was too busy for us to get a table because there was 7 of us but the ladies on the restaurant side helped us out and put a table together for us, much appreciated since we had a long day of work and was very hungry, staff was friendly and very helpful. Food didn't take much time at... More

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RESTAURANTMANAGER11, Guest Relations Manager at Boston Pizza, responded to this review

Hello Phil C, Thank you for taking the time to send us your comments. We think our staff are pretty fantastic too so I will be sure to share your comments with them. Thanks again and be sure to visit us on your next trip to Rocky Mountain House. More

Carseland, Alberta, Canada
Senior Contributor
44 reviews 44 reviews
14 restaurant reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed October 2, 2013

Went to this restaurant about 6:30 pm on a Friday night and could not sit in the restaurant because they were short-staffed (there were several empty tables). Went across to the lounge and got the only open table. Server was good and friendly but the food was poor - neither fresh or very hot. Wouldn't go back here.

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Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 23, 2013 via mobile

This restaurant needs to get a grip on their "short staffed" problem. We have regularly gone for dinner & drinks but starting in August 2013 it went downhill and fast. They don't have enough staff to seat customers in a timely manner. The staff that are working are absolutely burnt out from over compensating for the shortage...(so often messing up... More

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1 review
1 of 5 stars Reviewed September 22, 2013 via mobile

We stopped by there recently on our way to the mountains and we had a group of 5 adults and a 2 year old when we walked in we were told that they had no tables for a group of our size..... There were 5 tables avalible and we asked if we could put two together the waitress was snotty... More

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1 review
5 of 5 stars Reviewed August 30, 2013 via mobile

We had excellent service and our food and drinks arrived without a wait! My steak sandwich was cooked to exactly what I ordered and my husbands salad was crisp and fresh. Our appetizers we at our table within 5 min of ordering them and were cooked to perfection. Our waitress was very friendly and attentive! I highly recommend Boston Pizza... More

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2 reviews
5 of 5 stars Reviewed August 28, 2013 via mobile

Great food Great service Overall great experience!! Waitresses are friendly, restaurant is clean and modern...

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