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The Cheesecake Factory


TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.0 of 5 stars 27 ratings
27 ratings
5.0 of 5 stars
12
4.0 of 5 stars
6
3.0 of 5 stars
7
2.0 of 5 stars
1
1.0 of 5 stars
1
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#38 of 1,154 restaurants in Charlotte
  • Cuisines: Dessert, Eclectic, International
  • Price range*: $21-$30
  • Address: 4400 Sharon Rd, Charlotte, NC 28211
  • Phone:  (704) 770-0076

Reviews you can trust

[ Date ] [ Rating ]
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2 of 5 stars
lovesfoodVa   4 contributions
VA
Oct 11, 2009

I have eaten at several Cheesecake Factories and have normally had excellent customer service. However, my husband and I waited 10 minutes before a waitress came over. She wasn't even our waitress, but she'd seen us sitting there for a while. She took our orders quickly while apologizing profusely, which I appreciated. Our "real" server brought our drinks and introduced... more

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4 of 5 stars
rosebudmi   22 contributions
Kalamazoo, MI
Jun 17, 2009

While I don't frequent chain restaurants while traveling much, I do make exceptions, and The Cheesecake Factory is one of those exceptions. While the restaurant can be quite noisy...not a good place to do business...the selection of entrees cannot be beat. I've tried a number of items on the menu, including appetizers, salads, sandwiches and dinner entrees. My favorite to... more

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5 of 5 stars
A TripAdvisor reviewer on Facebook  
Jan 13, 2009

Great Place for a Special Occasion! more

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5 of 5 stars
dmw4444   29 contributions
Indian Trail, North Carolina
Dec 9, 2008

My Husband and I went here on my birthday for the first time, and we will be back! The food was great, service was prompt, and atmosphere was top notch. Can't wait to try it again, their menu is very extensive, and I had a hard time making up my mind! =) more

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5 of 5 stars
A TripAdvisor reviewer on Facebook  
Oct 30, 2008

I love cheesecake ever since I went to the Cheesecake Factory in Charlotte - yummi! more

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1 of 5 stars
mizsherry   4 contributions
charlotte
Oct 26, 2008

I keep trying to like this place. But, having gone on 5 different occasions, I'm throwing in the towel. The service is consistently pitiful. The food is not well prepared. Don't bother. There are too many good places to eat in Charlotte. more

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5 of 5 stars
chesneygirl1180   4 contributions
Charlotte, NC
Oct 21, 2008

I have always loved the Cheesecake Factory chain. There are some who say the food is just so-so but I think it's fantastic. They have a HUGE menu with lots of variety. You can order anything from a grilled cheese sandwich to a pizza to a salad to a steak, they have it all! Whatever you're in the mood for.... more

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5 of 5 stars
plantcityzoo   26 contributions
Plant City, Florida
Aug 8, 2008

My wife and kids love the Cheesecake Factory. I on the other hand hated the chain based on my visits to there locations in Brandon, FL and Atlanta, Ga (Buckhead). The service and food were pathetic at both locations. (Read my reviews) I have to say our visit to the Charlotte location was a pleasent suprise for me. First the... more

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3 of 5 stars
A TripAdvisor reviewer on Facebook  
Jul 12, 2008

Expect to spend a fortune to eat here. I did not feel like it was a good value. more

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5 of 5 stars
mistyrainbow   40 contributions
salisbury, nc
Jun 28, 2008

The Cheesecake Factory has quality control down to a science. They are excellent every single time, wherever you are. The menu options are endless, but whatever you order there will be enough left over for tomorrow and it will be savory and delicious! The cheesecakes are excellent as well, but the food really steals the show for me. more

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The Cheesecake Factory Address

4400 Sharon Rd, Charlotte, NC 28211
Tel: (704) 770-0076
* Restaurant price information is based on meal cost per person, excluding drinks, tax and tip.