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Puerto Nuevo Restaurant

Certificate of Excellence
Mexican
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2120 Tynecastle Hwy, Suite 1, Banner Elk, NC 28604
(828) 898 3332
Website
Today
11:00 am - 10:30 pm
Closed now
See all hours
Hours:
Sun - Thu 11:00 am - 10:00 pm
Fri - Sat 11:00 am - 10:30 pm
Dining options: Reservations, Late Night

TripAdvisor Reviewer Highlights

Read all 146 reviews
Visitor rating
  • 68
    Excellent
  • 45
    Very good
  • 17
    Average
  • 11
    Poor
  • 5
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
    Atmosphere
    4.5 of 5 stars
Most recent review
Good Food..Great Prices

We dined on a weekday night and it was packed...lots of families enjoying really authentic Mexican Food. The Top Shelf Margaritas were delicious and huge! We had tacos both chicken and pork..both were wonderful. The side of black beans were tasty but small. Our friends raved about the chicken rice... read more

4 of 5 starsReviewed March 4, 2015
Cathy W
Good for:
  • Reservations
  • Late Night
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146 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Top Contributor
90 reviews 90 reviews
64 restaurant reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 4, 2015 NEW

We dined on a weekday night and it was packed...lots of families enjoying really authentic Mexican Food. The Top Shelf Margaritas were delicious and huge! We had tacos both chicken and pork..both were wonderful. The side of black beans were tasty but small. Our friends raved about the chicken rice soup and the shrimp. Last night the special was $6... More 

Was this review helpful? Yes
Top Contributor
80 reviews 80 reviews
67 restaurant reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed February 21, 2015 via mobile

We had a late lunch, early dinner here. We had been snow tubing all day and were craving Mexican food! We were so disappointed in our meals. There was no flavor! I'm not even sure they used any seasonings at all. 4 different meals, all bland. The service was good but we won't be back for the food.

Was this review helpful? Yes
A TripAdvisor Member
5 of 5 stars Reviewed February 18, 2015

I could not find fault with any part of our dining experience and cannot wait to come back! The service was excellent - friendly and fast. The food was fresh and prepared perfectly - from the cheese dip to the organic margarita. The guacamole prepared table side was probably the best I've ever had. I wish this restaurant was in... More 

Was this review helpful? Yes
Marshville, North Carolina
Reviewer
5 reviews 5 reviews
3 restaurant reviews
5 of 5 stars Reviewed February 16, 2015

I love this place we go to the Banner Elk, Boone, Beech Mtn. area a couple times a year, and I always make sure to visit Puerto Nuevo. The food is always great and the I have never had an issue with service.

Was this review helpful? Yes
Spring Hill, Florida
1 review
4 of 5 stars Reviewed February 8, 2015

The food was excellent. Good and beverages came out quick. The staff could have been more friendly. Prices were extremely reasonable.

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Banner Elk, North Carolina
Senior Contributor
28 reviews 28 reviews
24 restaurant reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed February 5, 2015

We have been going to this restaurant for about a year now. I never liked it much to start with, but there isn't another Mexican restaurant in Banner Elk. One thing I dislike about this place is it seems no matter what you order for dinner, it comes out of the kitchen in about 5 minutes. I believe it is... More 

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Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
4 restaurant reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 3, 2015

Service was really good and food came out quick and hot. Drink prices for the margaritas were not listed, but we ordered one of the specialty margaritas anyways and for two of them the price came back as $34 ($17 each) on the bill. With each of our meals costing $10 a piece I thought the drink price was kind... More 

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ColumbusOH
Senior Contributor
28 reviews 28 reviews
13 restaurant reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 1, 2015

We had the Texas fajitas for two (chicken, shrimp and beef). The presentation was good, with a side of guacamole, beans, rice, and pico de gallo. We also tried the margaritas, which were a solid good. The chips they bring to the table are very good.

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Bakersville, North Carolina
Top Contributor
59 reviews 59 reviews
32 restaurant reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 27, 2015

We really liked this place. The portions were great, the food fresh, and we special ordered some things, and it was no problem, Our waiter understood everything we wanted, and was very exacting about it, and got everything right. We had to get a to go box because the portions were so large. The chile rellenos were excellent, cooked to... More 

Was this review helpful? Yes
Inverness, Florida
Reviewer
3 reviews 3 reviews
3 restaurant reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 17, 2015

Very good Mexican food and nice atmosphere. Very clean and professional servers. Prices are reasonable. The Fried Talapia is delicious. For dinner, have the lady make fresh guacamole at your table for a taste explosion and fun experience.

Was this review helpful? Yes

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Restaurant Details

Location and Contact Information

  • Address: 2120 Tynecastle Hwy, Suite 1, Banner Elk, NC 28604
  • Location: United States  >  North Carolina (NC)  >  North Carolina Smoky Mountains  >  Banner Elk
  • Phone Number: (828) 898 3332

Price and Cuisine

  • Cuisine: Mexican
Open Hours
Sunday
11:00 am - 10:00 pm
Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 10:30 pm
Saturday
11:00 am - 10:30 pm

Questions & Answers

Questions? Get answers from Puerto Nuevo Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?