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Jade Palace Restaurant

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602 Rdg Rd, Webster, NY 14580-2317
(585) 671-5400
Today
10:30 am - 11:00 pm
Closed now
See all hours
Hours:
Sun 11:30 am - 10:00 pm
Mon - Thu 10:30 am - 10:00 pm
Fri - Sat 10:30 am - 11:00 pm

TripAdvisor Reviewer Highlights

Read all 20 reviews
Visitor rating
  • 3
    Excellent
  • 7
    Very good
  • 2
    Average
  • 3
    Poor
  • 5
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3 of 5 stars
Most recent review
It's just one of those special places!

I laughed out loud at some of these reviews. Bad food & service?? What!? Yes, the building is old! It is still the original Heritage House building that was decorated by the previous owners of the Jade Fountain many moons ago. It's a cross between country 1970 and Asian decor. It only adds to the... read more

5 of 5 starsReviewed February 19, 2015
robin_claypool
,
Rochester, New York
via mobile
Good for:
  • Reservations
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20 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Rochester, New York
Senior Contributor
23 reviews 23 reviews
6 restaurant reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed February 19, 2015 via mobile

I laughed out loud at some of these reviews. Bad food & service?? What!? Yes, the building is old! It is still the original Heritage House building that was decorated by the previous owners of the Jade Fountain many moons ago. It's a cross between country 1970 and Asian decor. It only adds to the charm. The wait staff &... More 

Was this review helpful? Yes
Rochester,NY
Senior Contributor
43 reviews 43 reviews
34 restaurant reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 13, 2015 via mobile

Date night with my husband. We were seated right away. Very fast friendly service! The place is dark and out dated. A lot cheaper then the royal dynasty!!! Very good food.

Was this review helpful? Yes
Rochester, New York
Senior Contributor
42 reviews 42 reviews
30 restaurant reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed November 12, 2014 via mobile

I hate to leave terrible reviews but this restaurant is dark, dirty & outdated. Still reaks of cigarette smoke from when people were allowed to smoke at the bar. The atmosphere makes me think of a place you would definitely encounter a cockroach.

Was this review helpful? Yes
Canandaigua, New York
Top Contributor
81 reviews 81 reviews
33 restaurant reviews
148 helpful votes 148 helpful votes
2 of 5 stars Reviewed May 13, 2014

My wife and I have not been to the Jade Palace in several years. We arrived at 1155am for lunch and were one of two couples in the dining room. This should have been our first clue that something was wrong. The dining room was very dimly lit making it difficult to read the menu. Service was friendly and good... More 

Was this review helpful? Yes
Rochester, New York
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 8, 2014

Jade Palace used to be good.. I used to go there when I worked in Webster, but they've slid way downhill. Met some friends for lunch yesterday and I will never return. Dining room was freezing cold, poor selection of veg dishes on lunch menu. I ordered off the dinner menu which at least had some tofu dishes, but it... More 

Was this review helpful? Yes
Senior Contributor
23 reviews 23 reviews
21 restaurant reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 15, 2013 via mobile

You can get better Asian at a mall food court, but the worst thing about this place is the smell/atmosphere. The place reeks of old cigarette smoke, mildewed carpet with a slight oder of urine. Just really nasty.

Was this review helpful? Yes 1
Rochester, New York
Senior Contributor
22 reviews 22 reviews
10 restaurant reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed September 6, 2013

Atmosphere was terrible, staff was inconsiderate, cleanliness was very lacking, food was cold and lacked the expected taste. I will never return there again

Was this review helpful? Yes
Rochester, New York
Top Contributor
72 reviews 72 reviews
55 restaurant reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 11, 2013

We used to eat here a fair amount, but with the explosion of other Asian restaurants in the area hadn't done so for quite some time. I had read a few of the less spectacular reviews so I was hesitant to give it a try again but I am glad that we did. The food was fresh and plentiful and... More 

Was this review helpful? Yes
Rochester, NY
Top Contributor
84 reviews 84 reviews
44 restaurant reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed April 1, 2013

We joined friends at the Jade Palace for dinner on Easter Sunday, even though there are numerous Chinese restaurants closer to home. The welcoming service was top notch, and the food somewhat above average "American Chinese" style. The large pieces of chicken in my "Dragon and Phoenix" were cooked perfectly, as were the jumbo shrimp, the sauce a bit sweeter... More 

Was this review helpful? Yes
Rochester, ny
Contributor
15 reviews 15 reviews
15 restaurant reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 14, 2013

Lunch at the Jade and as always friendly staff, fast service,and had a great lunch. Nice portion size (I always bring home something). Love the food and service. Thanks for an enjoyable lunch!

Was this review helpful? Yes

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Restaurant Details

Location and Contact Information

  • Address: 602 Rdg Rd, Webster, NY 14580-2317
  • Location: United States  >  New York (NY)  >  Finger Lakes  >  Webster
  • Phone Number: (585) 671-5400

Price and Cuisine

  • Cuisine: Chinese
Open Hours
Sunday
11:30 am - 10:00 pm
Monday
10:30 am - 10:00 pm
Tuesday
10:30 am - 10:00 pm
Wednesday
10:30 am - 10:00 pm
Thursday
10:30 am - 10:00 pm
Friday
10:30 am - 11:00 pm
Saturday
10:30 am - 11:00 pm

Questions & Answers

Questions? Get answers from Jade Palace Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?