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Jade Palace Restaurant

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602 Rdg Rd, Webster, NY 14580-2317
(585) 671-5400
Today
10:30 am - 10:00 pm
Closed now
See all hours
Hours:
Sun 11:30 am - 10:00 pm
Mon - Thu 10:30 am - 10:00 pm
Fri - Sat 10:30 am - 11:00 pm
Dining options: Lunch, Reservations

TripAdvisor Reviewer Highlights

Read all 22 reviews
Visitor rating
  • 3
    Excellent
  • 8
    Very good
  • 3
    Average
  • 3
    Poor
  • 5
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3 of 5 stars
I would actually rate 3.5 if I could

First off, let me say I am VERY picky about my chinese food/restaurants, so my rating might be a little tougher than most would. One bonus point: Jade Palace serves Scallion Pancakes! It seems they are pretty hard to find these days so kudos to JP. And they are pretty good too...different than... read more

3 of 5 starsReviewed April 27, 2015
Todd R
,
Pittsford, New York
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22 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Pittsford, New York
Senior Reviewer
10 reviews 10 reviews
9 restaurant reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 27, 2015

First off, let me say I am VERY picky about my chinese food/restaurants, so my rating might be a little tougher than most would. One bonus point: Jade Palace serves Scallion Pancakes! It seems they are pretty hard to find these days so kudos to JP. And they are pretty good too...different than most as they are lighter and flakier..most... More 

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Rochester, New York
Top Contributor
1,761 reviews 1,761 reviews
1,180 restaurant reviews
580 helpful votes 580 helpful votes
4 of 5 stars Reviewed March 28, 2015

I enjoyed my lunch here this week. The food came out hot and fast, and the hot & spicy shrimp was very flavorful, although not overly spicy. (I like thing REALLY spicy.) This restaurant is also very large, so reservations are not usually needed. The only problem I had with it was that it was quite cool inside at the... More 

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Rochester, New York
Senior Contributor
24 reviews 24 reviews
7 restaurant reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed February 19, 2015 via mobile

I laughed out loud at some of these reviews. Bad food & service?? What!? Yes, the building is old! It is still the original Heritage House building that was decorated by the previous owners of the Jade Fountain many moons ago. It's a cross between country 1970 and Asian decor. It only adds to the charm. The wait staff &... More 

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Rochester,NY
Senior Contributor
43 reviews 43 reviews
34 restaurant reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 13, 2015 via mobile

Date night with my husband. We were seated right away. Very fast friendly service! The place is dark and out dated. A lot cheaper then the royal dynasty!!! Very good food.

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Rochester, New York
Senior Contributor
48 reviews 48 reviews
36 restaurant reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed November 12, 2014 via mobile

I hate to leave terrible reviews but this restaurant is dark, dirty & outdated. Still reaks of cigarette smoke from when people were allowed to smoke at the bar. The atmosphere makes me think of a place you would definitely encounter a cockroach.

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Canandaigua, New York
Top Contributor
89 reviews 89 reviews
37 restaurant reviews
154 helpful votes 154 helpful votes
2 of 5 stars Reviewed May 13, 2014

My wife and I have not been to the Jade Palace in several years. We arrived at 1155am for lunch and were one of two couples in the dining room. This should have been our first clue that something was wrong. The dining room was very dimly lit making it difficult to read the menu. Service was friendly and good... More 

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Rochester, New York
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 8, 2014

Jade Palace used to be good.. I used to go there when I worked in Webster, but they've slid way downhill. Met some friends for lunch yesterday and I will never return. Dining room was freezing cold, poor selection of veg dishes on lunch menu. I ordered off the dinner menu which at least had some tofu dishes, but it... More 

Was this review helpful? Yes
Senior Contributor
23 reviews 23 reviews
21 restaurant reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed September 15, 2013 via mobile

You can get better Asian at a mall food court, but the worst thing about this place is the smell/atmosphere. The place reeks of old cigarette smoke, mildewed carpet with a slight oder of urine. Just really nasty.

Was this review helpful? Yes 1
Rochester, New York
Senior Contributor
28 reviews 28 reviews
14 restaurant reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed September 6, 2013

Atmosphere was terrible, staff was inconsiderate, cleanliness was very lacking, food was cold and lacked the expected taste. I will never return there again

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Rochester, New York
Top Contributor
76 reviews 76 reviews
58 restaurant reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 11, 2013

We used to eat here a fair amount, but with the explosion of other Asian restaurants in the area hadn't done so for quite some time. I had read a few of the less spectacular reviews so I was hesitant to give it a try again but I am glad that we did. The food was fresh and plentiful and... More 

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Restaurant Details

Location and Contact Information

  • Address: 602 Rdg Rd, Webster, NY 14580-2317
  • Location: United States  >  New York (NY)  >  Finger Lakes  >  Webster
  • Phone Number: (585) 671-5400

Price and Cuisine

  • Cuisine: Chinese
Open Hours
Sunday
11:30 am - 10:00 pm
Monday
10:30 am - 10:00 pm
Tuesday
10:30 am - 10:00 pm
Wednesday
10:30 am - 10:00 pm
Thursday
10:30 am - 10:00 pm
Friday
10:30 am - 11:00 pm
Saturday
10:30 am - 11:00 pm

Questions & Answers

Questions? Get answers from Jade Palace Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?