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Jade Palace Restaurant

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602 Rdg Rd, Webster, NY 14580-2317
(585) 671-5400
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Today
11:30 am - 10:00 pm
Closed now
See all hours
Hours:
Sun 11:30 am - 10:00 pm
Mon - Thu 10:30 am - 10:00 pm
Fri - Sat 10:30 am - 11:00 pm
Dining options: Lunch, Dinner, Reservations, Seating, Takeout, Waitstaff

TripAdvisor Reviewer Highlights

Read all 26 reviews
Visitor rating
  • 4
    Excellent
  • 9
    Very good
  • 3
    Average
  • 4
    Poor
  • 6
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3 of 5 stars
I would actually rate 3.5 if I could

First off, let me say I am VERY picky about my chinese food/restaurants, so my rating might be a little tougher than most would. One bonus point: Jade Palace serves Scallion Pancakes! It seems they are pretty hard to find these days so kudos to JP. And they are pretty good too...different than... read more

3 of 5 starsReviewed April 27, 2015
Todd R
,
Pittsford, New York
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26 Reviews from our TripAdvisor Community

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Level Contributor
7 reviews
7 restaurant reviews
2 of 5 stars Reviewed 3 weeks ago

Service was great! The Sesame Chicken was very good. My Duck was WELL DONE(dry & salty) I don't have the opportunity to have duck very often so I was disappointed. Lo Mein was good but also salty. Chicken with cashews was OK. Not much rum in the drinks. Haven't been there in a while (it was better on previous visits)... More 

Helpful?
Thank dollarbill22
Wolcott, New York
1 review
1 of 5 stars Reviewed August 12, 2015

The food at Jade Palace was good at one time but both dinners tonight went in the garbage. Chicken and broccoli with mushrooms and sesame beef. The chicken was of an unrecognized texture and taste. The rice was over cooked mush. The egg rolls had been heated twice over. The sesame beef was floating in brown greasy liquid. The food... More 

Helpful?
Thank Suzanne S
Webster, New York
Level Contributor
32 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed August 3, 2015

My husband and I get takeout from the Jade Palace about once a month. We never are disappointed and try different dishes from time to time. The menu is a typical Chinese restaurant menu. Tonight we tried the seafood wo ba. The portions of shrimp, scallops and vegetables were enough for the two of us. We also had the egg... More 

Helpful?
Thank Barbara E
Rochester, New York
Level Contributor
69 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed June 30, 2015

I had read good things about this restaurant and decided to finally give it a try. I'm glad I did! I had the opportunity to take a friend to lunch and this is where we went. There was plenty of parking in the lot behind the restaurant. We were greeted as soon as we entered and were invited into the... More 

Helpful?
Thank Christopher J
Pittsford, New York
Level Contributor
10 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 27, 2015

First off, let me say I am VERY picky about my chinese food/restaurants, so my rating might be a little tougher than most would. One bonus point: Jade Palace serves Scallion Pancakes! It seems they are pretty hard to find these days so kudos to JP. And they are pretty good too...different than most as they are lighter and flakier..most... More 

Helpful?
Thank Todd R
Rochester, New York
Level Contributor
2,171 reviews
1,455 restaurant reviews
common_n_restaurant_reviews_1bd8 696 helpful votes
4 of 5 stars Reviewed March 28, 2015

I enjoyed my lunch here this week. The food came out hot and fast, and the hot & spicy shrimp was very flavorful, although not overly spicy. (I like thing REALLY spicy.) This restaurant is also very large, so reservations are not usually needed. The only problem I had with it was that it was quite cool inside at the... More 

Helpful?
Thank Larry W
Rochester, New York
Level Contributor
32 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed February 19, 2015 via mobile

I laughed out loud at some of these reviews. Bad food & service?? What!? Yes, the building is old! It is still the original Heritage House building that was decorated by the previous owners of the Jade Fountain many moons ago. It's a cross between country 1970 and Asian decor. It only adds to the charm. The wait staff &... More 

Helpful?
Thank robin_claypool
Rochester,NY
Level Contributor
61 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed January 13, 2015 via mobile

Date night with my husband. We were seated right away. Very fast friendly service! The place is dark and out dated. A lot cheaper then the royal dynasty!!! Very good food.

Helpful?
Thank littlemiss41
Rochester, New York
Level Contributor
61 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed November 12, 2014 via mobile

I hate to leave terrible reviews but this restaurant is dark, dirty & outdated. Still reaks of cigarette smoke from when people were allowed to smoke at the bar. The atmosphere makes me think of a place you would definitely encounter a cockroach.

Helpful?
Thank takeROOT-27
Canandaigua, New York
Level Contributor
141 reviews
72 restaurant reviews
common_n_restaurant_reviews_1bd8 95 helpful votes
2 of 5 stars Reviewed May 13, 2014

My wife and I have not been to the Jade Palace in several years. We arrived at 1155am for lunch and were one of two couples in the dining room. This should have been our first clue that something was wrong. The dining room was very dimly lit making it difficult to read the menu. Service was friendly and good... More 

Helpful?
Thank MCEBY

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Restaurant Details

Location and Contact Information

  • Address: 602 Rdg Rd, Webster, NY 14580-2317
  • Location: United States  >  New York (NY)  >  Finger Lakes  >  Webster
  • Phone Number: (585) 671-5400

Price and Cuisine

  • Cuisine: Chinese, Asian
Open Hours
Sunday
11:30 am - 10:00 pm
Monday
10:30 am - 10:00 pm
Tuesday
10:30 am - 10:00 pm
Wednesday
10:30 am - 10:00 pm
Thursday
10:30 am - 10:00 pm
Friday
10:30 am - 11:00 pm
Saturday
10:30 am - 11:00 pm

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Jade Palace Restaurant and other visitors
1 question
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Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?