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Jade Palace Restaurant

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602 Rdg Rd, Webster, NY 14580-2317
(585) 671-5400
Website
Today
10:30 am - 10:00 pm
Closed now
See all hours
Hours:
Sun 11:30 am - 10:00 pm
Mon - Thu 10:30 am - 10:00 pm
Fri - Sat 10:30 am - 11:00 pm
Dining options: Lunch, Reservations

TripAdvisor Reviewer Highlights

Read all 23 reviews
Visitor rating
  • 4
    Excellent
  • 8
    Very good
  • 3
    Average
  • 3
    Poor
  • 5
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3 of 5 stars
I would actually rate 3.5 if I could

First off, let me say I am VERY picky about my chinese food/restaurants, so my rating might be a little tougher than most would. One bonus point: Jade Palace serves Scallion Pancakes! It seems they are pretty hard to find these days so kudos to JP. And they are pretty good too...different than... read more

3 of 5 starsReviewed April 27, 2015
Todd R
,
Pittsford, New York
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23 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Any
English first
Rochester, New York
Level Contributor
58 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed June 30, 2015

I had read good things about this restaurant and decided to finally give it a try. I'm glad I did! I had the opportunity to take a friend to lunch and this is where we went. There was plenty of parking in the lot behind the restaurant. We were greeted as soon as we entered and were invited into the... More 

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Pittsford, New York
Level Contributor
10 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 27, 2015

First off, let me say I am VERY picky about my chinese food/restaurants, so my rating might be a little tougher than most would. One bonus point: Jade Palace serves Scallion Pancakes! It seems they are pretty hard to find these days so kudos to JP. And they are pretty good too...different than most as they are lighter and flakier..most... More 

Was this review helpful? Yes
Rochester, New York
Level Contributor
1,896 reviews
1,267 restaurant reviews
common_n_restaurant_reviews_1bd8 626 helpful votes
4 of 5 stars Reviewed March 28, 2015

I enjoyed my lunch here this week. The food came out hot and fast, and the hot & spicy shrimp was very flavorful, although not overly spicy. (I like thing REALLY spicy.) This restaurant is also very large, so reservations are not usually needed. The only problem I had with it was that it was quite cool inside at the... More 

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Rochester, New York
Level Contributor
24 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed February 19, 2015 via mobile

I laughed out loud at some of these reviews. Bad food & service?? What!? Yes, the building is old! It is still the original Heritage House building that was decorated by the previous owners of the Jade Fountain many moons ago. It's a cross between country 1970 and Asian decor. It only adds to the charm. The wait staff &... More 

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Rochester,NY
Level Contributor
45 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed January 13, 2015 via mobile

Date night with my husband. We were seated right away. Very fast friendly service! The place is dark and out dated. A lot cheaper then the royal dynasty!!! Very good food.

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Rochester, New York
Level Contributor
50 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed November 12, 2014 via mobile

I hate to leave terrible reviews but this restaurant is dark, dirty & outdated. Still reaks of cigarette smoke from when people were allowed to smoke at the bar. The atmosphere makes me think of a place you would definitely encounter a cockroach.

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Canandaigua, New York
Level Contributor
93 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 158 helpful votes
2 of 5 stars Reviewed May 13, 2014

My wife and I have not been to the Jade Palace in several years. We arrived at 1155am for lunch and were one of two couples in the dining room. This should have been our first clue that something was wrong. The dining room was very dimly lit making it difficult to read the menu. Service was friendly and good... More 

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Rochester, New York
Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 8, 2014

Jade Palace used to be good.. I used to go there when I worked in Webster, but they've slid way downhill. Met some friends for lunch yesterday and I will never return. Dining room was freezing cold, poor selection of veg dishes on lunch menu. I ordered off the dinner menu which at least had some tofu dishes, but it... More 

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Level Contributor
23 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed September 15, 2013 via mobile

You can get better Asian at a mall food court, but the worst thing about this place is the smell/atmosphere. The place reeks of old cigarette smoke, mildewed carpet with a slight oder of urine. Just really nasty.

Was this review helpful? Yes 1
Rochester, New York
Level Contributor
34 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed September 6, 2013

Atmosphere was terrible, staff was inconsiderate, cleanliness was very lacking, food was cold and lacked the expected taste. I will never return there again

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Additional Information about Jade Palace Restaurant

Address: 602 Rdg Rd, Webster, NY 14580-2317
Phone Number: (585) 671-5400
Location: United States  >  New York (NY)  >  Finger Lakes  >  Webster
Open Hours:
Sunday 11:30 am - 10:00 pm
Monday 10:30 am - 10:00 pm
Tuesday 10:30 am - 10:00 pm
Wednesday 10:30 am - 10:00 pm
Thursday 10:30 am - 10:00 pm
Friday 10:30 am - 11:00 pm
Saturday 10:30 am - 11:00 pm
Cuisine: Chinese

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Restaurant Details

Location and Contact Information

  • Address: 602 Rdg Rd, Webster, NY 14580-2317
  • Location: United States  >  New York (NY)  >  Finger Lakes  >  Webster
  • Phone Number: (585) 671-5400

Price and Cuisine

  • Cuisine: Chinese
Open Hours
Sunday
11:30 am - 10:00 pm
Monday
10:30 am - 10:00 pm
Tuesday
10:30 am - 10:00 pm
Wednesday
10:30 am - 10:00 pm
Thursday
10:30 am - 10:00 pm
Friday
10:30 am - 11:00 pm
Saturday
10:30 am - 11:00 pm

Questions & Answers

Questions? Get answers from Jade Palace Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?