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Shanghai Chinese Restaurant

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2920 W Henrietta Rd, Rochester, NY 14623-2516
585-424-4000
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Dining options: Seating, Takeout, Waitstaff

TripAdvisor Reviewer Highlights

Read all 22 reviews
Visitor rating
  • 6
    Excellent
  • 6
    Very good
  • 3
    Average
  • 3
    Poor
  • 4
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3 of 5 stars
What will be behind Door #1 this visit?

Have been eating at Shanghai (literally) since it opened its doors 30+ years' ago - we've guessed at over 100 meals & dim sum feasts. Under the Sun's ownership this was without a doubt the very best Chinese restaurant in Rochester. But how things have changed, and how the quality has whip-sawed up... read more

3 of 5 starsReviewed July 29, 2015
westlakeroad
,
Naples, Florida
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22 Reviews from our TripAdvisor Community

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Traveler type
Time of year
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Conesus, New York
Level Contributor
87 reviews
57 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed December 26, 2015

A once very good restaurant has gone the way of many restaurants that were once loved. This one added insult to injury. The food can only be described as rancid. When I dared to complain to the woman at the front desk she laughed and pretended to not to speak any english. It was horrible, we walked out!

Helpful?
Thank Miichael B
Naples, Florida
Level Contributor
220 reviews
173 restaurant reviews
common_n_restaurant_reviews_1bd8 105 helpful votes
3 of 5 stars Reviewed July 29, 2015

Have been eating at Shanghai (literally) since it opened its doors 30+ years' ago - we've guessed at over 100 meals & dim sum feasts. Under the Sun's ownership this was without a doubt the very best Chinese restaurant in Rochester. But how things have changed, and how the quality has whip-sawed up & down in the last 5-7 years.... More 

Helpful?
Thank westlakeroad
Rochester, New York
Level Contributor
162 reviews
150 restaurant reviews
common_n_restaurant_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed July 11, 2015

We went here for dinner last night and haven't been there is many years. The hot and sour soup was excellent as was the spring rolls. I had phat tai which was also very good and a huge portion. My friends had different dishes and they were just as good. Server was excellent,the place was very clean and the prices... More 

Helpful?
Thank timvf101
Brockport, New York
Level Contributor
158 reviews
113 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed June 18, 2015

I have been here a dozen times over 30 years and have never been disappointed. Today I made the risky move of ordering a Thai dish (Panang Chicken) in a Chinese restaurant and it was really good. Fresh veggies, good sized portion, just the right amount of spice.

Helpful?
Thank David N
Level Contributor
250 reviews
244 restaurant reviews
common_n_restaurant_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed September 8, 2014 via mobile

Went for early dinner. Fried noodles were stale, duck sauce inferior.fried dumpling skin too thick, chicken dish bland. Pork in garlic sauce ok. Better places out there

Helpful?
Thank kjm55
Rochester, NY
Level Contributor
11 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed January 1, 2014

I went with a friend the other night and we both enjoyed our meal. The place looked newly painted, with new tables, chairs and upholstery on the booths. I told my waiter that we would be sharing our meals and he brought us plates so that we could serve ourselves when the dinners arrived. He was very polite and friendly.... More 

Helpful?
Thank snowlake
Pittsford, New York
Level Contributor
115 reviews
51 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed April 24, 2013

We have lived in Rochester for a long time, and witnessed the ups and downs of Shanghai Restaurant. Recently, the original owner came back and the difference is immediately noticeable. Service is better, food is better. I recommend giving it another chance if you were not fully satisfied before. It has a large party room for special occassion.

Helpful?
Thank ACMMM00
Chili, New York
Level Contributor
33 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 16, 2013

I have been to the Shanghai many times and I know the decor is outdated and the waitresses are older but I have always had excellent food and service when I have been there. I go there often with my husband and we always enjoy the experience. Never rushed and have never had a bad meal. I have been there... More 

Helpful?
Thank Dawn M
Victor NY
Level Contributor
14 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed January 19, 2013

Well others have written about the usually poor service here so-- This of course isn't real Chinese food.it is just basically glop with soy sauce and sugar, But the Sat and Sun dim sum is fine...and I WOULD recommend that. It is pretty genuine although not of course what you would experience in Guangzhou. HOWEVER, it is stunning to me... More 

Helpful?
Thank Fritz M
Rochester, New York
Level Contributor
181 reviews
96 restaurant reviews
common_n_restaurant_reviews_1bd8 111 helpful votes
2 of 5 stars Reviewed December 27, 2012

Back in the day, this was our favorite restaurant. How things have changed. First the good, The food had great flavor and portions were decent. Now for the bad. Service is awful. We waited for everything. The restaurant was about 3/4 full when we arrived. Water and Tea were brought but no cups for tea. After ordering we waited about... More 

Helpful?
Thank rjfmkt

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Restaurant Details

Location and Contact Information

  • Address: 2920 W Henrietta Rd, Rochester, NY 14623-2516
  • Location: United States  >  New York (NY)  >  Finger Lakes  >  Rochester
  • Phone Number: 585-424-4000

Price and Cuisine

  • Average Prices: USD 10 - 15
  • Cuisine: Chinese, Asian

Questions & Answers

Questions? Get answers from Shanghai Chinese Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?