We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

UNO Chicago Grill

Improve this listing
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Your filters are still active.
There are no pins in your viewport. Try moving the map or changing your filters.
Get directions
8645 Clinton St, New Hartford, NY 13413
315-736-8323
Website
Add hours for UNO Chicago Grill and help diners know when to go.
+ Add hours

TripAdvisor Reviewer Highlights

Read all 12 reviews
Visitor rating
  • 2
    Excellent
  • 4
    Very good
  • 2
    Average
  • 2
    Poor
  • 2
    Terrible
Rating summary
  • Food
    1 of 5 stars
    Service
    2 of 5 stars
  • Value
    1 of 5 stars
    Atmosphere
    1 of 5 stars
Average

Food is just ok. Decent sized menu. Service has always been quite good. Not bad for a chain restaurant, some decent salads.

3 of 5 starsReviewed February 9, 2015
kristen033
,
Utica, NY
Add Photo Write a Review

12 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
New Hartford, New York
Top Contributor
106 reviews 106 reviews
67 restaurant reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed March 24, 2015

My adult son & I went for an early dinner, about 4:30 on a Tuesday. There were only about 5-6 other tables filled. Our waiter had no personality nor did he ask any questions or make any comment on my food choices when I ordered a GF choice. Most places ask a few questions when you order GF just because... More 

Was this review helpful? Yes
Utica, NY
Top Contributor
334 reviews 334 reviews
210 restaurant reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed February 9, 2015

Food is just ok. Decent sized menu. Service has always been quite good. Not bad for a chain restaurant, some decent salads.

Was this review helpful? Yes
Cranford, New Jersey
Contributor
20 reviews 20 reviews
15 restaurant reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 30, 2014

UNO is a comfortable Italian pizza restaurant, with some other nice entrees to choose from. It is one of my son and his family's regular places to go for an easy night out, and we have gone with them when we've visited several times. It is very family friendly and has good food.

Was this review helpful? Yes
Montclair, New Jersey
Top Contributor
90 reviews 90 reviews
52 restaurant reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 3, 2014 via mobile

We stopped for a quick meal and ordered a burger and steak and shrimp combo. Service was prompt and meal was tasty. Prices were reasonable. We have been to a number of Uno restaurants and found them to serve a consistent moderately priced meal. This one did not disappoint.

Was this review helpful? Yes
New Hartford, New York
Senior Contributor
40 reviews 40 reviews
17 restaurant reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 3, 2014

My wife had the spinach chicken salad and said she was in heaven. I had the shrimp scampi and it was very good.

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 restaurant reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 20, 2014

See my post from earlier where a staff member dropped the S word on several occasions. The next day I followed up with the manager who actually seemed to care, but never followed up with her promise to me. Obviously poor employees model the behavior of their managers. So many other great places in the Mohawk Valley to eat. This... More 

Was this review helpful? Yes
UnoChicagoGrill, Public Relations Manager at UNO Chicago Grill, responded to this review

Poorotis, thank you for taking the time to write your review. We're so sorry to hear that our team members still did not present a professional attitude after your conversation with the manager. Please let us help! Send us an email at Social@Unos.com with these details, so that we can further look into this and address all team members of... More 

Contributor
11 reviews 11 reviews
5 restaurant reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 17, 2014

I've visited Uno's 4 times in total in the past 4 years. The first time was with my cousin who I haven't seen in a while. I had a great time, great food & amazing service. Same with the second time when my fiance and I went on a double date. The 3rd time, I went with my husband and... More 

Was this review helpful? Yes
UnoChicagoGrill, Public Relations Manager at UNO Chicago Grill, responded to this review

Denisa D, thank you for taking the time to write your review. We're so sorry to hear that your husband's salad contained bacon and was incorrect after you mentioned to your server that it needed to be removed. Please let us make it up to you! Send us an email at Social@Unos.com with these details, including the location you visited,... More 

New Hartford, New York
Top Contributor
106 reviews 106 reviews
67 restaurant reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed April 15, 2014

Since they recently revamped the menu, they have gluten free items, grilled fish & vegetables, and other healthy choices. Of course you can still have a 2000 calorie pizza if you wish. The atmosphere is peasant, casual and the servers are nice. A good place to go with kids of any age.

Was this review helpful? Yes
UnoChicagoGrill, Public Relations Manager at UNO Chicago Grill, responded to this review

HRHmum, thank you for the great review! We're glad to hear that you enjoyed our new menu items and service. We appreciate your feedback and hope to see you again in the near future! More 

Upstate NY
Reviewer
5 reviews 5 reviews
3 restaurant reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 22, 2014

Well after hearing the S word twice we finally got out apps. Nachos were cold much like the personality of the waiter who only stopped back to give us our check. Oh and we got one more S word from the kitchen staff during our meal. Finally another waitress spoke to someone in the kitchen. Two regrets. First we even... More 

Was this review helpful? Yes
UnoChicagoGrill, Public Relations Manager at UNO Chicago Grill, responded to this review

Mark P, thank you for your review. We're sorry to hear that your meals were cold and your service was not exceptional. Please let us help! Send us an email at Social@Unos.com with these details, including the location, so that we can address this issue. We would greatly appreciate your feedback and hope that you can give us another chance... More 

Waterford, New York
2 reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 25, 2013

We went here pretty late at night, it was pretty average and expensive for what it was. Nothing spectacular but nothing horrible stood out either. Customer service was good, food was so so, price was a little high for what it was, but not ridiculous.

Was this review helpful? Yes

Travelers who viewed UNO Chicago Grill also viewed

 
New Hartford, NY
 

Been to UNO Chicago Grill? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.

Manage your listing
Improve this listing

Restaurant Details

Location and Contact Information

  • Address: 8645 Clinton St, New Hartford, NY 13413
  • Location: United States  >  New York (NY)  >  New Hartford
  • Phone Number: 315-736-8323

Questions & Answers

Questions? Get answers from UNO Chicago Grill staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?