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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Bar, American, Pub
Meals
Breakfast, Lunch, Dinner
FEATURES
Wheelchair Accessible, Takeout, Seating
Reviews (35)
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33 results
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8
11
5
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2
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Time of year
LanguageEnglish
Traveler rating
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2
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Reviewed June 4, 2023

This is an absolutely well managed property. They stay up to date with furnishings and decor. Staff is great and so is the food!! They also offer free parking and free shuttle pickup. This is vey convenient. They make travel whether for business or pleasure...near effortless. I would highly recommend this property.More

Date of visit: May 2023
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Reviewed December 28, 2022

BEWARE OF BEDBUGS! Had to stay overnight at this hotel for work. In plain view on the beds crawling on the sheets were BED BUGS. Pictures and video included. Gathered my belongings and had to go downstairs to request for another room. Switching hotels was...not an option as I arrived at 1:30am with no transportation utilizing hotel shuttle . Left @ 4am to the airport for a 5:30am flight.More

Date of visit: December 2022
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 5, 2018

Stayed here one night before a flight the next morning. The hotel itself isn't anything special - typical airport hotel. My room was clean, quiet and comfortable, though. The hotel has a decent restaurant - which is good, because there's nowhere else to eat nearby....The hotel offers free shuttle service to the airport, which is a quick 5 minutes away. Loads of free parking.More

Date of visit: November 2018
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Reviewed September 29, 2018 via mobile

My wife and I have stayed here twice before and in our opinion they are the best hotel, only a close second to a hotel we stayed at in Switzerland. Very nice front staff Kelsi and Chelsea are great. Rooms and amenities are clean, comfy...and all around excellent. Keep on doing it. Thank you!!!More

Date of visit: September 2018
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Reviewed May 29, 2018

booked 1 night to see where I would stay--got a nice hotel know for breakfast buffet; then chose same criteria (star rating, recommended %, and price) and got this Four Points; absolutely, not a 3.5 star; clean but furnishings all dated, chipped pain, worn furniture,...very small bathroom, mushy bed, very slow internet, noisy A/C unit; this is closer to a 2.5 star than a 3.5 star---used mainly as a park-and -fly hotel that is close to airport. Front desk is nice. Hotel needs a major refurbish to be considered at best a 3.0 star.More

Date of visit: May 2018
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Reviewed January 20, 2018

Meh, the beds were lumpy, the pillows were flat. The bathrooms were on the small side but I believe this is an older hotel. The staff was excellent. I just feel that this is really an average hotel that doesn't include breakfast but does have...free wifi. We were here for an event so we basically had to stay here. The block price was higher than the advertised price at the time of the stay and we couldn't negotiate for the better price or for the advertised breakfast included. I thought if I showed them that I could get the room cheaper right then, they would match the price. They did NOT and I ended up paying the higher price for two nights.More

Date of visit: January 2018
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Reviewed December 21, 2017

We love the park and ride to the airport. The room is nice and comfortable. My only complaint is that the heater/ac in the room cycles on and off all night and wakes me up. To fix it all they would have to do is...let us run the fan on continuous but we cannot control it from our room so we bring earplugs. Bed and Pillow were comfortable and the room is clean.More

Date of visit: December 2017
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Reviewed December 1, 2017

The team at the KC Airport Four Points by Sheraton are 4.0 across the board. Friendly, professional and efficient. Very nice location (2.0 miles from airport). Easy to get to/from airport, downtown KC is about 20-25 mins away. Rooms are clean, good size, and fairly...priced. Pub/restaurant has a nice menu and good prices for drinks.More

Date of visit: November 2017
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Reviewed December 13, 2016

I was here on business for two days. Loved the hotel and the location.It was convenient to the airport and also good for any Kansas City travel.

Date of visit: December 2016
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Reviewed September 9, 2016

We had an early Tuesday morning flight, so thought it best to stay near the airport. I found the deal on hotwire. The staff at the hotel was very friendly and helpful. The shuttle bus great!....they even picked us up from the rental car place...when we turned our car in. The room was clean and updated. Our only gripes were...not enough outlets (one in the bathroom next to toilet and toilet didn't have a lid...glad the hairdryer didn't fall in! and ONE by one side of the bed) and at 5am someone's alarm down the hall went off for 2 hours! I would stay here again....the price was right!!More

Date of visit: September 2016
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Reviewed August 14, 2016

Stopped here tired and hungry. Food took forever. Bar service was slow. 24 dollar ribera was well done not medium rare like ordered. The Greek wrap was soggy and tasteless.

Date of visit: September 2015
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Reviewed July 30, 2016 via mobile

This airport hotel in Kansas City is great for the price. They have a shuttle bus to take you shopping or to the airport. Food and drink is fairly priced and the quality is not bad. Parking can be tight at times. The rooms are...large and clean. Just be sure to name your own price.More

Date of visit: July 2016
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Reviewed July 7, 2016 via mobile

We booked this location using points so didn't have a lot of choices about where we were staying. The location is great if you are heading to the airport but otherwise it's not a great spot. Inside an office complex and no grounds really to...speak of. The lobby was clean and basic, same for rooms.More

Date of visit: July 2016
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Reviewed June 2, 2016

Upon my flight being delayed in Dallas I decided to go on to Kansas City (my connecting flight) spend the night there and fly from there to Boston. WHAT A MISTAKE.... While sitting in the waiting area I called the 1-800 number to make a...reservation. I explained my plight to the young lady on the phone(I am stranded in Dallas, will be flying there and need a room) she booked the room after a few standard questions, then the less to be desired started from there. I asked her to have the shuttle driver pick us up from the Airport " I can't do that you have to call the Hotel directly. There is a phone in the Lobby of the Airport that you can make that call." "I asked since my plane is about to leave can you make that call for me?" "No I cannot, you have to call the hotel yourself" After me asking her if she was there couldn't she just call, she stated she was in Massachusetts and I would have to make the call from the Airport. When I arrived at the Airport I called the Hotel and requested the shuttle service, I was told ma'am I will connect you with the shuttle driver and he can tell you how long it will be before he comes back to the Airport. I was then connected to the driver and inquired how long will it be before he could pick us up at the airport. He responded 5 to six minutes. I asked him if there was a designated spot for pick up and the he told me " Just walk across the street from the terminal and stand there, until I come." He drives up, speaks and not one word of thank you or any conversation. Pulls up to the Hotel opens the van door and lets us out. "No Thank you for staying with us" or anything.. We walk inside to registration, I tell the clerk what my name is and that I have a room reserved. The clerk registers us and gives us the key...I have to ask " Where is this room located" before being told. "Still no thank you for staying with us." The hotel itself is mediocre but, the lack of customer service shown is very disappointing. In my opinion everyone at this location should have customer service training and part of that training should be to welcome their guest and let them know that they appreciate them staying so they (The staff) can continue employment.More

Date of visit: May 2016
Helpful?1  
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Reviewed May 17, 2016

This hotel is conveniently located to the airport and is nicely appointed, with all of the amenities that you could need . The rooms are well equipped and the common areas are, also. The staff is excellent and will take care of all of your...needs.More

Date of visit: May 2016
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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FOUR POINTS BY SHERATON KANSAS CITY AIRPORT - Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about Four Points by Sheraton Kansas City Airport

Yes, Four Points by Sheraton Kansas City Airport offers takeout services.

Four Points by Sheraton Kansas City Airport is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3