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Frankie and Benny's

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Sprucefield Retail Park | 151 Hilsborough Road, Lisburn BT27 5UJ, Northern Ireland
+44 28 9267 1435
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Today
9:00 am - 11:00 pm
Open now
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Hours:
Sun 9:00 am - 10:30 pm
Mon - Sat 9:00 am - 11:00 pm
Dining options: Breakfast, Dinner, Late Night, Lunch, Reservations

TripAdvisor Reviewer Highlights

Read all 296 reviews
Visitor rating
  • 51
    Excellent
  • 52
    Very good
  • 56
    Average
  • 58
    Poor
  • 79
    Terrible
Rating summary
  • Food
    2.5 of 5 stars
    Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
    Atmosphere
    3 of 5 stars
great packaging... little substance

Have been here 3 times... mostly with my sister/her family and left feeling cheated each time... the décor/music/merchandising is top notch.. and the service is quick and efficient... but the actual food is only "ok"

3 of 5 starsReviewed August 25, 2015
DARRENFANNING
,
Lisburn, United Kingdom
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296 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Dungannon NI
Level Contributor
17 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed August 31, 2015 NEW

Spent over 2 hours here for what we hoped to be a quick family lunch with five hungry little people. Waiter to be fair did apologise as he didn't realise out table was on his patch and he was a lovely man. Long wait for order to be made, long wait for food to come, other waiting staff looking through... More 

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Newry, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 28, 2015 NEW

starter was fine, main was terrible, ordered chicken with bacon, corn on the cob, fries and onion rings. the chicken was really dry, the bacon was more fat than bacon, and I got no onion rings. when I asked about the onion rings I was given 2 dried out onion rings on a plate (attached pic). very disappointing visit, would... More 

Was this review helpful? Yes 2
Larne, United Kingdom
Level Contributor
23 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 27, 2015 NEW

We had a group of eight at lunch, the food was really good, but the service was very slow for a lunchtime & we were in a bit of a hurry. Staff pleasant & toilets clean although the carpark a bit tight. Would go back though if have more time.

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Lisburn, United Kingdom
Level Contributor
58 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed August 25, 2015

Have been here 3 times... mostly with my sister/her family and left feeling cheated each time... the décor/music/merchandising is top notch.. and the service is quick and efficient... but the actual food is only "ok"

Was this review helpful? Yes
Lisburn, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 25, 2015

Very quickly attended to, to the point where my husband was still locking the car and the waitress wanting to take my drink order and wanted me to order garlic bread while I was just in the middle of sitting down! We ordered and it came very quickly. My burger was tepid, the fries were a bit warmer, the onion... More 

Was this review helpful? Yes 1
Belfast
Level Contributor
34 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed August 25, 2015

Went for lunch on a Sunday, seated and given menus. Not given time to choose meals before no less than 3 different servers appeared asking for orders...we weren't ready then but when we were ready, it took 15 minutes before anyone came to take the order! The food was dreadful: even the children wouldn't eat their "kids meal"...mashed potatoes were... More 

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Limerick
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 19, 2015

We visited on vacation from limerick while visiting family, the moment we walked in the door we where greeted by a very friendly man and where immediately shown to a table, within ten minutes we had ordered and thirty minutes later delicious food was served..........the menu was great but could of had one or two more items, the decor was... More 

Was this review helpful? Yes 1
Level Contributor
59 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed August 18, 2015

Never had been to a frankie and Bennys until the weekend , loved it , from our arrival to our dessert our trip was efficient and quiet pleasant , we where shown a booth by the front of house and where told our server was Jeff , Jeff was indeed was on the ball , he had suggested dough balls... More 

Was this review helpful? Yes 1
Level Contributor
11 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed August 14, 2015

I've visited a lot of Frankie and Benny's, mainly in England, but this was the worst by far. The food was good; the usual standard I'd expect from the chain. However, the floor under the table was dirty when we got there. Our party (which contained 4 small children) took a little time to get to the table and the... More 

Was this review helpful? Yes 1
Castlewellan, United Kingdom
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed August 13, 2015

Ok food typical of these American styled restaurant's..Good seating and plenty of room..although the staff leave a lot to be desired

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Restaurant Details

Location and Contact Information

  • Address: Sprucefield Retail Park | 151 Hilsborough Road, Lisburn BT27 5UJ, Northern Ireland
  • Location: Europe  >  United Kingdom (UK)  >  Northern Ireland  >  County Antrim  >  Lisburn
  • Phone Number: +44 28 9267 1435

Price and Cuisine

  • Average Prices: USD 8 - 31
  • Cuisine: International
Open Hours
Sunday
9:00 am - 10:30 pm
Monday
9:00 am - 11:00 pm
Tuesday
9:00 am - 11:00 pm
Wednesday
9:00 am - 11:00 pm
Thursday
9:00 am - 11:00 pm
Friday
9:00 am - 11:00 pm
Saturday
9:00 am - 11:00 pm

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Frankie and Benny's and other visitors
2 questions
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Questions? Get answers from Frankie and Benny's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?