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On the Border

Mexican
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3195 28th St SE, Ste R101, Kentwood, MI 49512
616-466-7810
Website
Today
12:00 pm - 8:30 pm
Closed now
See all hours
Hours:
Sun 12:00 pm - 8:30 pm
Mon - Fri 4:00 pm - 9:45 pm
Sat 12:00 pm - 9:45 pm

TripAdvisor Reviewer Highlights

Read all 9 reviews
Visitor rating
  • 4
    Excellent
  • 3
    Very good
  • 0
    Average
  • 0
    Poor
  • 2
    Terrible
Consistently Good Tex-Mex at a Chain

We have eaten at the Woodland OTB for years and, outside of a problem of heated sides (which was a problem chain-wide, now corrected), we have never had a problem. We go as 2, 4, or 6 people and we are all happy. this particular time there were just 2, but everything was excellent. Service is... read more

4 of 5 starsReviewed January 27, 2015
Russ H
,
Grand Rapids, Michigan
credit card Amex Card Member Review
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9 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Farmington Hills, Michigan
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed April 28, 2015 NEW

They don't take reservations. After my daughter graduated from Grand Valley State, I called for a table for 8. I was told that it would be 1 1/2 hour wait (7:20 p.m.) We killed time, and actually arrived at 7:30, although 1 in our party was there at 7:20. The man knew my last name but the restaurant asked also... More 

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
6 restaurant reviews
5 of 5 stars Reviewed April 4, 2015

I have been all over Michigan with my fiancé because he's a traveling bartender and these Margarita's change my outlook on tequila. The service is always prompt although you may wait to snag a table because this particular location is very popular. Recommend and am a new regular.

Was this review helpful? Yes
Troy, Michigan
Reviewer
3 reviews 3 reviews
3 restaurant reviews
1 of 5 stars Reviewed February 18, 2015

Food was not that good....tasted like a sit down restaurant serving fast food type entrees. Nacho chips were broken taco shells. Waiter bringing them around ignored us. Took forever...slow service. Freezing cold temp inside. Nobody at our table could take their coats off while we were there. We had a party of about 12. Everyone expressed how cold we were.... More 

Was this review helpful? Yes
SocialOTB, Manager at On the Border, responded to this review

Thank you for your review. We are disappointed to hear about your recent negative visit. It is always our goal to provide great food and friendly, prompt service and we apologize that this is not what you and your party experienced. We would like to get more information about your visit and how we can make things right with you.... More 

Grand Rapids, Michigan
Top Contributor
134 reviews 134 reviews
105 restaurant reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed January 27, 2015 credit card Amex Card Member Review

We have eaten at the Woodland OTB for years and, outside of a problem of heated sides (which was a problem chain-wide, now corrected), we have never had a problem. We go as 2, 4, or 6 people and we are all happy. this particular time there were just 2, but everything was excellent. Service is always friendly and competent.... More 

Was this review helpful? Yes
Michigan
Top Contributor
75 reviews 75 reviews
66 restaurant reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 3, 2015

Busy Friday night- our wait was 45 mins but it's Friday at 6, right? Once we got seated, we were right by the door. It was very cold since the door kept opening. Despite all of the other things, once the chips, salsa, and dos Equis beer was served, all was good. Our food was great and our server was... More 

Was this review helpful? Yes
Dallas, Texas
Senior Contributor
25 reviews 25 reviews
13 restaurant reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 22, 2014

I'm a fan of this tex-mex chain. This OTB was exceptionally nice. The interior was unlike others I've been to. It was very comfortable and the service was great. The menu...standard OTB.

Was this review helpful? Yes
Sydney, New South Wales, Australia
Senior Contributor
32 reviews 32 reviews
9 restaurant reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 13, 2014

Me and my friends ate here for brunch! Food was Amazing and value for money! Loved this Place! Makes your mouth water, nice atmosphere and staff is always making sure you not sitting and waiting at the table for meals! Loved it Loved it Loved it

Was this review helpful? Yes
SocialOTB, Manager at On the Border, responded to this review

Mimi, thank you for your kind review. We are thrilled that you and your friends enjoyed our brunch and a friendly atmosphere. And thank you for the compliments about our service, too. We appreciate you and we look forward to serving you again soon! More 

Grand Rapids, Michigan
Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed April 14, 2013

We ordered an appetizer sampler to go and got back to our room and found a long piece of dark hair in our food. I am so disgusted and will never go back. They only wanted to give us coupons for some free qaso. Guess what that will never happen EVER!!!!! so Disgusted

Was this review helpful? Yes
Hong Kong, China
Senior Contributor
41 reviews 41 reviews
17 restaurant reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 17, 2013

Generous servings of salsa and fresh chips. Love the guacamole dip. The fajitas and cantina sandwiches were delicious too. The manager from Chicao is very warm and welcoming. He would canvass with his guest and make sure that everything was alright.

Was this review helpful? Yes

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Restaurant Details

Location and Contact Information

  • Address: 3195 28th St SE, Ste R101, Kentwood, MI 49512
  • Location: United States  >  Michigan (MI)  >  Kent County  >  Kentwood
  • Phone Number: 616-466-7810

Price and Cuisine

  • Cuisine: Mexican
Open Hours
Sunday
12:00 pm - 8:30 pm
Monday
4:00 pm - 9:45 pm
Tuesday
4:00 pm - 9:45 pm
Wednesday
4:00 pm - 9:45 pm
Thursday
4:00 pm - 9:45 pm
Friday
4:00 pm - 9:45 pm
Saturday
12:00 pm - 9:45 pm

Questions & Answers

Questions? Get answers from On the Border staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?