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Carrabba's Italian Grill

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955 Riverdale St, West Springfield, MA 01089-4656
413-733-3952
Website
Today
11:00 am - 9:00 pm
Closed now
See all hours
Hours:
Sun 11:00 am - 9:00 pm
Mon - Thu 4:00 pm - 10:00 pm
Fri 4:00 pm - 11:00 pm
Sat 11:00 am - 11:00 pm
Dining options: Dinner

TripAdvisor Reviewer Highlights

Read all 64 reviews
Visitor rating
  • 22
    Excellent
  • 21
    Very good
  • 12
    Average
  • 5
    Poor
  • 4
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
Back to great food and wine.

We had stopped going to Carrabba's about three years ago, the food was terrible. We went three times in three weeks and each time there were problems with the food. My brother in law invited us out two weeks ago and we went because he said they have improved. To our surprise the food, the wine... read more

4 of 5 starsReviewed February 21, 2015
cazsterlu
,
Easthampton, Massachusetts
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64 Reviews from our TripAdvisor Community

Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Boston, MA
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 20, 2015 NEW

My husband and I had our first visit to Carrabba's and we were delightfully surprised with excellent service and delicious dinners. The prices were very good, we will return.

Was this review helpful? Yes
chicopee, MA
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 19, 2015 NEW

The food is average, the portions have gotten considerably smaller in recent years. The service however, is above average and friendly.

Was this review helpful? Yes
Granby, Massachusetts, United States
2 reviews
5 of 5 stars Reviewed March 13, 2015

Wonderful dining experience at Carrabba's Waitress Melina was terrific and answered all our questions about the new menu.

Was this review helpful? Yes
South Hadley, Massachusetts
Senior Contributor
26 reviews 26 reviews
12 restaurant reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 24, 2015

We went to Carrabba's last weekend when our favorite place had a wait time and I am truly glad we did. We had excellent service and advice from our server Justin, and though he wasn't keen on sharing his favorites (and rightfully so) he did a great job at guiding us in our choices. We had a pitcher of excellent... More 

Was this review helpful? Yes
Easthampton, Massachusetts
Senior Contributor
27 reviews 27 reviews
18 restaurant reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 21, 2015

We had stopped going to Carrabba's about three years ago, the food was terrible. We went three times in three weeks and each time there were problems with the food. My brother in law invited us out two weeks ago and we went because he said they have improved. To our surprise the food, the wine and the service were... More 

Was this review helpful? Yes
Woodland Center, Maine, United States
Senior Contributor
25 reviews 25 reviews
16 restaurant reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 18, 2015

We ate at this restaurant while traveling through West Springfield, MA. When you walked through the door the smells of the food swept you up. YUM> Our waitress was a delightful young lady and tried to please in every way possible. And when it came time to order dessert she told us she would suggest only getting one. As the... More 

Was this review helpful? Yes
Roscoe, Illinois
Senior Contributor
33 reviews 33 reviews
23 restaurant reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 27, 2014

For a chain restaurant I was really surprised at my experience. The menu contains a number of choices and our server told us that the pasta and sauces were made on site. The wine list was fairly decent and had some good choices. Our server was excellent and really made for a great dining experience!

Was this review helpful? Yes
West Springfield, Massachusetts, United States
Reviewer
3 reviews 3 reviews
3 restaurant reviews
2 of 5 stars Reviewed October 26, 2014

I was there with two friends to help the daughter of one of my friends celebrate her 13th birthday. After waiting two years to finally try this much talked about restaurant, I was really disappointed. The waiting area was cramped, as well as the diningroom (which was also very dark...could barely read the menu which had way too many choices... More 

Was this review helpful? Yes
Smithfield, Rhode Island
Top Contributor
65 reviews 65 reviews
54 restaurant reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 29, 2014

I was staying in the area for the Big E recently, and my friend and I had picked out a couple of restaurants as options near our hotel. We went to the Italian one we had in mind and it looked a bit sketchy - terrible parking, rundown building, odd neighborhood, etc. (though great reviews on here, so we may... More 

Was this review helpful? Yes
Springfield, Massachusetts
Reviewer
5 reviews 5 reviews
3 restaurant reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 22, 2014

There were two close versions of chicken parmesan and lasagna, and a smaller chicken parmesan and Baked ravioli parmesan. I ordered the full sized one with the lasagna. It came to the table just after we were served our appetizer, which was tasty but we weren't done with it yet. at first glance I thought my chicken was small, since... More 

Was this review helpful? Yes

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Restaurant Details

Location and Contact Information

  • Address: 955 Riverdale St, West Springfield, MA 01089-4656
  • Location: United States  >  Massachusetts (MA)  >  West Springfield
  • Phone Number: 413-733-3952

Price and Cuisine

  • Cuisine: Italian
Open Hours
Sunday
11:00 am - 9:00 pm
Monday
4:00 pm - 10:00 pm
Tuesday
4:00 pm - 10:00 pm
Wednesday
4:00 pm - 10:00 pm
Thursday
4:00 pm - 10:00 pm
Friday
4:00 pm - 11:00 pm
Saturday
11:00 am - 11:00 pm

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Carrabba's Italian Grill and other visitors
1 question
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Questions? Get answers from Carrabba's Italian Grill staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?