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Chili's Grill & Bar

1175 Riverdale St, West Springfield, MA 01089
413-746-8827
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Menu
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Price range: $0 - $12
Cuisines: American, Southwestern, Barbecue, Mexican
Good for: Families with children, Bar scene, Large groups
Dining options: Late Night
Restaurant details
Good for: Families with children, Bar scene, Large groups
Dining options: Late Night
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14 reviews from our community

57% Recommend
    2
    6
    2
    1
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Southampton, Massachusetts
Senior Reviewer
10 reviews 10 reviews
9 restaurant reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 22, 2014

Let me preface this by saying this is not my first time here. Previous experiences have not been good, this was the worst. It was a busy night, so some slowness was to be expected. Our waitress was not friendly at all. We sat down and within 30 seconds she asked us to order. We started with drinks and an... More

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Senior Reviewer
9 reviews 9 reviews
7 restaurant reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 27, 2014

Jeff is the kind of bartender that every restaurant should have behind its bar. Welcoming, warm, informative, sincere, friendly, efficient, and accurate. His partner behind the bar this evening needs to find a way to provide some customer service without a robotic attitude. I don't like to feel as if I am bothering the bartender. But, Jeff compensated beyond what... More

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1 review
1 of 5 stars Reviewed September 2, 2013 via mobile

Waited and waited. Finally got 2 sodas.....but no straws. Food came out 25 minutes later-cold. Sent it back. Waited. My Girlfriend ate and was done when my food came back. I ate only 1/2 bc she was sick of.....waiting. OH-and since I had used my one napkin during my soup, I used the one SHE had used during HER meal... More

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Lake George, New York
Top Contributor
114 reviews 114 reviews
102 restaurant reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 27, 2013

Have lunch here on every trip to car dealer. Good friendly service,generous portions and free refills on soda. Always great soups and burgers as well as special salads.

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New Hartford, Connecticut
Top Contributor
78 reviews 78 reviews
58 restaurant reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 22, 2013

took our 2 grandchildren there for lunch. It was after the noon rush hour and it looks like they just wipe the tables onto the floor during lunch- the floor was dirty dirty. The children get there meal, a side and a drink at a good price. I had a bacon cheeseburger which was very good at a reasonable price.... More

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Agawam, Massachusetts
Senior Contributor
25 reviews 25 reviews
15 restaurant reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 18, 2013

Chili's is a great place to bring a date or to bring the family. You can sit at a booth or sit at the bar. There is a variety of foods to choose from on the menu. My favorite is Crispy Chicken Crispers. They are the best chicken fingers I have ever eaten! They offer steak and seafood and hamburgers... More

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Southwick, Massachusetts
Senior Contributor
36 reviews 36 reviews
21 restaurant reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 23, 2013

I would neither rave about this visit nor trash it but it was just "ok". The place was busy so they must be doing something right BUT the staff seems overwhelmed at times and the food/drinks come very quickly...almost too quickly as we were only about half way through our appetizer and the main meal arrived. I got the feeling... More

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Western Mass
Top Contributor
78 reviews 78 reviews
49 restaurant reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed January 21, 2013

Flawless trip to my local Chili's. Good, affordable, and tasty lunch selections; pretty decent service. You know this isn't gourmet food, but it is well prepared and tasty. I have never had any service issues at this location. Good location to consider for a quick, lively meal.

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Springfield, Massachusetts
Senior Reviewer
6 reviews 6 reviews
6 restaurant reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 6, 2012

Don't got to this Chili's-for you own good. Employees are trashy, rude and agressive. Probably a manager hired them with his "other head" and they get paid to sit around a disrespect customers. Sad. I'm sure plenty of normal college students would love to work at Chili's especially in this economy.

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MA
Senior Reviewer
6 reviews 6 reviews
3 restaurant reviews
2 of 5 stars Reviewed November 1, 2012

We called ahead for seating and didn't have to wait too long once we arrived. So far so good. Our waitress introduced herself along with someone else who was going to "help" her (the helper was possibly a trainee, not sure though). The menus that we handed to us were sticky, not a good sign. Our drink orders came pretty... More

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