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321 Arsenal St Ste 3, Watertown, MA 02472-5711
(617) 923-2918
Today
6:00 am - 9:00 pm
Closed now
See all hours
Hours:
Sun - Thu 6:00 am - 9:00 pm
Fri - Sat 7:00 am - 8:00 pm
Dining options: Lunch

TripAdvisor Reviewer Highlights

Read all 20 reviews
Visitor rating
  • 2
    Excellent
  • 8
    Very good
  • 7
    Average
  • 1
    Poor
  • 2
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    3 of 5 stars
lousy service

we got in line, then a manager told us to go to a different register, where the woman could not answer basic questions about the menu or punch in our order correctly. After 5 minutes of trying we went back to the other line, where at least the man was helpful. The wait was long, and while we were... read more

3 of 5 starsReviewed November 8, 2014
Jbn72
,
Milton, Massachusetts
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20 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Any
English first
Boston, Massachusetts
Level Contributor
35 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed April 3, 2015

I went to Panera Bread on Arsenal Street in Watertown to buy 5 lunches and get pastries for 20 people. There was no body in front of me and I stood at the register waiting to be served. At 6 feet tall it was obvious I was there. There were 4 staff behind the counter, all busying themselves, 2 of... More 

Was this review helpful? Yes
Watertown, Massachusetts
Level Contributor
19 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed March 20, 2015

I generally love Panera, but the staff here is awful and the service is slow and rude. They somehow manage to make the food taste worse than any other location. Really wish this place was more like other Panera's, because it's very close to my house.

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Milton, Massachusetts
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 8, 2014

we got in line, then a manager told us to go to a different register, where the woman could not answer basic questions about the menu or punch in our order correctly. After 5 minutes of trying we went back to the other line, where at least the man was helpful. The wait was long, and while we were waiting... More 

Was this review helpful? Yes
Boston, Massachusetts
Level Contributor
302 reviews
188 restaurant reviews
common_n_restaurant_reviews_1bd8 88 helpful votes
2 of 5 stars Reviewed September 18, 2014

Standard Panera menu, options, etc... Service at this panera needs a major overhaul. When I last went the person taking my order said only one word: Here? Also - they need to do a major cleaning, it's quite dirty throughout the seating area. I hope someone reads this that works there so they can train the staff better to serve... More 

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Mumbai (Bombay), India
Level Contributor
93 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 139 helpful votes
4 of 5 stars Reviewed May 15, 2014

Nice place to have your lunch. Like all Panera Bread outlets it is a self-service restaurant with decent menu. Soup, sandwiches and chips make up a standard lunch offering (especially for people like me who are vegetarian). Service was fast and staff was also very friendly.

Was this review helpful? Yes 1
Boulder, Colorado
Level Contributor
6 reviews
3 restaurant reviews
3 of 5 stars Reviewed April 15, 2014

nice lunch. predictable. busy at lunch time, but you can sit down and enjoy. I like the French onion soup and salad.

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Boston, Massachusetts
Level Contributor
314 reviews
245 restaurant reviews
common_n_restaurant_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed December 21, 2013

Great location, in the Arsenal in Watertown. Ample parking, and free! Service is quick and friendly. Very affordable. Quality food. I have two personal favorites; one is the half sandwich with a salad (greek salad to be exact) and the other favorite is the broccoli cheddar soup in a bread bowl! You can eat the bowl!!! YUM!

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Marion, MA
Level Contributor
82 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed November 23, 2013

Fine for a quick lunch or dinner. We enjoy their soups. Not a fine dining experience, but food is consistent and same from store to store.

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Boston, Massachusetts
Level Contributor
195 reviews
115 restaurant reviews
common_n_restaurant_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed October 18, 2013

Very good for lunch, nice variety of salads and sandwiches, excellent bread. Free WIFI. Coffee is also good. Sometimes the lines can be long, but usually move quickly. Very dependable for good quality at a reasonable price, consistent across the chain

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Easton, Massachusetts
Level Contributor
96 reviews
71 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed May 9, 2013

Panera is one the few chains that gets it right. The quality of all of their food from bread to meals is very good to excellent and there is a very good selection of delicious and interesting bread, bagels, pastries, soups, salads, sandwiches and now pasta. A great place for a quick lunch, cup of coffee or informal dinner and... More 

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Additional Information about Panera Bread

Address: 321 Arsenal St Ste 3, Watertown, MA 02472-5711
Phone Number: (617) 923-2918
Location: United States  >  Massachusetts (MA)  >  Watertown
Open Hours:
Sunday 6:00 am - 9:00 pm
Monday 6:00 am - 9:00 pm
Tuesday 6:00 am - 9:00 pm
Wednesday 6:00 am - 9:00 pm
Thursday 6:00 am - 9:00 pm
Friday 7:00 am - 8:00 pm
Saturday 7:00 am - 8:00 pm
Average Prices: USD 20
Cuisine: Bakeries, Delicatessen

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Restaurant Details

Location and Contact Information

  • Address: 321 Arsenal St Ste 3, Watertown, MA 02472-5711
  • Location: United States  >  Massachusetts (MA)  >  Watertown
  • Phone Number: (617) 923-2918

Price and Cuisine

  • Average Prices: USD 20
  • Cuisine: Bakeries, Delicatessen
Open Hours
Sunday
6:00 am - 9:00 pm
Monday
6:00 am - 9:00 pm
Tuesday
6:00 am - 9:00 pm
Wednesday
6:00 am - 9:00 pm
Thursday
6:00 am - 9:00 pm
Friday
7:00 am - 8:00 pm
Saturday
7:00 am - 8:00 pm

Questions & Answers

Questions? Get answers from Panera Bread staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?