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321 Arsenal St Ste 3, Watertown, MA 02472-5711
(617) 923-2918
Today
6:00 am - 9:00 pm
Closed now
See all hours
Hours:
Sun - Thu 6:00 am - 9:00 pm
Fri - Sat 7:00 am - 8:00 pm

TripAdvisor Reviewer Highlights

Read all 18 reviews
Visitor rating
  • 2
    Excellent
  • 8
    Very good
  • 7
    Average
  • 1
    Poor
  • 0
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3 of 5 stars
Most recent review
lousy service

we got in line, then a manager told us to go to a different register, where the woman could not answer basic questions about the menu or punch in our order correctly. After 5 minutes of trying we went back to the other line, where at least the man was helpful. The wait was long, and while we were... read more

3 of 5 starsReviewed November 8, 2014
Jbn72
,
Milton, Massachusetts
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18 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Milton, Massachusetts
Reviewer
5 reviews 5 reviews
4 restaurant reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 8, 2014

we got in line, then a manager told us to go to a different register, where the woman could not answer basic questions about the menu or punch in our order correctly. After 5 minutes of trying we went back to the other line, where at least the man was helpful. The wait was long, and while we were waiting... More 

Was this review helpful? Yes
Boston, MA
Top Contributor
266 reviews 266 reviews
159 restaurant reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed September 18, 2014

Standard Panera menu, options, etc... Service at this panera needs a major overhaul. When I last went the person taking my order said only one word: Here? Also - they need to do a major cleaning, it's quite dirty throughout the seating area. I hope someone reads this that works there so they can train the staff better to serve... More 

Was this review helpful? Yes
Mumbai (Bombay), India
Top Contributor
77 reviews 77 reviews
27 restaurant reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed May 15, 2014

Nice place to have your lunch. Like all Panera Bread outlets it is a self-service restaurant with decent menu. Soup, sandwiches and chips make up a standard lunch offering (especially for people like me who are vegetarian). Service was fast and staff was also very friendly.

Was this review helpful? Yes
Newton, Massachusetts
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed April 15, 2014

nice lunch. predictable. busy at lunch time, but you can sit down and enjoy. I like the French onion soup and salad.

Was this review helpful? Yes
Boston, Massachusetts
Top Contributor
313 reviews 313 reviews
245 restaurant reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed December 21, 2013

Great location, in the Arsenal in Watertown. Ample parking, and free! Service is quick and friendly. Very affordable. Quality food. I have two personal favorites; one is the half sandwich with a salad (greek salad to be exact) and the other favorite is the broccoli cheddar soup in a bread bowl! You can eat the bowl!!! YUM!

Was this review helpful? Yes
Marion, MA
Top Contributor
67 reviews 67 reviews
31 restaurant reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 23, 2013

Fine for a quick lunch or dinner. We enjoy their soups. Not a fine dining experience, but food is consistent and same from store to store.

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Boston, Massachusetts
Top Contributor
186 reviews 186 reviews
108 restaurant reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed October 18, 2013

Very good for lunch, nice variety of salads and sandwiches, excellent bread. Free WIFI. Coffee is also good. Sometimes the lines can be long, but usually move quickly. Very dependable for good quality at a reasonable price, consistent across the chain

Was this review helpful? Yes
Easton, Massachusetts
Top Contributor
93 reviews 93 reviews
68 restaurant reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 9, 2013

Panera is one the few chains that gets it right. The quality of all of their food from bread to meals is very good to excellent and there is a very good selection of delicious and interesting bread, bagels, pastries, soups, salads, sandwiches and now pasta. A great place for a quick lunch, cup of coffee or informal dinner and... More 

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Myrtle Beach
Senior Contributor
29 reviews 29 reviews
24 restaurant reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 3, 2013

Being Canadians, we had noticed that there was a Tim Hortons in Watertown. We guessed it would be on Arsenal St. We went East, but gave up (it is there further into town). We turned around and checked teh West side of I-95. Still no Timmies, but when we turned, we went into shopping mall on the South West side... More 

Was this review helpful? Yes
Watertown, Massachusetts
Top Contributor
137 reviews 137 reviews
113 restaurant reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed March 9, 2013 via mobile

This is good but when you see the stars you cannot really compare it to a full blown restaurant with the same rating. Good breads soups sandwiches.

Was this review helpful? Yes

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Restaurant Details

Location and Contact Information

  • Address: 321 Arsenal St Ste 3, Watertown, MA 02472-5711
  • Location: United States  >  Massachusetts (MA)  >  Watertown
  • Phone Number: (617) 923-2918

Price and Cuisine

  • Average Prices: USD 1 - 20
  • Cuisine: Bakery, Delicatessen
Open Hours
Sunday
6:00 am - 9:00 pm
Monday
6:00 am - 9:00 pm
Tuesday
6:00 am - 9:00 pm
Wednesday
6:00 am - 9:00 pm
Thursday
6:00 am - 9:00 pm
Friday
7:00 am - 8:00 pm
Saturday
7:00 am - 8:00 pm

Questions & Answers

Questions? Get answers from Panera Bread staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?