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489 Newton St, South Hadley, MA 01075-2017
413-538-8010
Website
Today
7:00 am - 11:00 pm
Open now
See all hours
Hours:
Sun - Sat 7:00 am - 11:00 pm

TripAdvisor Reviewer Highlights

Read all 15 reviews
Visitor rating
  • 3
    Excellent
  • 2
    Very good
  • 5
    Average
  • 3
    Poor
  • 2
    Terrible
Rating summary
  • Food
    3 of 5 stars
    Service
    3 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    3.5 of 5 stars
Has improved considerably

If I had been asked to rate this place a year or so ago it would be a 1. I tried to avoid it for a while but on my last visit I was pleased to see the food service and cleanliness was greatly improved. I am not sure if the managment has changed or the corporate managment has just... read more

3 of 5 starsReviewed March 15, 2014
Jon D
,
South Hadley, Massachusetts
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15 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Holyoke, Massachusetts
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 4, 2015

The two waitresses had very long hair and were handling and playing with it in the restaurant one kept redoing her bun and the other was sitting at a back table running her hands through her hair. This is unacceptable where food is being served.

Was this review helpful? Yes 1
Chicopee,Ma.
Top Contributor
186 reviews 186 reviews
103 restaurant reviews
103 helpful votes 103 helpful votes
1 of 5 stars Reviewed January 5, 2015 via mobile

I'll start by saying I usually like going to Friendly's, I believe in their restaurants, but this one was either having a really bad day, or something is really really wrong. When we arrived, it was weird, we were facing the patrons and they were looking at us like, please run for your lives, couldn't figure out what was going... More 

Was this review helpful? Yes
South Hadley, Massachusetts
Senior Reviewer
6 reviews 6 reviews
5 restaurant reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 15, 2014

If I had been asked to rate this place a year or so ago it would be a 1. I tried to avoid it for a while but on my last visit I was pleased to see the food service and cleanliness was greatly improved. I am not sure if the managment has changed or the corporate managment has just... More 

Was this review helpful? Yes
Springfield, Massachusetts
Top Contributor
83 reviews 83 reviews
45 restaurant reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed March 4, 2014

We were celebrating the birthday of our 9 nine year old friend. She insisted we go to this Friendlys. I was pleasantly surprised at the atmosphere. Katie was given a kids' menu and coloring page with crayons. We had a lot of fun playing the games and looking for the words in the wordsearch. Katie ordered the kids mac and... More 

Was this review helpful? Yes
Northampton, Massachusetts
Top Contributor
145 reviews 145 reviews
82 restaurant reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed December 2, 2012

For no other reason than we don't have a better place to replace it with. The food isn't all that great, but it isn't all that bad. It tastes like the way food used to be made. Take that any way you want it, but once it's gone... it's gone for good. I'm an oldster. Places were like Friendly's all... More 

Was this review helpful? Yes 1
jsparrow2010
Reviewer
4 reviews 4 reviews
3 restaurant reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 5, 2012

While some of the staff could be a little friendlier, service always comes with a smile and they make sure to check in with you to see if everything's satisfactory. The restaurant itself is small for a friendly's but it has a homey feel and everyone seems to know everybody else. The food is always delicious and if somethings wrong... More 

Was this review helpful? Yes
Troy, NY
Top Contributor
66 reviews 66 reviews
48 restaurant reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed October 25, 2012

Sunday morning regulars, friendly staff, you always know what you're getting....it's Friendly's after all.

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Katy, Texas
Senior Contributor
30 reviews 30 reviews
23 restaurant reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 13, 2012

Friendly's has a wide variety of food - Try the soup in the bread bowl. It was tasty and warmed us up during a snowy day visit. We splurged and added milkshakes for dessert. Very rich. A Brownie Girl Scout Troop was selling cookies at a cookie booth outside the restaurant that day so we got double dessert. Glad to... More 

Was this review helpful? Yes
Springfield, Massachusetts
Senior Contributor
30 reviews 30 reviews
27 restaurant reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed August 5, 2012

We have been eating here for over a decade, the moderation and changes are too numerous to list. We have eaten Breakfast, lunch and dinner, The food has varied as well as service, too many face changes monthly ,indicate poor screening and some are barely 18 with no training. Friendly's was once a force to be reconed with, a large... More 

Was this review helpful? Yes
Siesta Key, Florida
Top Contributor
150 reviews 150 reviews
113 restaurant reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed July 9, 2012

Service is great in the morning, but not so much in the evening. Doesn't open until 8:00am, so an early breakfast is out of the question.

Was this review helpful? Yes

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Restaurant Details

Location and Contact Information

  • Address: 489 Newton St, South Hadley, MA 01075-2017
  • Location: United States  >  Massachusetts (MA)  >  Hampshire County  >  South Hadley
  • Phone Number: 413-538-8010
Open Hours
Sunday
7:00 am - 11:00 pm
Monday
7:00 am - 11:00 pm
Tuesday
7:00 am - 11:00 pm
Wednesday
7:00 am - 11:00 pm
Thursday
7:00 am - 11:00 pm
Friday
7:00 am - 11:00 pm
Saturday
7:00 am - 11:00 pm

Questions & Answers

Questions? Get answers from Friendly's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?