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Hearth 'n Kettle Restaurants

9 West Rd, Orleans, MA 02653-3200
508-240-0111
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Ranked #32 of 53 restaurants in Orleans
Cuisines: Seafood
Dining options: Breakfast/Brunch
Most recent review
- Jul 15, 2014
Restaurant details
Dining options: Breakfast/Brunch
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73 reviews from our community

63% Recommend
    19
    27
    11
    12
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Hyde Park, Vermont, United States
Senior Contributor
30 reviews 30 reviews
27 restaurant reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 15, 2014

We were back in town for a few days and we had loved this place a few years ago, so we took our in-laws there for breakfast. We arrived at 10:00 am and didn't leave until noon. The waitress was very nice and very qualified but apparently someone in the kitchen dropped the ball because it took over an hour... More

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Saratoga Springs, New York
Senior Contributor
27 reviews 27 reviews
19 restaurant reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 11, 2014

Nice atmosphere, consistently good service, good food choices. They have choices of blends of coffees which is a nice touch.

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Massapequa Park, New York
Senior Contributor
22 reviews 22 reviews
19 restaurant reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 7, 2014

Let me start by saying our waitress was very sweet and good at what she did. The problem was they didn't know how to even keep a wait list. They used little sheets of paper and were very un-organized. The wait was extremely long for a breakfast place. Over an hour!!! And I could see why just watching the kitchen... More

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Lou M, Guest Relations Manager at Hearth 'n Kettle Restaurants, responded to this review

I am so sorry to hear our service did not meet your expectations. The manager did tell me they were extremely busy Saturday and service was not up to our standards. We continuously work with the staff to raise the level of our service. I hope you will give us another chance, I am sure you won't be disappointed. More

Rosharon, Texas
Senior Reviewer
8 reviews 8 reviews
4 restaurant reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 3, 2014

Pretty hearty breakfast. Service was a little slow but friendly. Overall, I would go back. Very homey.

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 2, 2014

We've eaten here 'year round a couple of times a week for 15 years. No more. We thought the menu prices were getting too high for what was on offer. On June 30, 2014 we stopped in for a late lunch.at 2:30 because we were in the area. There were no other customers the front of the restaurant. After we... More

Was this review helpful? Yes 2
Oakville, Ontario, Canada
Top Contributor
67 reviews 67 reviews
46 restaurant reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed June 30, 2014

The service was very slow. Nobody came to take our order for over 10 minutes. There was 6 of us and a baby and they brought 4 of the meals out finally and we waited at least another 10 minutes for the 3 others meals (which were not great).We were not offered any time of compensation and 3 of us... More

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Crofton, Maryland
Senior Contributor
38 reviews 38 reviews
36 restaurant reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 29, 2014

We typically make a stop here every year for breakfast. It is good, and reasonably priced. I love the Down'Easter which is two fish cakes topped with poached eggs and a cheese sauce. Get it with the baked beans and enjoy!

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Fort Leonard Wood, Missouri
Contributor
15 reviews 15 reviews
12 restaurant reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed June 22, 2014

I have eaten here in years past and it was always fine. This time we had a bad experience. Although it wasn't crowded at all, the server took way too long. We put in our initial orders which included soup for many of us. It was a long time until he came back to let one in our party know... More

Was this review helpful? Yes 2
LouMassi, Guest Relations Manager at Hearth 'n Kettle Restaurants, responded to this review

I am sorry to hear you were disappointed. I will address these issues with the GM and the staff to help get them back on track. As you stated, you have always enjoyed your meals in the past and I am confident you will again in the future. Best Regards, Lou Massi More

Farmington, Connecticut
Reviewer
5 reviews 5 reviews
3 restaurant reviews
3 of 5 stars Reviewed June 21, 2014

She was very distracted by something. She forgot us for a while, and it seemed the senior crowd that came after us got served their food before we got ours. We didn't order anything unusual, either. I had the beef hash with eggs over easy, my husband had an omelet and my daughter had pancakes. The food was fine once... More

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Senior Contributor
26 reviews 26 reviews
23 restaurant reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 19, 2014

Going here on several trips last few years. Wife and I enjoy early bird menu $10-15, 3$ Add Soup & desserts. Nice atmosphere, efficient service, & meal that is good value. Try the kettle fries as a side!

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