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The Cheesecake Factory

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1245 Worcester St, Ste 1098, Natick, MA 01760-1524
508-653-0011
Website
Today
11:00 am - 11:00 pm
Closed now
See all hours
Hours:
Sun 10:00 am - 11:00 pm
Mon - Thu 11:00 am - 11:00 pm
Fri - Sat 11:00 am - 12:00 am
Dining options: Breakfast/Brunch, Lunch, Late Night, Dessert
Good for:
Families with children

TripAdvisor Reviewer Highlights

Read all 136 reviews
Visitor rating
  • 48
    Excellent
  • 56
    Very good
  • 21
    Average
  • 7
    Poor
  • 4
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    4 of 5 stars
Most recent review
Never disappoints

What's not to love...service, quality and innovative food items that you can't find anywhere else. Plus the waitstaff was very accommodating even though it was late. What was weird was that the light in the parking lot get turned off when the mall closes so you walk out and it is quite dark.

4 of 5 starsReviewed March 3, 2015
SteveIngridPeter
,
Windsor, Canada
Good for:
  • Families with children
  • Breakfast/Brunch
  • Lunch
  • Late Night
  • Dessert
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136 Reviews from our TripAdvisor Community

Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Russian first
  • Any
English first
Windsor, Canada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 3, 2015 NEW

What's not to love...service, quality and innovative food items that you can't find anywhere else. Plus the waitstaff was very accommodating even though it was late. What was weird was that the light in the parking lot get turned off when the mall closes so you walk out and it is quite dark.

Was this review helpful? Yes
Douglas MA
Top Contributor
92 reviews 92 reviews
26 restaurant reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed February 23, 2015

This was my very first time going to the Cheesecake Factory & people have raved about it but I don't know why. First of all I couldn't understand our waiter and was too embarrassed to tell him so. The place was very crowded & noisy & the tables on top of each other. We never did get rolls & butter... More 

Was this review helpful? Yes
Natick, Massachusetts
Senior Contributor
30 reviews 30 reviews
26 restaurant reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 20, 2015

This restaurant is VERY big, and therefore, when it's busy, it is extremely noisy. We were seated almost immediately at 5pm, but we waited almost 10 minutes before a server stopped at our table to ask about drinks. When we ordered our food, it was another long wait for delivery. I would call the food "average" and overpriced. We saw... More 

Was this review helpful? Yes
Natick, Massachusetts
2 reviews
5 of 5 stars Reviewed February 18, 2015

excellent we have visited several times for dessert but we like the diverse choices on the menu as well

Was this review helpful? Yes
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed January 28, 2015

Once we were seated we had very efficient service. The waitress was pleasant and attentive. The food was served as ordered. The food was plated in an attractive manner. Very eye appealing. The food was fresh and the taste was great. We also ordered cheesecake which was nicely presented and tasted great.

Was this review helpful? Yes
Cumberland, Rhode Island
Senior Contributor
31 reviews 31 reviews
24 restaurant reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 4, 2015

My husband and I got a gift card to The Cheesecake Factory for Christmas. At about 5pm on a Saturday we arrived at the Natick location and went in to put our names in for a table. The lobby was, as usual, super over crowded - but the wait was only 20 minutes. I think, especially with the to-go cheesecake... More 

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Boston, Massachusetts
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 27, 2014

Made the mistake of eating here. The bread was stale, one entree was overcooked, and the other entree was inferior to the same dish at any other cheesecake factory. To top the terrible food off, the service was barely mediocre. This is the only bad cheesecake factory that I have ever been to. I will never go back.

Was this review helpful? Yes
Worcester, Massachusetts
Contributor
17 reviews 17 reviews
7 restaurant reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 2, 2014

Wow! What a wonderful meal we had at "the Cheesecake Factory"! The service was warm, personal, and efficient. My husband had their pizza, it was terrific, I tasted it! The blend of spices was so good and you could tell how fresh all the ingredients were. I had the Chicken Fetuccini with sun dried tomatoes. I had the lunch portion,... More 

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Sterling, Connecticut
Senior Contributor
25 reviews 25 reviews
9 restaurant reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 2, 2014 via mobile

I had the fish and chips nothing different from everyone else but it was really good. I hate getting my food in those baskets. It's beyond annoying trying to eat a meal out of them! I asked for a plate and I think she was confused. Newsflash it sucks eating out of baskets! My best friends shrimp was over cooked... More 

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Old Orchard Beach, Maine
Senior Reviewer
7 reviews 7 reviews
7 restaurant reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 22, 2014

Went with my darling mum, was sat in a line of booths, making for an awkward proximity to other people. We could hear their conversations better than we could hear our own. Ordered a Singapore Sling with the waitress, only to wait 10 minutes to be told they didn't have the ingredients. That was fine. So I ordered a Grateful... More 

Was this review helpful? Yes

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Restaurant Details

Location and Contact Information

  • Address: 1245 Worcester St, Ste 1098, Natick, MA 01760-1524
  • Location: United States  >  Massachusetts (MA)  >  Natick
  • Phone Number: 508-653-0011

Price and Cuisine

  • Average Prices: USD 15 - 20
  • Cuisine: American, Dessert

Restaurant Characteristics

  • Good for: Families with children
Open Hours
Sunday
10:00 am - 11:00 pm
Monday
11:00 am - 11:00 pm
Tuesday
11:00 am - 11:00 pm
Wednesday
11:00 am - 11:00 pm
Thursday
11:00 am - 11:00 pm
Friday
11:00 am - 12:00 am
Saturday
11:00 am - 12:00 am

Questions & Answers

Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?