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The Cheesecake Factory

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1245 Worcester St, Ste 1098, Natick, MA 01760-1524
508-653-0011
Website
Today
11:00 am - 12:00 am
Closed now
See all hours
Hours:
Sun 10:00 am - 11:00 pm
Mon - Thu 11:00 am - 11:00 pm
Fri - Sat 11:00 am - 12:00 am
Good for:
Families with children

TripAdvisor Reviewer Highlights

Read all 139 reviews
Visitor rating
  • 49
    Excellent
  • 57
    Very good
  • 21
    Average
  • 7
    Poor
  • 5
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    4 of 5 stars
Very goos restaurant

A huge menu! So far, it's all been very good. There can be a wait as the restaurant is always busy. Worth it though!

4 of 5 starsReviewed March 18, 2015
1485Travelers
,
Natick, Massachusetts
Good for:
  • Families with children
  • Breakfast/Brunch
  • Lunch
  • Late Night
  • Dessert
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139 Reviews from our TripAdvisor Community

Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Russian first
  • Any
English first
Framingham, Massachusetts
1 review
1 of 5 stars Reviewed March 26, 2015

Not a good experience at all! Emily, our server was rude and acted out by letting us know she was not pleased when we questioned how long it was taking for our food to come to the table. When our food finally did get to the table it was cold. Chris (we think he was a manager) tried to appease... More 

Was this review helpful? Yes
Natick, Massachusetts
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed March 18, 2015

A huge menu! So far, it's all been very good. There can be a wait as the restaurant is always busy. Worth it though!

Was this review helpful? Yes
Westborough, Massachusetts
Reviewer
4 reviews 4 reviews
4 restaurant reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 7, 2015

You simply cannot lose in a pinch. Always consistently excellent. Wide variety of both entrees and desserts.

Was this review helpful? Yes
Windsor, Canada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 3, 2015

What's not to love...service, quality and innovative food items that you can't find anywhere else. Plus the waitstaff was very accommodating even though it was late. What was weird was that the light in the parking lot get turned off when the mall closes so you walk out and it is quite dark.

Was this review helpful? Yes
Douglas MA
Top Contributor
96 reviews 96 reviews
30 restaurant reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed February 23, 2015

This was my very first time going to the Cheesecake Factory & people have raved about it but I don't know why. First of all I couldn't understand our waiter and was too embarrassed to tell him so. The place was very crowded & noisy & the tables on top of each other. We never did get rolls & butter... More 

Was this review helpful? Yes
Natick, Massachusetts
Senior Contributor
30 reviews 30 reviews
26 restaurant reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 20, 2015

This restaurant is VERY big, and therefore, when it's busy, it is extremely noisy. We were seated almost immediately at 5pm, but we waited almost 10 minutes before a server stopped at our table to ask about drinks. When we ordered our food, it was another long wait for delivery. I would call the food "average" and overpriced. We saw... More 

Was this review helpful? Yes
Natick, Massachusetts
2 reviews
5 of 5 stars Reviewed February 18, 2015

excellent we have visited several times for dessert but we like the diverse choices on the menu as well

Was this review helpful? Yes
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed January 28, 2015

Once we were seated we had very efficient service. The waitress was pleasant and attentive. The food was served as ordered. The food was plated in an attractive manner. Very eye appealing. The food was fresh and the taste was great. We also ordered cheesecake which was nicely presented and tasted great.

Was this review helpful? Yes
Cumberland, Rhode Island
Senior Contributor
31 reviews 31 reviews
24 restaurant reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 4, 2015

My husband and I got a gift card to The Cheesecake Factory for Christmas. At about 5pm on a Saturday we arrived at the Natick location and went in to put our names in for a table. The lobby was, as usual, super over crowded - but the wait was only 20 minutes. I think, especially with the to-go cheesecake... More 

Was this review helpful? Yes
Boston, Massachusetts
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 27, 2014

Made the mistake of eating here. The bread was stale, one entree was overcooked, and the other entree was inferior to the same dish at any other cheesecake factory. To top the terrible food off, the service was barely mediocre. This is the only bad cheesecake factory that I have ever been to. I will never go back.

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Restaurant Details

Location and Contact Information

  • Address: 1245 Worcester St, Ste 1098, Natick, MA 01760-1524
  • Location: United States  >  Massachusetts (MA)  >  Natick
  • Phone Number: 508-653-0011

Price and Cuisine

  • Average Prices: USD 15 - 20
  • Cuisine: American, Dessert

Restaurant Characteristics

  • Good for: Families with children
Open Hours
Sunday
10:00 am - 11:00 pm
Monday
11:00 am - 11:00 pm
Tuesday
11:00 am - 11:00 pm
Wednesday
11:00 am - 11:00 pm
Thursday
11:00 am - 11:00 pm
Friday
11:00 am - 12:00 am
Saturday
11:00 am - 12:00 am

Questions & Answers

Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?