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Luau Hale Restaurant

$$
Chinese, Pub, Polynesian
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569 Pittsfield Lenox Rd, Lenox, MA 01240
(413) 443-4745
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Today
11:30 am - 10:00 pm
Open now
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Hours:
Sun - Sat 11:30 am - 10:00 pm
Dining options: Dinner, Reservations

TripAdvisor Reviewer Highlights

Read all 30 reviews
Visitor rating
  • 5
    Excellent
  • 8
    Very good
  • 5
    Average
  • 5
    Poor
  • 7
    Terrible
Rating summary
  • Food
    2.5 of 5 stars
    Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
    Atmosphere
    3 of 5 stars
Our favorite place to go to eat when in the Berkshires

When we visit the Berkshires we have to go eat here at least once. We usually have so much leftover. Good helpings on the dishes, we had Hon Su Gai, very good. Their goldfingers are the best anywhere. We also had ribs, very good and their fried rice is the best, huge helpings I wasn't crazy... read more

4 of 5 starsReviewed March 26, 2015
imreadyletsgo52
,
Royersford, Pennsylvania
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30 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Any
English first
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 20, 2015

I will never be patronizing this restaurant again. About 3 weeks ago, few of my friends and I arrived about 10-15 minutes in front of the rest of our party because we had about 14 people and wanted to give the wait staff time to set up before a barrage of people came in. The wait staff said that they... More 

Was this review helpful? Yes 1
Level Contributor
5 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 20, 2015 via mobile

food is ok when they decide to be consistent in portion size, ingredients, and temperature . However take it home! Inside smells like mold and urine. Roof leaks in the back theme room. Ice been going there since I was a kid. I can't not sit inside and eat any more the smell is too overwhelming to me. All I... More 

Was this review helpful? Yes 1
Pittsfield, Massachusetts
Level Contributor
14 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 14, 2015

The BEST fried pork dumplings, ever. I will never eat the "cheap" Chinese food delivery in my town, ever again; the drive is worth it. Awesome atmosphere, and Kai us the best wait staff!

Was this review helpful? Yes 2
Pittsfield, Massachusetts
1 review
common_n_restaurant_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed May 11, 2015

Clearly customer service is an issue at this restaurant. I will NEVER patronize this local restaurant again. My husband and I offered to stop in and reserve a table for our party of 12 - 15 people who had been performing in a fundraising variety show. The wait staff said they would get the table ready. We waited in the... More 

Was this review helpful? Yes 7
Pittsfield, Massachusetts
Level Contributor
12 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed May 10, 2015

We were recently at Luau Hale (formerly the Hu Ke Lau) in Pittsfield, Ma and the customer service was so bad, we decided never to return. We were shocked when during our meal we overheard one of the waitresses in the back of the restaurant loudly mock the requests of another female patron. Then the waitress called her a b----!... More 

Was this review helpful? Yes 9
Royersford, Pennsylvania
Level Contributor
53 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed March 26, 2015

When we visit the Berkshires we have to go eat here at least once. We usually have so much leftover. Good helpings on the dishes, we had Hon Su Gai, very good. Their goldfingers are the best anywhere. We also had ribs, very good and their fried rice is the best, huge helpings I wasn't crazy about the chicken wings... More 

Was this review helpful? Yes
Pittsfield, Massachusetts
Level Contributor
33 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 23, 2015

You can't beat this place for lunch. If you like Asian food this is the place for you. They have every dish you can imagine and it is all tasty. This is not Haute Cuisine but good, filling food. The prices are better than reasonable. I have also had dinner there and it was also excellent.

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Boston, Massachusetts
Level Contributor
230 reviews
86 restaurant reviews
common_n_restaurant_reviews_1bd8 198 helpful votes
4 of 5 stars Reviewed January 6, 2015

This place is way better than average Chinese food. Where we live you can't easily get decent Chinese food so when my g.f. brought me back some Chinese after going out with drinks I was psyched. I got to say, Chinese is very subjective, more so than most takeout. For me though, this place is great!!!

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Berkshires
Level Contributor
47 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed December 31, 2014

Stopped in over Christmas and sat at the bar to have appetizer. the bartender, a big man in late 30's or early 40's was surly at first. Thought maybe he was having a bad day but watched him throw a spoon to a table who asked for one and threw our changes on the bar. Of course our "Merry Chrismas"... More 

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Palmer,Massachusetts
Level Contributor
83 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed November 14, 2014

For a consistently good and quick meal, than this is the place . the décor could be upgraded ,but the food takes your mind off the ambiance.

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Restaurant Details

Location and Contact Information

  • Address: 569 Pittsfield Lenox Rd, Lenox, MA 01240
  • Location: United States  >  Massachusetts (MA)  >  Berkshires  >  Lenox
  • Phone Number: (413) 443-4745

Price and Cuisine

  • Average Prices: USD 12
  • Cuisine: Chinese, Pub, Polynesian
Open Hours
Sunday
11:30 am - 10:00 pm
Monday
11:30 am - 10:00 pm
Tuesday
11:30 am - 10:00 pm
Wednesday
11:30 am - 10:00 pm
Thursday
11:30 am - 10:00 pm
Friday
11:30 am - 10:00 pm
Saturday
11:30 am - 10:00 pm

Questions & Answers

Questions? Get answers from Luau Hale Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?