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786 Boston Road, Billerica, MA
978-667-3443, 978-667-3213
Website
Today
11:30 am - 3:00 pm
5:00 pm - 10:00 pm
11:30 am - 2:30 pm
5:30 pm - 9:30 pm
Closed now
See all hours
Hours:
Sun - Sat 11:30 am - 3:00 pm
5:00 pm - 10:00 pm
Mon - Fri 11:30 am - 2:30 pm
5:30 pm - 9:30 pm
Dining options: Dinner, Lunch

TripAdvisor Reviewer Highlights

Read all 38 reviews
Visitor rating
  • 9
    Excellent
  • 14
    Very good
  • 7
    Average
  • 3
    Poor
  • 5
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    3.5 of 5 stars
Bad service average food

I have been here couple of times and service is always very slow. Even when it is uncrowded they take 30min+ to serve appetizers. Food is average to good.

3 of 5 starsReviewed May 24, 2015
Sudhanshu S
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38 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Billerica, Massachusetts
1 review
1 of 5 stars Reviewed May 29, 2015 NEW

The WORST service and experience ever!!! RACIST manager Shawn! Me and my family went for a buffet on Sunday around 2:30 pm. The restaurant was almost empty (maybe 10-12 ppl total) but were still asked to wait for 10 mins. The manager bald and ugly "SHAWN" was the rudest man I have ever met in my life. He asked me... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
4 restaurant reviews
3 of 5 stars Reviewed May 24, 2015

I have been here couple of times and service is always very slow. Even when it is uncrowded they take 30min+ to serve appetizers. Food is average to good.

Was this review helpful? Yes
Andover, Massachusetts
Top Contributor
62 reviews 62 reviews
44 restaurant reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 29, 2015

Though I've been here many times before yesterday they impressed with the service. Many items in the buffet were not halal so we asked for some halal chicken and they obliged by making it separately for us. Wish I could give 4.5 the food is good , almost close to excellent but just a few notches down. Yesterday mango kesari... More 

Was this review helpful? Yes
Boston, Massachusetts
Senior Reviewer
10 reviews 10 reviews
8 restaurant reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 18, 2015

Took my son for their buffet lunch today and though we were a little late ( we got there at 1:45pm) they'd run out of food and what little remained was horrible. Overlooked chicken tandoori, cold sambhar, terrible tasting vegetable curries. The only savior was a chicken curry which was okay. I did report this to the waiter serving us... More 

Was this review helpful? Yes 3
Recife, PE
Top Contributor
140 reviews 140 reviews
89 restaurant reviews
436 helpful votes 436 helpful votes
4 of 5 stars Reviewed January 26, 2015

We came here for a buffet lunch on a Saturday. Restaurant.com Coupons were not accepted on the weekend. Normally there is a wait time due to heavy rush of Indian food lovers, but when we arrived at 2:00 in the afternoon, many tables were at our disposal. They only provide the regular Naan at the buffet with no other flavor... More 

Was this review helpful? Yes 5
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 14, 2014

Nice food and good place to eat. I went for lunch. The menu covers good range of items and all tastes good.

Was this review helpful? Yes 1
Fort Lauderdale, Florida
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 4, 2014

I came to Pongal back in 2009 and it was a great experience with the excellent food and service. But my recent visit is very disappointing, I don't know why everything gone really bad. The food was tasteless and i felt like left alone with the service. This restaurant gave me a good memory from 2009 also bad memory from... More 

Was this review helpful? Yes 1
Top Contributor
89 reviews 89 reviews
74 restaurant reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed August 19, 2014

We went to Pongal after more than a year and found it having gone down in quality. Service was generally poor. Our favorite dish is Rava Dosa which is usually done well. However this time it was oily and the masala had only onions and no potatoes! The Chettinad Chicken was sloppily put in the dish and served equally sloppily.... More 

Was this review helpful? Yes 1
Billerica, Massachusetts
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 26, 2014

We went as a family to this restaurant based on nice internet reviews. We planned it for the Friday night. There was no waiting queue however they took so long time to take order and even worst time for deliver the food. We thought they were taking time means food will be very awesome, but the food was really crab.... More 

Was this review helpful? Yes 2
Allen, Texas
Top Contributor
128 reviews 128 reviews
65 restaurant reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed July 26, 2014

We are no longer near Pongal but remember the place nostalgically. We ate there maybe 30-40 times in last 5 years. There was a time when we went there twice a month for a brunch. Kids truly enjoyed an authentic Indian experience. The variety/spread is great with good options for vegetarians and meat-lovers. The food is more suited for and... More 

Was this review helpful? Yes 1

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Restaurant Details

Location and Contact Information

  • Address: 786 Boston Road, Billerica, MA
  • Location: United States  >  Massachusetts (MA)  >  Billerica
  • Phone Number: 978-667-3443, 978-667-3213

Price and Cuisine

  • Cuisine: Indian
Open Hours
Sunday
11:30 am - 3:00 pm
5:00 pm - 10:00 pm
Monday
11:30 am - 3:00 pm
5:00 pm - 10:00 pm
11:30 am - 2:30 pm
5:30 pm - 9:30 pm
Tuesday
11:30 am - 3:00 pm
5:00 pm - 10:00 pm
11:30 am - 2:30 pm
5:30 pm - 9:30 pm
Wednesday
11:30 am - 3:00 pm
5:00 pm - 10:00 pm
11:30 am - 2:30 pm
5:30 pm - 9:30 pm
Thursday
11:30 am - 3:00 pm
5:00 pm - 10:00 pm
11:30 am - 2:30 pm
5:30 pm - 9:30 pm
Friday
11:30 am - 3:00 pm
5:00 pm - 10:00 pm
11:30 am - 2:30 pm
5:30 pm - 9:30 pm
Saturday
11:30 am - 3:00 pm
5:00 pm - 10:00 pm

Questions & Answers

Questions? Get answers from The Pongal staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?