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786 Boston Road, Billerica, MA
978-667-3443, 978-667-3213
Website
Today
11:30 am - 3:00 pm
5:00 pm - 10:00 pm
Closed now
See all hours
Hours:
Sun - Sat 11:30 am - 3:00 pm
5:00 pm - 10:00 pm
Mon - Fri 11:30 am - 2:30 pm
5:30 pm - 9:30 pm
Dining options: Lunch, Dinner, Reservations

TripAdvisor Reviewer Highlights

Read all 42 reviews
Visitor rating
  • 9
    Excellent
  • 14
    Very good
  • 9
    Average
  • 3
    Poor
  • 7
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    3.5 of 5 stars
Food quality and service has gotten worst

I have tried both their buffet and dinner menu many times. But in past two years, the food has become bland and tasteless. Their buffet is nice but it lacks consistency. It has variety of food on their menu but the food quality had declined in last couple of years along with service. Sometimes you... read more

3 of 5 starsReviewed July 7, 2015
Urvi1984
,
Shrewsbury, Massachusetts
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42 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Any
English first
Shrewsbury, Massachusetts
Level Contributor
22 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed July 7, 2015

I have tried both their buffet and dinner menu many times. But in past two years, the food has become bland and tasteless. Their buffet is nice but it lacks consistency. It has variety of food on their menu but the food quality had declined in last couple of years along with service. Sometimes you feel their service is horrible.... More 

Was this review helpful? Yes
2 reviews
3 of 5 stars Reviewed June 15, 2015

as a visitor to USA I meet a worst service restaurant in my whole one month trip, the manager shawn ( a ball headed from Goa origin is real born idiot) is a real stupid/ racist, we were almost waited for half hour for food and left the hotel with half stomach, he was just entertaining some white guys only,please... More 

Was this review helpful? Yes
UK
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 6, 2015

I am from the UK. Went to the Pongal with my family for dinner.. The WORST ever food we tasted.. The food was worse than a pigsty. Worst service. Would advice any hungry people Not to waste their money going to this restaurant...

Was this review helpful? Yes 2
Boston, Massachusetts
1 review
common_n_restaurant_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 3, 2015

Very bad experience. The food is ok but the service is so bad you feel like a loser around the management. They treat you like animals. The service was terrible and the manager was arrogant with everyone around. I will never go back to this restaurant ever.

Was this review helpful? Yes 3
Billerica, Massachusetts
2 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 29, 2015

The WORST service and experience ever!!! RACIST manager Shawn! Me and my family went for a buffet on Sunday around 2:30 pm. The restaurant was almost empty (maybe 10-12 ppl total) but were still asked to wait for 10 mins. The manager bald and ugly "SHAWN" was the rudest man I have ever met in my life. He asked me... More 

Was this review helpful? Yes 3
Level Contributor
4 reviews
4 restaurant reviews
3 of 5 stars Reviewed May 24, 2015

I have been here couple of times and service is always very slow. Even when it is uncrowded they take 30min+ to serve appetizers. Food is average to good.

Was this review helpful? Yes
Andover, Massachusetts
Level Contributor
94 reviews
52 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed April 29, 2015

Though I've been here many times before yesterday they impressed with the service. Many items in the buffet were not halal so we asked for some halal chicken and they obliged by making it separately for us. Wish I could give 4.5 the food is good , almost close to excellent but just a few notches down. Yesterday mango kesari... More 

Was this review helpful? Yes
Boston, Massachusetts
Level Contributor
10 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed February 18, 2015

Took my son for their buffet lunch today and though we were a little late ( we got there at 1:45pm) they'd run out of food and what little remained was horrible. Overlooked chicken tandoori, cold sambhar, terrible tasting vegetable curries. The only savior was a chicken curry which was okay. I did report this to the waiter serving us... More 

Was this review helpful? Yes 4
Recife, PE
Level Contributor
148 reviews
93 restaurant reviews
common_n_restaurant_reviews_1bd8 453 helpful votes
4 of 5 stars Reviewed January 26, 2015

We came here for a buffet lunch on a Saturday. Restaurant.com Coupons were not accepted on the weekend. Normally there is a wait time due to heavy rush of Indian food lovers, but when we arrived at 2:00 in the afternoon, many tables were at our disposal. They only provide the regular Naan at the buffet with no other flavor... More 

Was this review helpful? Yes 5
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 14, 2014

Nice food and good place to eat. I went for lunch. The menu covers good range of items and all tastes good.

Was this review helpful? Yes 1

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Additional Information about The Pongal

Address: 786 Boston Road, Billerica, MA
Phone Number: 978-667-3443, 978-667-3213
Location: United States  >  Massachusetts (MA)  >  Billerica
Open Hours:
Sunday 11:30 am - 3:00 pm  5:00 pm - 10:00 pm
Monday 11:30 am - 3:00 pm  5:00 pm - 10:00 pm  11:30 am - 2:30 pm  5:30 pm - 9:30 pm
Tuesday 11:30 am - 3:00 pm  5:00 pm - 10:00 pm  11:30 am - 2:30 pm  5:30 pm - 9:30 pm
Wednesday 11:30 am - 3:00 pm  5:00 pm - 10:00 pm  11:30 am - 2:30 pm  5:30 pm - 9:30 pm
Thursday 11:30 am - 3:00 pm  5:00 pm - 10:00 pm  11:30 am - 2:30 pm  5:30 pm - 9:30 pm
Friday 11:30 am - 3:00 pm  5:00 pm - 10:00 pm  11:30 am - 2:30 pm  5:30 pm - 9:30 pm
Saturday 11:30 am - 3:00 pm  5:00 pm - 10:00 pm
Cuisine: Indian

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Restaurant Details

Location and Contact Information

  • Address: 786 Boston Road, Billerica, MA
  • Location: United States  >  Massachusetts (MA)  >  Billerica
  • Phone Number: 978-667-3443, 978-667-3213

Price and Cuisine

  • Cuisine: Indian
Open Hours
Sunday
11:30 am - 3:00 pm
5:00 pm - 10:00 pm
Monday
11:30 am - 3:00 pm
5:00 pm - 10:00 pm
11:30 am - 2:30 pm
5:30 pm - 9:30 pm
Tuesday
11:30 am - 3:00 pm
5:00 pm - 10:00 pm
11:30 am - 2:30 pm
5:30 pm - 9:30 pm
Wednesday
11:30 am - 3:00 pm
5:00 pm - 10:00 pm
11:30 am - 2:30 pm
5:30 pm - 9:30 pm
Thursday
11:30 am - 3:00 pm
5:00 pm - 10:00 pm
11:30 am - 2:30 pm
5:30 pm - 9:30 pm
Friday
11:30 am - 3:00 pm
5:00 pm - 10:00 pm
11:30 am - 2:30 pm
5:30 pm - 9:30 pm
Saturday
11:30 am - 3:00 pm
5:00 pm - 10:00 pm

Questions & Answers

Questions? Get answers from The Pongal staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?