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1000 Prime Outlets Blvd, Hagerstown, MD 21740
(301) 393-8119
Website
Today
11:00 am - 10:00 pm
Open now
See all hours
Hours:
Fri - Wed 11:00 am - 10:00 pm

TripAdvisor Reviewer Highlights

Read all 53 reviews
Visitor rating
  • 21
    Excellent
  • 20
    Very good
  • 5
    Average
  • 6
    Poor
  • 1
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4 of 5 stars
Most recent review
Manager well made up for a bad meal

My wife had earlier wrote this place up as a bad meal. But he Manager well made up for this as she had us come back and gave us really great steaks. Everything was on the house and we were very pleased to see the response back from her. A lot of places do not have tripadvisor or just really... read more

5 of 5 starsReviewed February 25, 2015
Richard L
,
Charles Town, West Virginia
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53 Reviews from our TripAdvisor Community

Date | Rating
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English first
Charles Town, West Virginia
Top Contributor
94 reviews 94 reviews
84 restaurant reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 25, 2015 NEW

My wife had earlier wrote this place up as a bad meal. But he Manager well made up for this as she had us come back and gave us really great steaks. Everything was on the house and we were very pleased to see the response back from her. A lot of places do not have tripadvisor or just really... More 

Was this review helpful? Yes
Charles Town, West Virginia
Top Contributor
94 reviews 94 reviews
84 restaurant reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed January 4, 2015

My wife and I had lunch here. My wife had a 2 cent nasty hamburger in which McDonalds would have put them to shame. Dried up beef with no flavor and bad service to boot. Will not return here.

Was this review helpful? Yes
LongHornSteakhouse, Guest Relations Manager at The Longhorn, responded to this review

Hi Richard L - It is disheartening to hear how poorly we did during your recent visit. Please accept our apologies that our team failed to provide prompt and attentive service, along with a disappointing burger your wife was served. We can certainly understand your disappointment, as this is not the experience we would want to deliver. We know that... More 

Falling Waters, West Virginia
Senior Contributor
32 reviews 32 reviews
18 restaurant reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 1, 2015

New Year's Eve, 2014. My wife and I intended to go to another steak house but when we arrived there it had not opened for the evening, and I'm glad they were not. Our second choice was The Longhorn. While we had been there previously, we had not put this steakhouse on the must return list. We now have!! The... More 

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Waynesboro, Pennsylvania
Contributor
17 reviews 17 reviews
14 restaurant reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 18, 2014 credit card Amex Card Member Review

Service was good. I got a T-Bone and it was a good cut, delicious. We also got a couple of kids meals that were quick to come out for the impatient ones. Although they were happy with the complimentary bread.

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Martinsburg, West Virginia, United States
Top Contributor
105 reviews 105 reviews
89 restaurant reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed November 16, 2014

This is a chain restaurant that is not managed well.. First the food is just okay especially for a steakhouse. The associates are just not motivated to provide remarkable customer service.

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pa
Senior Contributor
33 reviews 33 reviews
27 restaurant reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed November 12, 2014

Went for lunch on Veterans Day, to relax!! Waited 15 minutes for our waiter to run by us and say ill be right there. Ok... Ten minutes later ordered. Ten minutes later got drinks, twenty minutes later our food, got my salad halfway through my meal. I said I should of gotten my salad first , he said" we didn't... More 

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Dover, Pennsylvania
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 4, 2014

The salmon was delicious & tilapia too and the waiter did a good job and the prices were reasonable too

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Myersville, Maryland
Contributor
17 reviews 17 reviews
10 restaurant reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 25, 2014

My salad and our bread arrived promptly. However we had a 45 minute wait between my salad and the time our steaks arrived. The waitress apologize explaining that our order came in behind a large table. We both ordered medium steaks. My husband's was medium rare and most of mine was well done. There was one spot of pink in... More 

Was this review helpful? Yes
LongHornSteakhouse, Guest Relations Manager at The Longhorn, responded to this review

Hi Kelley- It is disheartening to hear how poorly we did on your recent visit. Please accept our apologies that our team failed to prepare your steaks to your desired degree of doneness, along with the extended wait you encountered to receive them. This is certainly not the experience that we would want to deliver, and can understand your disappointment.... More 

Port Saint John, Florida, United States
Contributor
17 reviews 17 reviews
13 restaurant reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 4, 2014

Love Longhorn's and this location did not disappoint. And the staff were so friendly. Highly recommend this location to anyone traveling

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Maryland
Top Contributor
78 reviews 78 reviews
29 restaurant reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed September 22, 2014

I've been here twice in the last month, once for lunch and the other night for dinner. I give it 2 stars because both times it was absolutely FREEZING inside, even my husband was cold! We mentioned it both times to the waiter/waitress but didn't seem to matter. The food was good, but doubt we will go back to this... More 

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Restaurant Details

Location and Contact Information

  • Address: 1000 Prime Outlets Blvd, Hagerstown, MD 21740
  • Location: United States  >  Maryland (MD)  >  Hagerstown
  • Phone Number: (301) 393-8119

Price and Cuisine

  • Cuisine: Steakhouse
Open Hours
Sunday
11:00 am - 10:00 pm
Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Friday
11:00 am - 10:00 pm
Saturday
11:00 am - 10:00 pm

Questions & Answers

Questions? Get answers from The Longhorn staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?