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Portillo's

Certificate of Excellence
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3895 E Main St, Saint Charles, IL 60174-2400
630-762-8484
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Today
10:30 am - 11:00 pm
Closed now
See all hours
Hours:
Sun 10:30 am - 9:30 pm
Mon - Thu 10:30 am - 10:30 pm
Fri - Sat 10:30 am - 11:00 pm

TripAdvisor Reviewer Highlights

Read all 152 reviews
Visitor rating
  • 90
    Excellent
  • 48
    Very good
  • 4
    Average
  • 4
    Poor
  • 6
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
    Atmosphere
    4 of 5 stars
Try the tuna sandwich

There have been a lot of reviews about Portillo's raving about the hot dogs, beef sandwiches and the fries. There is no question that these delicacies are some of the best in the Chicagoland area. However, I would like to suggest an alternative on your next visit. Try the tuna sandwich. It is a... read more

5 of 5 starsReviewed March 30, 2015
Paul I
Good for:
  • Lunch
  • Dinner
  • Delivery
  • Late Night
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152 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Algonquin, Illinois
Top Contributor
62 reviews 62 reviews
43 restaurant reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed April 8, 2015

My rating for the Portillo's in Crystal Lake would always be excellent so I was surprised my dinner experience while I stayed at Pheasant Run wasn't great. First they were slow unfriendly and I had to repeat my order, maybe the girl was new. Our beef sandwiches were only luke-warm and tasted blah compared to usual. Also we ordered bread... More 

Was this review helpful? Yes
Contributor
12 reviews 12 reviews
12 restaurant reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 30, 2015

There have been a lot of reviews about Portillo's raving about the hot dogs, beef sandwiches and the fries. There is no question that these delicacies are some of the best in the Chicagoland area. However, I would like to suggest an alternative on your next visit. Try the tuna sandwich. It is a grilled tuna steak served on a... More 

Was this review helpful? Yes
Aurora, Illinois
Reviewer
4 reviews 4 reviews
3 restaurant reviews
5 of 5 stars Reviewed March 30, 2015

After such a disappointing meal at Jambalaya, Portillo's was a great meal. Food is always consistent and it is conveniently located to Pheasant Run. Too bad they don't have a satellite location on property, that would be a great option for families looking for good food without leaving the property.

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Midland, Michigan
Top Contributor
81 reviews 81 reviews
35 restaurant reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed March 25, 2015

This is a kid/teen favorite. Lots of options. Food was good. My kids love the place but it would not be a place where I would go hang out with my adult friends. I was disappointed in the beer selection - on Genuine Draft or Miller Lite draft - but must say it was served in a big icy mug... More 

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Flower Mound, Texas
Senior Contributor
35 reviews 35 reviews
27 restaurant reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 25, 2015

I've grown up with Portillo's. When we come home for a week we may eat there 3 times. All the food is great they have burgers, ribs even great salads. I can't get past the hot dog & Italian beef. You have to get it dipped. The chopped salad is awesome as well. Something for everyone.

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed March 18, 2015

Portillos has been and continues to be the best.no matter what you order,your guaranteed to be satisfied.

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 18, 2015

I am always pleased and amazed that each time I visit a Portillo's restaurant, the food is always excellent. And just as importantly, no matter how busy, the employees are always so happy and polite.

Was this review helpful? Yes
Saint Charles, Illinois
Top Contributor
121 reviews 121 reviews
105 restaurant reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed March 17, 2015

My Grandkids love this place. When never I ask them where they want to go eat, it's always Portillo's. According to my Grandson they have the "best hot dogs", and he should know, for the first 8 years of his life that's all he would eat. Now I'm hooked on the chicken fingers, they're great. Fun place to go.

Was this review helpful? Yes
St. Charles, Illinois
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 17, 2015

We have always had great service but over the holidays we decided to have it catered by portillos and when we went to pick it up we were greatly surprised by the speed and quality. Everything was to be heated the next day and when we did so it tasted like it just came out of restaurant kitchen! No tough... More 

Was this review helpful? Yes
Saint Charles, Illinois
Senior Reviewer
8 reviews 8 reviews
5 restaurant reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 20, 2015

You really cant go wrong with Portillos. Always excellent quality, speedy service and just plain delicious. Price is supe reasonable and the atmosphere is great! Portillo's never lets you down =)

Was this review helpful? Yes

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Restaurant Details

Location and Contact Information

  • Address: 3895 E Main St, Saint Charles, IL 60174-2400
  • Location: United States  >  Illinois (IL)  >  Saint Charles
  • Phone Number: 630-762-8484
Open Hours
Sunday
10:30 am - 9:30 pm
Monday
10:30 am - 10:30 pm
Tuesday
10:30 am - 10:30 pm
Wednesday
10:30 am - 10:30 pm
Thursday
10:30 am - 10:30 pm
Friday
10:30 am - 11:00 pm
Saturday
10:30 am - 11:00 pm

Questions & Answers

Questions? Get answers from Portillo's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?