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Heroes West Sports Grill

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1530 Commerce Ln, Joliet, IL 60431-9231
815-725-1234
Website
Today
11:00 am - 2:00 am
Closed now
See all hours
Hours:
Sun - Wed 11:00 am - 12:00 am
Thu - Sat 11:00 am - 2:00 am
Dining options: Dinner, Lunch, Late Night
Description: Heroes West Sports Grill - 1530 Commerce Dr., Joliet Illinois 60431...
Heroes West Sports Grill - 1530 Commerce Dr., Joliet Illinois 60431 - Located next to the Ramada - Phone (815) 725-1234
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TripAdvisor Reviewer Highlights

Read all 74 reviews
Visitor rating
  • 28
    Excellent
  • 30
    Very good
  • 13
    Average
  • 1
    Poor
  • 2
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    4.5 of 5 stars
Great Burgers!

We've been here in the past and were not overly impressed. Been a couple years since we were last here, so we thought we'd try it again. We all had burgers, which were all done to our likings. Tasty and juicy, with all the fixings. Appetizer of mushrooms were very good as well. Service was also... read more

4 of 5 starsReviewed May 29, 2015
Scott K
,
Plainfield, Illinois
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74 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Any
English first
Moline, Illinois, United States
Level Contributor
17 reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed June 16, 2015

This place is probably the best and most popular in this area, so they may be a little complacent on service. It was very busy (Fri Night), and we were told the wait was 45 min. There were several empty (non- reserved!) tables that could have been being seated, but the hostesses were not very concerned with making people wait.... More 

Was this review helpful? Yes
Joe P, Owner at Heroes West Sports Grill, responded to this review

Hi Seneca, Thank you for taking the time to share your experience with us. I am glad to hear that when you DID get a table, that you enjoyed your food and your server. I apologize for how you were treated at the Hostess desk. You should have received an explanation from our manager. When we designed the restaurant, we... More 

Plainfield, Illinois
Level Contributor
51 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 29, 2015

We've been here in the past and were not overly impressed. Been a couple years since we were last here, so we thought we'd try it again. We all had burgers, which were all done to our likings. Tasty and juicy, with all the fixings. Appetizer of mushrooms were very good as well. Service was also very good. The only... More 

Was this review helpful? Yes
Joe P, Owner at Heroes West Sports Grill, responded to this review

You are right on the money. We are scheduling a good cleaning of our ducts and ceilings for June. (somehow the ceiling were overlooked the last maintenance cycle). We look forward to seeing you again soon. Best Regards More 

Limmen, The Netherlands
Level Contributor
41 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed May 27, 2015

If you want to have a decent burger at a crowded sportsbar this is a good place to go. Room was filled with local folks making a lot of noise to overtune the television sets. This is not for quite diners, but we certainly appreciated the beer tasting planks (4 small glasses with random beers). try the standard burger at... More 

Was this review helpful? Yes
Joe P, Owner at Heroes West Sports Grill, responded to this review

I am impressed that you included the diameter of our burgers. A little disappointed you did not include the circumference, and, whats up with using the metric system? Just kidding. So glad that you ejoyed your burgers. Hope to see you again soon. Best Regards, More 

Chicago, Illinois
Level Contributor
16 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 10, 2015

We've gone several times with friends to Heroes. Unfortunately we don't have plans to return because on multiple occasions we've had staff that is inattentive and unaccommodating. You can't make substitutions on menu items, there are no beer samples before you buy a pint, and you have to flag your waitress down to get any attention. No thanks!

Was this review helpful? Yes 1
Joe P, Owner at Heroes West Sports Grill, responded to this review

Hi Page, Thank you for taking the time to provide us with valuable feedback. I am sorry that staff did not live up to yours and ours expectations. In general, we do not have a no substitution policy (although several items do). I am very sorry that staff was not attentive. We will be working on these items. I am... More 

Chicago, Ill
Level Contributor
27 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 95 helpful votes
4 of 5 stars Reviewed April 24, 2015

We love to go for the appetizers! Spuds el grande is a must! And is enough for dinner! No matter what you order the portions will not disappoint!

Was this review helpful? Yes
Joe P, General Manager at Heroes West Sports Grill, responded to this review

Great to hear you enjoyed the spuds el grande, a personal favorite of mine, and that you are happy with our portions. I might recommend that you try our wings, GO HAWKS! More 

Level Contributor
14 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 12, 2015

A group of families from our team had an impromptu dinner here. There were about 25 of us with about 10 kids. Lots of space and people were very accommodating and friendly. All the food was very good. Someone at our table got the ribs and the serving size was huge. Kids got desert...cheese cake and brownie (something) and that... More 

Was this review helpful? Yes 1
Joe P, Owner at Heroes West Sports Grill, responded to this review

It was our pleasure to host your gathering. What a great group of kids and parents. Please visit us again soon! More 

Ottawa, Illinois
Level Contributor
35 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 14, 2015 via mobile

I've eaten lunch here numerous times with 10-15 friends from work. All sandwiches have been excellent. I've never heard a complaint from anybody in our group. That's why we keep meeting here. Prices are reasonable for a sports bar.

Was this review helpful? Yes 2
Joe P, Owner at Heroes West Sports Grill, responded to this review

We love to host business groups and are happy to hear that we are able to provide good food and service to your group. Don, next time you are in ask for me so that i can say hello. Best Regards More 

Joliet, Illinois
Level Contributor
67 reviews
57 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed March 5, 2015

Service even sitting at the bar wasn't the best, we were right there in front of bartenders and weren't tended to. I think the employees have a thing for regulars. The food was alright, I'll try again but if the service is the same I'll never return.

Was this review helpful? Yes 3
Joe P, Owner at Heroes West Sports Grill, responded to this review

I am sorry for your poor experience and thank you for providing us with valuable feedback. I will be sure to bring this up with staff during our meetings. We hope to see you again. More 

New Jersey
Level Contributor
82 reviews
66 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed February 8, 2015

place was very busy. Had four people behind the bar, so service was fast. nice mix of foods on daily specials menu.

Was this review helpful? Yes 2
Joe P, Owner at Heroes West Sports Grill, responded to this review

Thanks for the positive words. We love Hawks Games! Best Regards, More 

Cranston, Rhode Island
Level Contributor
29 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed December 30, 2014

The food is good if you stick to pub fare (burgers, wings, apps). The service is widely varied depending on the server. Was here on several nights for business as it was convenient to work, and often was eating late.

Was this review helpful? Yes 1
Joe P, Owner at Heroes West Sports Grill, responded to this review

Dear Large Noggin69 I am sorry that we did not consistently provide you the service you deserve. We hope to see you again so that we can try to do a more consistent job. Thank you for the feed back and have a great new year! More 

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Additional Information about Heroes West Sports Grill

Address: 1530 Commerce Ln, Joliet, IL 60431-9231
Phone Number: 815-725-1234
Location: United States  >  Illinois (IL)  >  Joliet
Open Hours:
Sunday 11:00 am - 12:00 am
Monday 11:00 am - 12:00 am
Tuesday 11:00 am - 12:00 am
Wednesday 11:00 am - 12:00 am
Thursday 11:00 am - 2:00 am
Friday 11:00 am - 2:00 am
Saturday 11:00 am - 2:00 am
Cuisine: American

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Restaurant Details

Location and Contact Information

  • Address: 1530 Commerce Ln, Joliet, IL 60431-9231
  • Location: United States  >  Illinois (IL)  >  Joliet
  • Phone Number: 815-725-1234

Price and Cuisine

  • Cuisine: American

Description

Heroes West Sports Grill - 1530 Commerce Dr., Joliet Illinois 60431 - Located next to the Ramada - Phone (815) 725-1234
Open Hours
Sunday
11:00 am - 12:00 am
Monday
11:00 am - 12:00 am
Tuesday
11:00 am - 12:00 am
Wednesday
11:00 am - 12:00 am
Thursday
11:00 am - 2:00 am
Friday
11:00 am - 2:00 am
Saturday
11:00 am - 2:00 am

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Heroes West Sports Grill and other visitors
2 questions
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Bolingbrook, Illinois
2 months ago
Bolingbrook, Illinois
2 months ago

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Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?