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Heroes West Sports Grill

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1530 Commerce Ln, Joliet, IL 60431-9231
815-725-1234
Website
Today
11:00 am - 2:00 am
Open now
See all hours
Hours:
Sun - Wed 11:00 am - 12:00 am
Thu - Sat 11:00 am - 2:00 am
Dining options: Dinner, Lunch, Late Night
Description: Heroes West Sports Grill - 1530 Commerce Dr., Joliet Illinois 60431...
Heroes West Sports Grill - 1530 Commerce Dr., Joliet Illinois 60431 - Located next to the Ramada - Phone (815) 725-1234
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TripAdvisor Reviewer Highlights

Read all 72 reviews
Visitor rating
  • 28
    Excellent
  • 29
    Very good
  • 12
    Average
  • 1
    Poor
  • 2
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4.5 of 5 stars
awesome appetizers

We love to go for the appetizers! Spuds el grande is a must! And is enough for dinner! No matter what you order the portions will not disappoint!

4 of 5 starsReviewed April 24, 2015
sukieakie
,
Chicago, Ill
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72 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Limmen, The Netherlands
Senior Contributor
41 reviews 41 reviews
12 restaurant reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed May 27, 2015 NEW

If you want to have a decent burger at a crowded sportsbar this is a good place to go. Room was filled with local folks making a lot of noise to overtune the television sets. This is not for quite diners, but we certainly appreciated the beer tasting planks (4 small glasses with random beers). try the standard burger at... More 

Was this review helpful? Yes
Chicago, Illinois
Contributor
16 reviews 16 reviews
12 restaurant reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 10, 2015

We've gone several times with friends to Heroes. Unfortunately we don't have plans to return because on multiple occasions we've had staff that is inattentive and unaccommodating. You can't make substitutions on menu items, there are no beer samples before you buy a pint, and you have to flag your waitress down to get any attention. No thanks!

Was this review helpful? Yes 1
Joe P, Owner at Heroes West Sports Grill, responded to this review

Hi Page, Thank you for taking the time to provide us with valuable feedback. I am sorry that staff did not live up to yours and ours expectations. In general, we do not have a no substitution policy (although several items do). I am very sorry that staff was not attentive. We will be working on these items. I am... More 

Chicago, Ill
Senior Contributor
24 reviews 24 reviews
11 restaurant reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed April 24, 2015

We love to go for the appetizers! Spuds el grande is a must! And is enough for dinner! No matter what you order the portions will not disappoint!

Was this review helpful? Yes
Joe P, General Manager at Heroes West Sports Grill, responded to this review

Great to hear you enjoyed the spuds el grande, a personal favorite of mine, and that you are happy with our portions. I might recommend that you try our wings, GO HAWKS! More 

Contributor
14 reviews 14 reviews
8 restaurant reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 12, 2015

A group of families from our team had an impromptu dinner here. There were about 25 of us with about 10 kids. Lots of space and people were very accommodating and friendly. All the food was very good. Someone at our table got the ribs and the serving size was huge. Kids got desert...cheese cake and brownie (something) and that... More 

Was this review helpful? Yes 1
Joe P, Owner at Heroes West Sports Grill, responded to this review

It was our pleasure to host your gathering. What a great group of kids and parents. Please visit us again soon! More 

Ottawa, Illinois
Senior Contributor
33 reviews 33 reviews
24 restaurant reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 14, 2015 via mobile

I've eaten lunch here numerous times with 10-15 friends from work. All sandwiches have been excellent. I've never heard a complaint from anybody in our group. That's why we keep meeting here. Prices are reasonable for a sports bar.

Was this review helpful? Yes 2
Joe P, Owner at Heroes West Sports Grill, responded to this review

We love to host business groups and are happy to hear that we are able to provide good food and service to your group. Don, next time you are in ask for me so that i can say hello. Best Regards More 

Joliet, Illinois
Top Contributor
67 reviews 67 reviews
57 restaurant reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 5, 2015

Service even sitting at the bar wasn't the best, we were right there in front of bartenders and weren't tended to. I think the employees have a thing for regulars. The food was alright, I'll try again but if the service is the same I'll never return.

Was this review helpful? Yes 3
Joe P, Owner at Heroes West Sports Grill, responded to this review

I am sorry for your poor experience and thank you for providing us with valuable feedback. I will be sure to bring this up with staff during our meetings. We hope to see you again. More 

New Jersey
Top Contributor
59 reviews 59 reviews
55 restaurant reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 8, 2015

place was very busy. Had four people behind the bar, so service was fast. nice mix of foods on daily specials menu.

Was this review helpful? Yes 2
Joe P, Owner at Heroes West Sports Grill, responded to this review

Thanks for the positive words. We love Hawks Games! Best Regards, More 

Cranston, Rhode Island
Senior Contributor
26 reviews 26 reviews
14 restaurant reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 30, 2014

The food is good if you stick to pub fare (burgers, wings, apps). The service is widely varied depending on the server. Was here on several nights for business as it was convenient to work, and often was eating late.

Was this review helpful? Yes 1
Joe P, Owner at Heroes West Sports Grill, responded to this review

Dear Large Noggin69 I am sorry that we did not consistently provide you the service you deserve. We hope to see you again so that we can try to do a more consistent job. Thank you for the feed back and have a great new year! More 

Joliet, Illinois
Reviewer
4 reviews 4 reviews
4 restaurant reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 16, 2014

My kids love going to Heroes, especially for their buffalo chicken sandwich. The food is good with some items, like the soups, being very good. The menu is varied, and there are daily specials. It's a great place to eat and catch a game on one of their many displays. The open atmosphere is inviting, and due to its location... More 

Was this review helpful? Yes
Joe P, Owner at Heroes West Sports Grill, responded to this review

Jim, What a heart warming review. Thank you. Are you available to help us with Ad Copy on the future? Best Regards and Happy Holidays, More 

Peru, Illinois
Top Contributor
176 reviews 176 reviews
66 restaurant reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed December 13, 2014

Met our dad here never had been here even though I lived around here just recently. Ordered the nachos and the one pound macon bacon burger and it was really good. Burgers are available in smaller half pound size as well!!

Was this review helpful? Yes
Joe P, Owner at Heroes West Sports Grill, responded to this review

John, So glad to hear you enjoyed our Macon Burger, it is one of my favorites. Wishing you the best for the holidays. Hope to see you again soon. Cheers, More 

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Restaurant Details

Location and Contact Information

  • Address: 1530 Commerce Ln, Joliet, IL 60431-9231
  • Location: United States  >  Illinois (IL)  >  Joliet
  • Phone Number: 815-725-1234

Price and Cuisine

  • Cuisine: American

Description

Heroes West Sports Grill - 1530 Commerce Dr., Joliet Illinois 60431 - Located next to the Ramada - Phone (815) 725-1234
Open Hours
Sunday
11:00 am - 12:00 am
Monday
11:00 am - 12:00 am
Tuesday
11:00 am - 12:00 am
Wednesday
11:00 am - 12:00 am
Thursday
11:00 am - 2:00 am
Friday
11:00 am - 2:00 am
Saturday
11:00 am - 2:00 am

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Heroes West Sports Grill and other visitors
2 questions
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Bolingbrook, Illinois
1 month ago
Bolingbrook, Illinois
1 month ago

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Questions? Get answers from Heroes West Sports Grill staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?