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Potbelly Sandwich Works

#320 of 8,443 Restaurants in Chicago
Certificate of Excellence
$
The Loop
Delicatessen, Dessert, Soups, Sandwiches
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190 N State Street, Midway Airport Food Court, Chicago, IL
312-683-1234
Website
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Dining options: Takeout, Delivery
Good for:
Families with children
Takeout
Delivery

TripAdvisor Reviewer Highlights

Read all 190 reviews
Visitor rating
  • 68
    Excellent
  • 92
    Very good
  • 21
    Average
  • 4
    Poor
  • 5
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4 of 5 stars
Most recent review
CUSTOMER SERVICE IS TOPS

This place has it goin' on. There was a small line in which an employee went through taking orders so that by the time you got to the counter, your order was in and being made. The young man taking orders was awesome, friendly and very customer oriented. Our order was correct and absolutely... read more

4 of 5 starsReviewed January 9, 2015
Tina G
,
Freeland, Michigan
Good for:
  • Families with children
  • Takeout
  • Delivery
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190 Reviews from our TripAdvisor Community

Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Freeland, Michigan
Senior Contributor
43 reviews 43 reviews
23 restaurant reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 9, 2015

This place has it goin' on. There was a small line in which an employee went through taking orders so that by the time you got to the counter, your order was in and being made. The young man taking orders was awesome, friendly and very customer oriented. Our order was correct and absolutely yummy! I got the Mediterranean with... More 

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Parma, Italy
Senior Contributor
30 reviews 30 reviews
25 restaurant reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 1, 2015

Lovely place and tasty food, I got a turkey bacon and cheddar flat and was so good. prices are acceptable and the place is so cute. I'll be back there as soon as possible!

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Skokie, Illinois
Contributor
20 reviews 20 reviews
11 restaurant reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 23, 2014

We cmd here for this trip every year and get the same things. Get the turkey sandwich with lettuce, tomato, and Italian seasoning! Make the bun toasted and do NOT make it flat. Also get Pellegrino! LOVE this place!

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Springfield, IL
Top Contributor
213 reviews 213 reviews
126 restaurant reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed December 9, 2014

After our tour of the Chicago Theater we needed lunch and this place was right across State Street. The menu included soups and all kinds of interesting sandwiches. The stand in line and serve yourself was very efficient and quick. Yummy.

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Columbia, Maryland
Top Contributor
70 reviews 70 reviews
50 restaurant reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 6, 2014

I travel through Midway fairway often for work and this is usually my lunch stop. It is located right before the B terminal for Southwest. Don't let the line out the door scare you. I often start in the line in the hallway. There is usually a worker taking orders on an Ipad and by the time you make it... More 

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Senior Contributor
25 reviews 25 reviews
12 restaurant reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 6, 2014

One more fastfood of the Potbelly chain, with good and healthy foods! The place keep the tradiction and is nice and confortable. Lots of shops in around!

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Anaheim, California
Senior Contributor
36 reviews 36 reviews
8 restaurant reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 5, 2014

We went to Chicago for the Bears game, took the train into the city early to walk around and see the sites. We asked around for a sandwich place and everyone said Potbelly's. The food was good, but I did not ask for Jalepenos on my sandwich..lol All of the employees were really nice at explaining how the ordering and... More 

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Tampa, Florida
Top Contributor
357 reviews 357 reviews
213 restaurant reviews
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed November 20, 2014

Potbelly's started in Chicago - the original is on Lincoln Ave! This is a great sandwich shop with many options and toppings available as well as several healthy options. Much better than Subway! Baked and regular chips are available, but the best part are the fresh cookies baked daily! Worth taking an extra walk around the downtown area just to... More 

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Tel Aviv, Tel Aviv, Israel
Top Contributor
256 reviews 256 reviews
111 restaurant reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed November 1, 2014

We were walking and shopping on State street and stopped here for a quick bite for lunch. As this was our first time in Potbelly, the young woman at the the cashier was very kind and patient in explaining the menue and eventually gave us great tips on what to choose. They also have great diet/lite options.

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Ottawa, Canada
Top Contributor
56 reviews 56 reviews
27 restaurant reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 7, 2014

Stopped in a for a late lunch after taking a downtown CAF tour. Good sandwiches freshly made and the tomato soup was not bad either. I would go back for a fast lunch any time. Muuuuuuch better than Subway and without that weird Subway smell.

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Restaurant Details

Location and Contact Information

  • Address: 190 N State Street, Midway Airport Food Court, Chicago, IL
  • Location: United States  >  Illinois (IL)  >  Chicago>  > The Loop
  • Neighborhood: The Loop
  • Phone Number: 312-683-1234

Price and Cuisine

  • Average Prices: USD 5 - 10
  • Cuisine: Delicatessen, Dessert, Soups, Sandwiches

Restaurant Characteristics

  • Good for: Families with children

Questions & Answers

Questions? Get answers from Potbelly Sandwich Works staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?