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Potbelly Sandwich Works

#469 of 7,851 Restaurants in Chicago
#510 of 8,616 Places to Eat in Chicago
Certificate of Excellence
$
Neighborhood:
Downtown / The Loop
Sandwiches, Delicatessen, Soups
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190 N State Street, Midway Airport Food Court, Chicago, IL
312-683-1234
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Dining options: Breakfast, Dinner, Lunch, Delivery, Takeout

TripAdvisor Reviewer Highlights

Read all 223 reviews
Visitor rating
  • 80
    Excellent
  • 107
    Very good
  • 25
    Average
  • 4
    Poor
  • 7
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4 of 5 stars
Chicago fast food at its best

Potbelly is a Chicago institution and, for a fast food place, it's pretty darned good. Their subs are way better than other choices like Subway or Jimmy Johns.

4 of 5 starsReviewed August 14, 2015
maguiredan
,
Chicago, Illinois
Good for:
  • Families with children
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223 Reviews from our TripAdvisor Community

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Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
CO
Level Contributor
54 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed August 23, 2015 NEW

In a hurry, we ordered shakes and sandwiches the noon before we took the train back to MN. It was crazy-busy right after we received our order. It was our first time in one of these places and we were amazed at how the staff kept up the smiles and the individual chat. More surprising was when the clerk delivered... More 

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Chicago, Illinois
Level Contributor
137 reviews
76 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed August 14, 2015

Potbelly is a Chicago institution and, for a fast food place, it's pretty darned good. Their subs are way better than other choices like Subway or Jimmy Johns.

Was this review helpful? Yes
Chicago
Level Contributor
218 reviews
158 restaurant reviews
common_n_restaurant_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed August 12, 2015

The line was long but a worker with an iPad kept the line moving. Tasty and quick, I only wish that they sold shakes like they do in the city. The ice water dispenser and cups were also a nice touch.

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Cheyenne, Wyoming
Level Contributor
183 reviews
119 restaurant reviews
common_n_restaurant_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed July 31, 2015

Very tasty toasty subs! Stop for lunch at the pot belly ... It was recommended by a local as a favorite local chain. My husband had the Italian and I had the roast beef. Both were delicious. The staff was friendly and fast! I would definitely recommend it for a fun lunch stop!

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Freehold, NJ
Level Contributor
129 reviews
92 restaurant reviews
common_n_restaurant_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed July 30, 2015

While staying near Taylor street, we took the time to walk the area. Locating this gem, we decided to give it a try. WOW! Clean, friendly, fast, good, fresh, did I say friendly, ok... friendly staff. Established in 1977, these folks sure do live up to the three promises posted, #1.FRESH, GREAT ingredients, prepared in the shop , made the... More 

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Memphis, Tennessee
Level Contributor
89 reviews
71 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 29, 2015

Quick eats. I like sandwiches that are hot/toasted and they toast them. The meats were really good and fresh. I made my a combo.

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Parker, Colorado
Level Contributor
100 reviews
67 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 23, 2015

Went here for lunch while in town for business. Very busy place at lunch time so know what you want before you get to the counter to order so you don't slow it down. I had the smoked ham sandwich and it was great, hit the spot for lunch. Staff behind the counter were friendly and nice. I wish we... More 

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Level Contributor
31 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 19, 2015

First time my husband has eaten there. Sandwiches good. Staff a little discombobulated but you mab a few through that for a good sandwich. Gets a lot of foot traffic so they need t o tidy up more.

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Hoedspruit
Level Contributor
51 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed July 18, 2015

You cannot get a nicer fresh sandwich ... it is just awesome and worth every cent. Chicken and cheddar a good choice .

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Ottawa, Illinois
Level Contributor
111 reviews
74 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed July 12, 2015

I am a big fan if the veggie sandwich, I think I could eat it daily. My hubby got the wreck with bacon (it is probably what you would expect, yes). I typically get their soup but they did not have any that I would eat during this trip. Overall, great/friendly service and potbelly full love.

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Restaurant Details

Location and Contact Information

  • Address: 190 N State Street, Midway Airport Food Court, Chicago, IL
  • Location: United States  >  Illinois (IL)  >  Chicago>  > Downtown / The Loop
  • Neighborhood: Downtown / The Loop
  • Phone Number: 312-683-1234

Price and Cuisine

  • Average Prices: USD 5 - 10
  • Cuisine: Sandwiches, Delicatessen, Soups

Restaurant Characteristics

  • Good for: Families with children

Questions & Answers

Questions? Get answers from Potbelly Sandwich Works staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.