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Potbelly Sandwich Works

#602 of 8,136 Restaurants in Chicago
#654 of 8,720 Places to Eat in Chicago
Certificate of Excellence
Downtown / The Loop
Sandwiches, Delicatessen, Soups
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190 N State Street, Midway Airport Food Court, Chicago, IL
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Dining options: Lunch, Dinner, Breakfast, Delivery, Seating, Takeout

TripAdvisor Reviewer Highlights

Read all 236 reviews
Visitor rating
  • 84
  • 112
    Very good
  • 28
  • 4
  • 8
Rating summary
  • Food
    4.5 of 5 stars
    4 of 5 stars
  • Value
    4 of 5 stars
    4 of 5 stars
Great chili

Just wanted to give a quick shout out to Potbelly's chili. Chunky, satisfying, great amount of spice. Wonderful, quick, and reasonably priced option on a cold day.

4 of 5 starsReviewed 2 days ago
Good for:
  • Families with children
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236 Reviews from our TripAdvisor Community

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Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
33 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just wanted to give a quick shout out to Potbelly's chili. Chunky, satisfying, great amount of spice. Wonderful, quick, and reasonably priced option on a cold day.

Thank revlisad
Chicago, Illinois
Level Contributor
6 reviews
3 restaurant reviews
1 of 5 stars Reviewed 3 weeks ago

I am a frequent visitor of Potbelly and love the food. This location in downtown Chicago Theater district is the worst run Potbelly I have ever encountered. I have given them a few chances but they have never gotten better. The service is so slow, tonight just white I was standing in line they made the wrong sandwiches for 3... More 

Thank MagCal1111
Chino Hills, California
Level Contributor
61 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed October 12, 2015

My oldest son told me that the Potbelly sandwiches were better than Subway's...I have to admit he was right.

Thank AMISTAD144
Telluride, Colorado
Level Contributor
74 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed October 5, 2015

Don't change a thing Potbelly's! I love your sandwiches and salads and cookies and everything! Consistent and delicious!

Thank ihearttravel13
Eagleville, Pennsylvania
Level Contributor
148 reviews
56 restaurant reviews
common_n_restaurant_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed October 3, 2015

Avoid those pre-packaged sandwiches. Get a fresh one, made the way you like it from Potbelly. Choose your sandwich style, bread, and toppings. Nice options for vegetarian and meat eaters alike. They also have soup and salads. Very quick service if you are in a hurry. Glad I stumbled upon it!

Thank Tracey B
Salt Lake City, Utah
Level Contributor
5 reviews
4 of 5 stars Reviewed September 30, 2015

Conveniently located to my hotel, I stopped in for a pulled pork sandwich. The variety of condiments was very good and the service was quick and efficient. Within a couple of minutes I walked in and out with a hot delicious sandwich.

Branson, Missouri
Level Contributor
68 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed September 30, 2015

A standout in airport food! I ordered the pulled pork sandwich and was very happy with the spicy rendition I received. Let's face it, barbecue is different in every region and most folks are partial to their own, but this tangy sandwich had an unusual bite to it, making it delicious. Fast service in this crowded airport got me to... More 

Thank SoloTraveler1967
Chicago, Illinois
Level Contributor
71 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed September 17, 2015

Great sandwiches and you must pick up a dream bar for dessert. The line always seems to be long, but does move fast. The sandwich bread (white or wheat) is warm with melted cheese (cheese is optional) and loaded with your favorite toppings. They do offer salads, but I always go for the sandwich. One of my favorite sandwich places... More 

Thank Kathy F
Huntsville, Alabama, United States
Level Contributor
15 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 10, 2015

We had two meals here, lunch and then a breakfast the next day. They are smart, fast and friendly. Prices are reasonable. If not for the other places we wanted to try, I would have eaten all my meals here!

Thank rpcarpe
Level Contributor
115 reviews
63 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed September 4, 2015

The salad I ordered was ok, my husbands sandwich was acceptable. But this place is SO DIRTY. It was really depressing. I'm not planning to return.

Thank Jen A

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Restaurant Details

Location and Contact Information

  • Address: 190 N State Street, Midway Airport Food Court, Chicago, IL
  • Location: United States  >  Illinois (IL)  >  Chicago>  > Downtown / The Loop
  • Neighborhood: Downtown / The Loop
  • Phone Number: 312-683-1234

Price and Cuisine

  • Average Prices: USD 5 - 10
  • Cuisine: Sandwiches, Delicatessen, Soups

Restaurant Characteristics

  • Good for: Families with children


Questions & Answers

Questions? Get answers from Potbelly Sandwich Works staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.