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Potbelly Sandwich Works

#298 of 7,738 Restaurants in Chicago
#327 of 8,491 Places to Eat in Chicago
Certificate of Excellence
$
Neighborhood:
Downtown / The Loop
Sandwiches, Dessert, Delicatessen, Soups
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190 N State Street, Midway Airport Food Court, Chicago, IL
312-683-1234
Website
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Dining options: Delivery, Takeout

TripAdvisor Reviewer Highlights

Read all 197 reviews
Visitor rating
  • 73
    Excellent
  • 93
    Very good
  • 21
    Average
  • 4
    Poor
  • 6
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4 of 5 stars
CUSTOMER SERVICE IS TOPS

This place has it goin' on. There was a small line in which an employee went through taking orders so that by the time you got to the counter, your order was in and being made. The young man taking orders was awesome, friendly and very customer oriented. Our order was correct and absolutely... read more

4 of 5 starsReviewed January 9, 2015
Tina G
,
Freeland, Michigan
Good for:
  • Families with children
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197 Reviews from our TripAdvisor Community

Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
1 of 5 stars Reviewed May 2, 2015 NEW via mobile

I had 30 mins to spare before boarding time and I thought that was sufficient time to get my favorite salad. There were only 4 people ahead of me and they took my order while I was at the line. Twenty minutes later, I finally got to the register only to find out I still have to wait some more... More 

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Livingston, United Kingdom
Top Contributor
101 reviews 101 reviews
75 restaurant reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed April 14, 2015

Great wee place for some grub, the choice of sandwiches was excellent, and the cosy atmosphere appreciated. We had the med chicken, and meatball marinara - both superb. Very cheap considering what you get. There are several potbelly sandwich places throughout chicago, and I would recommend getting to one of them whilst in the city!

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Waxhaw, North Carolina
Top Contributor
87 reviews 87 reviews
47 restaurant reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 6, 2015

A bit pricy but really good sandwich and sub. Added avocado for $1 extra. One sandwich works for two of us.

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Orlando, Florida
Senior Contributor
21 reviews 21 reviews
13 restaurant reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 2, 2015

They have the best made sandwiches and home made hot soups, I get a different one each time I visit and have like each and every one. I also visit them at the airport

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Dearborn, Michigan
Top Contributor
134 reviews 134 reviews
85 restaurant reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed March 26, 2015

Quick sandwiches with fresh ingredients and healthy options available. Almost fast food, but much better ingredients and far more customer choices with a VERY efficient delivery system. Staff was welcoming and competent. Recommend for hurry-up dining.

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Poway, California
Contributor
13 reviews 13 reviews
3 restaurant reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 9, 2015

Love a good sandwich from here. What else can I say its always good, and always have friendly service.

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Freeland, Michigan
Top Contributor
61 reviews 61 reviews
34 restaurant reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 9, 2015

This place has it goin' on. There was a small line in which an employee went through taking orders so that by the time you got to the counter, your order was in and being made. The young man taking orders was awesome, friendly and very customer oriented. Our order was correct and absolutely yummy! I got the Mediterranean with... More 

Was this review helpful? Yes 1
Parma, Italy
Senior Contributor
34 reviews 34 reviews
29 restaurant reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 1, 2015

Lovely place and tasty food, I got a turkey bacon and cheddar flat and was so good. prices are acceptable and the place is so cute. I'll be back there as soon as possible!

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Skokie, Illinois
Senior Contributor
22 reviews 22 reviews
13 restaurant reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 23, 2014

We cmd here for this trip every year and get the same things. Get the turkey sandwich with lettuce, tomato, and Italian seasoning! Make the bun toasted and do NOT make it flat. Also get Pellegrino! LOVE this place!

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Springfield, IL
Top Contributor
215 reviews 215 reviews
128 restaurant reviews
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed December 9, 2014

After our tour of the Chicago Theater we needed lunch and this place was right across State Street. The menu included soups and all kinds of interesting sandwiches. The stand in line and serve yourself was very efficient and quick. Yummy.

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Restaurant Details

Location and Contact Information

  • Address: 190 N State Street, Midway Airport Food Court, Chicago, IL
  • Location: United States  >  Illinois (IL)  >  Chicago>  > Downtown / The Loop
  • Neighborhood: Downtown / The Loop
  • Phone Number: 312-683-1234

Price and Cuisine

  • Average Prices: USD 5 - 10
  • Cuisine: Sandwiches, Dessert, Delicatessen, Soups

Restaurant Characteristics

  • Good for: Families with children

Questions & Answers

Questions? Get answers from Potbelly Sandwich Works staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?
 

Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.