We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Cheesecake Factory

Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
71 Isham Road, Blue Back Square, West Hartford, CT 06107
860-233-5588
Website
Improve this listing
Today
11:30 am - 12:30 am
Open now
See all hours
Hours:
Sun 10:00 am - 10:00 pm
Mon - Thu 11:30 am - 11:00 pm
Fri - Sat 11:30 am - 12:30 am
Dining options: Breakfast, Late Night, Dinner, Reservations, Seating, Takeout, Waitstaff

TripAdvisor Reviewer Highlights

Read all 206 reviews
Visitor rating
  • 54
    Excellent
  • 80
    Very good
  • 53
    Average
  • 11
    Poor
  • 8
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    4 of 5 stars
great selections - lots to choose from - great cheesecake

any time we're at blue back square we stop in for a salad and cheesecake! their menu is huge! sandwiches, salads, pizza, burgers, entrees, and of course cheesecake. very good food for a chain restaurant. always busy so you may have a long wait. but it's worth it. and the servers are very nice.

4 of 5 starsReviewed 2 weeks ago
granniesmith
,
Pennsylvania
Add Photo Write a Review

206 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Level Contributor
9 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The restaurant is gorgeous, very welcoming when entering, the food was fantastic, is a little pricey but worth it. The server that I had was not very friendly, did not come back to check on me and my party. All in all I would say the food and atmosphere are on point, service needs some work.

Helpful?
Thank Melissa D
Pennsylvania
Level Contributor
151 reviews
124 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

any time we're at blue back square we stop in for a salad and cheesecake! their menu is huge! sandwiches, salads, pizza, burgers, entrees, and of course cheesecake. very good food for a chain restaurant. always busy so you may have a long wait. but it's worth it. and the servers are very nice.

Helpful?
Thank granniesmith
Hartford, Connecticut
Level Contributor
14 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I received a gift card to The Cheesecake Factory this past Christmas. It was a generous amount, but I was not particularly pleased at the restaurant, having eaten at Cheesecake factory eight years ago and been unimpressed. Either the chain has changed considerably, or I was in a bad mood the first time. FOOD: The menu itself has all types... More 

Helpful?
Thank DWI5412
Level Contributor
12 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I think the menu here is overwhelming and I never fully enjoy my meal. However great drinks and cheesecake

Helpful?
Thank shanna k
CT
Level Contributor
82 reviews
54 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Let's talk about what I love, the cheesecake and that's it! I've been to dinner a few times here. The wait is long,service is inconsistent, restaurant packed- to the uncomfortable standpoint, always a long wait 1-2 hrs regardless of how early I get there no call ahead. got to the factory at 6:15 told there was a 1 45 min... More 

Helpful?
Thank newkitten
Windsor, CT
Level Contributor
302 reviews
181 restaurant reviews
common_n_restaurant_reviews_1bd8 110 helpful votes
4 of 5 stars Reviewed December 22, 2015

Excellent food with generous servings at premium prices. Could use sound dampening baffles. Service is overworked. There is an EV charging station within 100 yards.

Helpful?
Thank DrBillCorcoran
West Hartford, Connecticut
Level Contributor
25 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 11, 2015

It's a chain restaurant which is usually packed with families who know what they're getting. The food is standard but not outstanding. The staff tries hard to get you in and get you out in a timely manner. The star of the show is the cheesecake. The offerings are varied and they work to bring out new flavors monthly. Your... More 

Helpful?
Thank clarkproof
Connecticut, United States
Level Contributor
31 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 11, 2015

The menu is huge, so take a look online before you go there, it's very overwhelming. The food is average, nothing spectacular. Drinks are tasty but expensive.

Helpful?
Thank Darcy_W212
East Hampton, Connecticut
Level Contributor
82 reviews
47 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed December 2, 2015

I found Cheesecake Factory to be overrated, they are a few steps above other restaurant chains like Chili's, Outlook, etc. Based on that, their prices do not in line with the quality of the food served. The wait for a table is not worth it in my opinion. Average food at too high a price.

Helpful?
Thank DaveL300
Connecticut
Level Contributor
57 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed November 9, 2015

Was thinking to go this place but could not find time.. One of my friend came to CT and she was fond of cheesecake and here we are.. We thought to go movie at 10:10 PM and we reached here by 8, but waiting time... it ruined our whole plan and we got the table by 930… 90 mins of... More 

Helpful?
Thank sanju_222323

Travelers who viewed The Cheesecake Factory also viewed

West Hartford, CT
 

Been to The Cheesecake Factory? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Location and Contact Information

  • Address: 71 Isham Road, Blue Back Square, West Hartford, CT 06107
  • Location: United States  >  Connecticut (CT)  >  West Hartford
  • Phone Number: 860-233-5588

Price and Cuisine

  • Cuisine: American, Pizza

Restaurant Characteristics

  • Good for: Families with children
Open Hours
Sunday
10:00 am - 10:00 pm
Monday
11:30 am - 11:00 pm
Tuesday
11:30 am - 11:00 pm
Wednesday
11:30 am - 11:00 pm
Thursday
11:30 am - 11:00 pm
Friday
11:30 am - 12:30 am
Saturday
11:30 am - 12:30 am

Questions & Answers

Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?