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Cheesecake Factory

71 Isham Rd, West Hartford, CT 06107-2205
860-233-5588
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Ranked #32 of 158 restaurants in West Hartford
Cuisines: American
Dining options: Breakfast/Brunch, Late Night
7 visitor photos
Restaurant details
Dining options: Breakfast/Brunch, Late Night
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124 reviews from our community

66% Recommend
    37
    45
    27
    10
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Ottawa, Canada
Senior Contributor
35 reviews 35 reviews
25 restaurant reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 8, 2014 NEW

The food at the cheesecake factory is delicious with huge portions (almost a bit too big) however the service is very slow. We were given a buzzer and told the wait would be about 10 minutes. After 15 minutes went by our buzzer went off and we had to wait almost another 10 minutes to actually be seated. Once seated,... More

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West Hartford, Connecticut
Top Contributor
55 reviews 55 reviews
42 restaurant reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed June 16, 2014

The decor is fun to look at for 10 mins. there. I don't understand why people keep coming back to eat such a horrible food with high price. Food is like typical franchaise resturant.(chilis, olive garden type) The service is very slow....

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West Hartford, CT
Top Contributor
54 reviews 54 reviews
34 restaurant reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed May 28, 2014

If you care about quality over quantity.. this is maybe not the place for you. I was forced to go here with a giggling gaggle of friends of friends and I stand by decision to not be coo-coo for cheesecake. The cheese actually is ok. But the menu is completely overwhelming. There are alot of food choices, large portions, but... More

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West Hartford, Connecticut
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 28, 2014

This restaurant is a chain, and as such, everyone knows what to expect and has their favorites. It is always crowded! The best time to go is to make a reservation for Sunday brunch before 11 a.m. The menu is extensive, but the food is just so-so. However, they give you so much, you can take the leftovers home for... More

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Cobleskill, New York
Top Contributor
139 reviews 139 reviews
55 restaurant reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed May 18, 2014

Have been here a number of times now, and we each have our go-to choices on the menu - everything from really healthy options to mac-and-cheese balls to decadent desserts. Midweek lunches and off hours have been our easiest seatings, but we actually got a table in only 10 minutes on a busy Sunday afternoon. It's a chain but a... More

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Connecticut
Top Contributor
152 reviews 152 reviews
113 restaurant reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed April 28, 2014

The place is always packed. Get there at 6 pm on a Saturday, as we did this weekend, and they'll tell you it'll be 45 minutes. (A month earlier, the first time we tried to use a gift card, we got there at 7 pm and was told it would be 90 minutes.) So it's hugely succesful, and here's why:... More

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Bristol, Connecticut
Senior Reviewer
10 reviews 10 reviews
9 restaurant reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 7, 2014

I never mind waiting for a good meal and good service, however this was not the case. We were told we had a 30 minute wait, which turned into an hour. We had the slowest server and actually ww were told during the meal he was going on a break and we were going to have a new server take... More

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Hartford, Connecticut
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed March 6, 2014

It was my birthday this week so I planned to find a resterant in west hartford to celebrate. We had a gift certificate so I decided to try Cheesecake Factory in the very nice blue back square shopping area. The resterant is very nice and clean and almost complety filled for a midweek meal. The service was good but for... More

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West Hartford, Connecticut
Top Contributor
68 reviews 68 reviews
37 restaurant reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 4, 2014

Whether you order a dish in Connecticut or California, it will taste the same. I loved the fried calamari across the US and was so surprised that it tasted just as good here in Ct. The fried macaroni and cheese balls are awesome as well.The menu is at least 28 pages long, so there's something for everyone, no matter what... More

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West Hartford, Connecticut, United States
Senior Contributor
36 reviews 36 reviews
23 restaurant reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 4, 2014

The menu is so extensive that everyone can find something palatable. Breakfast is served anytime, soup and salad is always good, and entrees are large enough for the biggest eaters. This is a nice place to have lunch with a friend, which I have done, and it is also a great place for a birthday gathering, which was the reason... More

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