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Cheesecake Factory

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71 Isham Rd, West Hartford, CT 06107-2205
860-233-5588
Website
Today
11:30 am - 12:30 am
Open now
See all hours
Hours:
Sun 10:00 am - 10:00 pm
Mon - Thu 11:30 am - 11:00 pm
Fri - Sat 11:30 am - 12:30 am
Dining options: Breakfast/Brunch, Late Night
Good for:
Breakfast/Brunch
Late Night

TripAdvisor Reviewer Highlights

Read all 151 reviews
Visitor rating
  • 42
    Excellent
  • 56
    Very good
  • 36
    Average
  • 10
    Poor
  • 7
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    4 of 5 stars
Most recent review
We enjoyed it!

We had excellent service. Our waiter, Matthew, was very attentive without being intrusive. He took our orders on time and food came out quickly. Salads, bread, children's meals and cheesecake were all very good. Cheesecake is very creamy and not overly sweet. We will definitely go back again.

4 of 5 starsReviewed February 24, 2015
CtUSAMom
,
New London, Connecticut
via mobile
Good for:
  • Breakfast/Brunch
  • Late Night
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151 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
New London, Connecticut
Top Contributor
108 reviews 108 reviews
83 restaurant reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed February 24, 2015 NEW via mobile

We had excellent service. Our waiter, Matthew, was very attentive without being intrusive. He took our orders on time and food came out quickly. Salads, bread, children's meals and cheesecake were all very good. Cheesecake is very creamy and not overly sweet. We will definitely go back again.

Was this review helpful? Yes
2 reviews
4 of 5 stars Reviewed February 20, 2015

The food is very good and you get more food for your buck, I work near the restaurant and I always see someone come out with a doggy bag. You won't be disappointed, however if you don't like to wait for a seat, be sure to go in the beginning of the week (Monday,Tuesday or Wednesday) otherwise you will have... More 

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Farmington, Connecticut
Top Contributor
188 reviews 188 reviews
155 restaurant reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed February 2, 2015 via mobile

We used to go to this restaurant many years ago and stopped because of the long waiting times. Yesterday was Super Bowl Sunday and we decided to go to one of our favorite restaurants, Max's Oyster Bar, but unfortunately, they were closed because of a staff event. Since we were in the neighborhood, we decided to try CCF in the... More 

Was this review helpful? Yes 1
Manchester
Top Contributor
80 reviews 80 reviews
56 restaurant reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 27, 2015

The Cheesecake Factory is a fun place to eat with a HUGE menu.The first time we went my wife was worried there would be nothing she could eat because she was on a weight loss program. We have eaten there numerous times since and each time she has had a problem NOT with finding something she can eat but instead,... More 

Was this review helpful? Yes 1
Senior Contributor
26 reviews 26 reviews
24 restaurant reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 10, 2015

Visited earlier this month when a group of friends and I decided to meet up for dinner while we were all in town. This restaurant is perfect for just that kind of occasion. The service is not too quick that you cannot catch up but not too slow that you are all too busy focused on how hungry you are... More 

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Connecticut
Top Contributor
69 reviews 69 reviews
37 restaurant reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed December 28, 2014

I don't understand what the big deal is with this restaurant is and why people wait HOURS for a table. We were told about 25 minutes for a table of four at 3pm on a Sunday afternoon. OK. Waited almost 45. When our pager finally buzzed, we are back in the overcrowded waiting area and then told to wait to... More 

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Ellington, Connecticut
Contributor
14 reviews 14 reviews
5 restaurant reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 5, 2014

Stopped in for lunch and was rudely told that I couldn't have a booth as there wasn't any waitstaff for the booth section. Sat in the "assembly line" seats and within three minutes, the hostess sat people in the booth across from me. Would of walked out but was with a client and didn't want to upset the client. Food... More 

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Connecticut
Senior Contributor
24 reviews 24 reviews
21 restaurant reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 20, 2014

My daughter and I had lunch at the Cheesecake Factory today. We enjoyed the meal and the ambiance and the service was good. But, I don't like their cheesecakes! This is the second time I have eaten there and we shared a piece of cheesecake both times. The top of the cheesecake seems dried out as if it should have... More 

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1 review
3 of 5 stars Reviewed November 15, 2014 via mobile

Said the wait time was 45 minutes. Ended up waiting one hour and twenty minutes. Cheesecake was also frozen.

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cheshire,connecticut
Top Contributor
165 reviews 165 reviews
139 restaurant reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed November 7, 2014 credit card Amex Card Member Review

Food is good. Like their salads. Great brown bread. Wonderfully displayed desserts as you enter and leave!!

Was this review helpful? Yes

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Restaurant Details

Location and Contact Information

  • Address: 71 Isham Rd, West Hartford, CT 06107-2205
  • Location: United States  >  Connecticut (CT)  >  West Hartford
  • Phone Number: 860-233-5588

Price and Cuisine

  • Cuisine: American
Open Hours
Sunday
10:00 am - 10:00 pm
Monday
11:30 am - 11:00 pm
Tuesday
11:30 am - 11:00 pm
Wednesday
11:30 am - 11:00 pm
Thursday
11:30 am - 11:00 pm
Friday
11:30 am - 12:30 am
Saturday
11:30 am - 12:30 am

Questions & Answers

Questions? Get answers from Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?