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71 Isham Rd, West Hartford, CT 06107-2205
860-233-5588
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Today
11:30 am - 12:30 am
Open now
See all hours
Hours:
Sun 10:00 am - 10:00 pm
Mon - Thu 11:30 am - 11:00 pm
Fri - Sat 11:30 am - 12:30 am
Dining options: Lunch, Dinner, Breakfast, Late Night, Reservations

TripAdvisor Reviewer Highlights

Read all 177 reviews
Visitor rating
  • 49
    Excellent
  • 68
    Very good
  • 42
    Average
  • 11
    Poor
  • 7
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    4 of 5 stars
Good but slow, late service

We ordered first some cocktails and an appetizer. First we got water, at that moment we ordered the plates from the skinny menu. After 15 minutes, they served us first the plates and forgot the drinks and appetizer, plus the bread. They apologize, but it wasn't what we were expecting. They were so... read more

4 of 5 starsReviewed August 16, 2015
AkirePR
,
Connecticut
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177 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
16 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 20, 2015

This place never ceases to amaze me. I have been multiple times with many different people and have never had an issue. Great food, friendly staff and beautiful restaurant. The only issue I had with my most recent trip is that everyone else got their food at the same time and I waited about 5 minutes after they got their... More 

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Connecticut
Level Contributor
106 reviews
86 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed August 16, 2015

We ordered first some cocktails and an appetizer. First we got water, at that moment we ordered the plates from the skinny menu. After 15 minutes, they served us first the plates and forgot the drinks and appetizer, plus the bread. They apologize, but it wasn't what we were expecting. They were so slow. I don't know what happened that... More 

Was this review helpful? Yes
Springfield, Massachusetts
Level Contributor
12 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 31, 2015

It was busy, busy but overall it was pretty good. This town this Cheesecake Factory is, it's like your in a different world, there is so much to do from shopping to listening to outdoor music, they have other restaurants as well. Nice place to spend the day or just a few hours. Nice place to visit if you want... More 

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Connecticut
Level Contributor
95 reviews
64 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed July 29, 2015

You may need a workout prior to going to the Cheesecake Factory. The menu must weigh 8 lbs. They have every conceivable food item on the planet available at any time. Some of it is good. Some of it is ok. The Cheesecake is good - but it is NOT Juniors from Brooklyn. But, having said that - I'd go... More 

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Level Contributor
13 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 28, 2015

Have been coming here for years and have always been a huge fan of the curb side. My family is addicted enough to order 1-2x a month at minimum. I must say curb side service has drastically declined through the years. When you do let management know, usually they make it right and take responsibility.. However it's annoying to have... More 

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Connecticut
Level Contributor
115 reviews
88 restaurant reviews
common_n_restaurant_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed July 20, 2015

I had the chance to visit the Cheesecake Factory in West Hartford at Blue Back Square twice in a very short time period, over a weekend in July 2015. One group had three people, and one had four people. In both cases, parking was convenient and $7 for the day in a nearby public garage. Our server was Robert, and... More 

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2 reviews
5 of 5 stars Reviewed July 14, 2015

Excellent food and service you can call your order in and have it ready to pick up within 20 minutes.

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Hafnarfjörður
Level Contributor
36 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 2, 2015

I am a Cheesecake Factory lover and the West Hartford one is a good one. I had Chicken Alfredo and it was amazing :) I highly recommend it :)

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Level Contributor
7 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 30, 2015 via mobile

I really enjoy going to the cheesecake factory, I went many times. The food is always delicious. The decor is nice and the servers a very friendly. The only thing thats a little annoying is, the long wait time. But i gotta say, its totally worth it :-p

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West Hartford
Level Contributor
5 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 30, 2015

Food here is great and cheesecake is best in area. As can be expected in all popular restaurants you almost always have a wait to get a table but it's worth it.

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Restaurant Details

Location and Contact Information

  • Address: 71 Isham Rd, West Hartford, CT 06107-2205
  • Location: United States  >  Connecticut (CT)  >  West Hartford
  • Phone Number: 860-233-5588

Price and Cuisine

  • Cuisine: American
Open Hours
Sunday
10:00 am - 10:00 pm
Monday
11:30 am - 11:00 pm
Tuesday
11:30 am - 11:00 pm
Wednesday
11:30 am - 11:00 pm
Thursday
11:30 am - 11:00 pm
Friday
11:30 am - 12:30 am
Saturday
11:30 am - 12:30 am

Questions & Answers

Questions? Get answers from Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?