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The Counter Santana Row

Certificate of Excellence
Mexican, American, Hamburgers, Diner
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3055 Olin Avenue, Suite 1035, San Jose, CA 95128
(408) 423-9200
Website
Today
11:00 am - 10:00 pm
Closed now
See all hours
Hours:
Sun - Sat 11:00 am - 10:00 pm
Dining options: Dinner, Lunch, Outdoor Seating, Reservations

TripAdvisor Reviewer Highlights

Read all 80 reviews
Visitor rating
  • 29
    Excellent
  • 30
    Very good
  • 17
    Average
  • 3
    Poor
  • 1
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
Very good burger place

The location is nice and the service is impeccable. The landmark of the location is the do-it-yourself burger. They have forms with checkboxes in the menu and a lot of pencils. You make your ticks, hand it over and a bit later you get to see your creation, quite a nice experience, if you got lucky... read more

4 of 5 starsReviewed April 22, 2015
Andrei H
Good for:
  • Families with children
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80 Reviews from our TripAdvisor Community

Date | Rating
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
Contributor
16 reviews 16 reviews
6 restaurant reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 22, 2015

The location is nice and the service is impeccable. The landmark of the location is the do-it-yourself burger. They have forms with checkboxes in the menu and a lot of pencils. You make your ticks, hand it over and a bit later you get to see your creation, quite a nice experience, if you got lucky with the mixture. The... More 

Was this review helpful? Yes 1
San Jose, California
Top Contributor
111 reviews 111 reviews
42 restaurant reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed March 27, 2015

Best turkey burger ever - love to have it with the vanilla shake and the sweet potato fries delicious burgers, great location @ santana row, inside and outdoors seating makes it perfect for family, couples and kids!

Was this review helpful? Yes 1
San Jose, California, United States
Senior Contributor
29 reviews 29 reviews
23 restaurant reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 13, 2015

Top notch. Endless combinations beef, chicken, byson, and more. Customize your toppings, bread, sauces. Great presentation with quality ingredients

Was this review helpful? Yes 1
San Jose, California
Senior Contributor
38 reviews 38 reviews
22 restaurant reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 3, 2015

I like that you get to customize your burgers. I enjoy taking my nieces and nephews here and letting them try new things on a burger.

Was this review helpful? Yes 1
Tel Aviv, Israel
Senior Contributor
21 reviews 21 reviews
9 restaurant reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 26, 2015

Was there for the first time with couple of friends on Sunday night. They do not accept invitation by phone so we waited outside 45 minutes! Eventually dinner was great, by the fact you can actually choose almost what ever you want with your burger. You get a paper with many many choices and a small pencil to mark your... More 

Was this review helpful? Yes 1
Sunnyvale, California
Senior Contributor
24 reviews 24 reviews
22 restaurant reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 23, 2014 credit card Amex Card Member Review

The Counter is the best burger place around, and lives up to the label "gourmet." The specials are good, but you really want to try the custom made burgers.

Was this review helpful? Yes 1
San Francisco, California
Contributor
19 reviews 19 reviews
13 restaurant reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 21, 2014

Absolutely the best burger in San Jose. I wish they would bring their steak burger special back again. Good selection of wine and beer and fabulous fries in an awesome setting. Please bring back the rombauer merlot. I love the burger medium rare topped with egg and cheese.

Was this review helpful? Yes
San Jose, California
Senior Reviewer
8 reviews 8 reviews
6 restaurant reviews
3 of 5 stars Reviewed December 14, 2014

I read many reviews for this place have to agree with most of them that the burger is good. I love the sweet potato fries its out standing. But the service is not that good. We pay a good money for a meal and we deserve a better service. We didn't come here for free food. The lady with the... More 

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Syracuse, New York
Contributor
20 reviews 20 reviews
9 restaurant reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 9, 2014

From the size of the crowd waiting to eat, we decided to get carry out here. They were pretty good about answering questions about the extensive menu and getting our order and having it ready in about 25 minutes (10 mins later than they said, but we expected that based on the crowd). Its pricey for burgers , but they... More 

Was this review helpful? Yes
San Jose, California, United States
Contributor
12 reviews 12 reviews
7 restaurant reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 29, 2014 via mobile

I have eaten here twice, and the food is good. There are a seemingly endless amount of choices and combinations to make your perfect burger. However, that being said, the service is friendly but slow. One time we waited over an hour for a table and when we inquired about it, we were told we had already been called, but... More 

Was this review helpful? Yes 1

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Restaurant Details

Location and Contact Information

  • Address: 3055 Olin Avenue, Suite 1035, San Jose, CA 95128
  • Location: United States  >  California (CA)  >  San Jose
  • Phone Number: (408) 423-9200

Price and Cuisine

  • Cuisine: Mexican, American, Hamburgers, Diner

Restaurant Characteristics

  • Good for: Families with children
Open Hours
Sunday
11:00 am - 10:00 pm
Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 10:00 pm
Saturday
11:00 am - 10:00 pm

Questions & Answers

Questions? Get answers from The Counter Santana Row staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?