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The Counter

$$
American, Fast Food, Hamburgers
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369 California Avenue, Palo Alto, CA 94306
Website
Today
11:00 am - 10:00 pm
Closed now
See all hours
Hours:
Sun 11:00 am - 9:30 pm
Mon - Thu 11:00 am - 10:00 pm
Fri - Sat 11:00 am - 11:00 pm
Dining options: Dinner, Lunch

TripAdvisor Reviewer Highlights

Read all 105 reviews
Visitor rating
  • 45
    Excellent
  • 36
    Very good
  • 18
    Average
  • 4
    Poor
  • 2
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
Great Options

We had a very enjoyable, casual meal at The Counter with truly friendly service. As someone who likes to mix weird flavors, I loved the unusual topping options and the burger was nice and hefty. So, why four stars? I always order medium, the waitress actually suggested medium, but the burger I... read more

4 of 5 starsReviewed February 26, 2015
Bcohen13
,
Pittsburgh, Pennsylvania
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105 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
2 reviews
5 of 5 stars Reviewed May 22, 2015

Stopped in for lunch - super busy but found a place at the counter....build your own burger is a great feature. Honestly one of, if not THE best burger I've ever had. A little pricy but worth every penny.

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Bedford, United Kingdom
Senior Contributor
23 reviews 23 reviews
13 restaurant reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 10, 2015

This place is now my weekly haunt...excellent food - burgers, fries and milkshakes. Even my girlfriend loved the tuna tataki burger and she is vegetarian!!!

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Palo Alto, California
Top Contributor
50 reviews 50 reviews
26 restaurant reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed March 17, 2015

When this place first opened, it seemed like a great idea, and the food was delicious, but the last several times I've been, the food, the service, and the environment have seemed no more than ordinary. Not only that, but if you are paying for a custom and premium burger experiences it should be just that. The quality of the... More 

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Pittsburgh, Pennsylvania
Top Contributor
134 reviews 134 reviews
86 restaurant reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed February 26, 2015

We had a very enjoyable, casual meal at The Counter with truly friendly service. As someone who likes to mix weird flavors, I loved the unusual topping options and the burger was nice and hefty. So, why four stars? I always order medium, the waitress actually suggested medium, but the burger I got was still well done. I don't know... More 

Was this review helpful? Yes
Senior Contributor
30 reviews 30 reviews
21 restaurant reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 21, 2015

Love this place. If you like burgers and you want something more high end than a fast food place but not have to take up another mortgage then this is the place to go! Huge selection of burgers, you can even custom make the one you dreamt about last night! Drinks are good as well and service is always great,... More 

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UK
Top Contributor
59 reviews 59 reviews
12 restaurant reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 5, 2015

This is a build your own burger restaurant but they do have some excellent recommendation burger meals which is what I opted for. You certainly get a lot for your money but it was all excellent. The staff were very helpful and attentive.There was a great atmosphere here. They do some good beer too.

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Palo Alto, California
Top Contributor
64 reviews 64 reviews
52 restaurant reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 3, 2014

I have been to the counter many times since it opened. Overall, I have been impressed with the quality of the food. A single patty is the best choice as anything larger is overwhelming except for the big eater. I like the sweet potato fries and I enjoy the choice of add on's. Service is generally quick and take out... More 

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United States
Top Contributor
77 reviews 77 reviews
39 restaurant reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed October 19, 2014

The counter tries to give a new face to the burger, and in my mind it succeeds. We went to the Palo Alto and the Mountain View location, and both were good. What I liked is that the flavors are unique. They are not just the same old hat in new packaging. The flavors are actually new and unique, not... More 

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Fleet, Hampshire
Top Contributor
150 reviews 150 reviews
103 restaurant reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed October 11, 2014

We had lunch here and liked the feel of the place, modern and clean. Serving staff all efficient and working hard. Gluten free options plentiful and listed on a separate menu, gf buns provided. My salmon with herbs in a bowl of lettuce was a healthy alternative and tasted good. With a shake and two lots of chips, bill came... More 

Was this review helpful? Yes 1
Top Contributor
104 reviews 104 reviews
59 restaurant reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed October 7, 2014

Ok so I wanted a burger .....hmmm looked around ....I never read reviews prior to trying a place It looked nice...looked expensive ....seems like yet another place trying soooo hard to recreate a burger Burger was fair ....not hot maybe pre-cooked . Nothing comes with it . Burger and TINY salad 15.50 Damn !!!! I will not return . Look... More 

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Restaurant Details

Location and Contact Information

  • Address: 369 California Avenue, Palo Alto, CA 94306
  • Location: United States  >  California (CA)  >  Palo Alto

Price and Cuisine

  • Average Prices: USD 10 - 15
  • Cuisine: American, Fast Food, Hamburgers
Open Hours
Sunday
11:00 am - 9:30 pm
Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 11:00 pm
Saturday
11:00 am - 11:00 pm

Questions & Answers

Questions? Get answers from The Counter staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?