We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Counter

$$
American, Fast Food
Improve this listing
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Your filters are still active.
There are no pins in your viewport. Try moving the map or changing your filters.
Get directions
369 California Avenue, Palo Alto, CA 94306
6503213900
Website
Today
11:00 am - 10:00 pm
Closed now
See all hours
Hours:
Sun 11:00 am - 9:30 pm
Mon - Thu 11:00 am - 10:00 pm
Fri - Sat 11:00 am - 11:00 pm
Dining options: Lunch, Dinner

TripAdvisor Reviewer Highlights

Read all 109 reviews
Visitor rating
  • 48
    Excellent
  • 37
    Very good
  • 18
    Average
  • 4
    Poor
  • 2
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
Gourmet burgers to die for!

Great burgers, great service, great meal, what more can I say. This is one of my family's favorite places for dinner. We have been here many times and on each visit, we try something different. I can say we have never had a bad burger at this place. My favorite is their Carne Asada burger with... read more

4 of 5 starsReviewed July 16, 2015
AnnShiao
,
Bakersfield, California
Add Photo Write a Review

109 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Bakersfield, California
Level Contributor
4 reviews
4 restaurant reviews
4 of 5 stars Reviewed July 16, 2015

Great burgers, great service, great meal, what more can I say. This is one of my family's favorite places for dinner. We have been here many times and on each visit, we try something different. I can say we have never had a bad burger at this place. My favorite is their Carne Asada burger with guacamole. YUM! Keep in... More 

Was this review helpful? Yes
Mumbai
Level Contributor
81 reviews
47 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed July 7, 2015

A great place to build your own burgers .. lots of options and fillings to choose from .. every for vegetarians .. one of the best places to quench your 'thirst' for a nice big burger .. even their shakes are nice .. reminded me of the shake shack in NY.. must-visit .. wont be disappointed.

Was this review helpful? Yes
Redding, California
Level Contributor
195 reviews
90 restaurant reviews
common_n_restaurant_reviews_1bd8 124 helpful votes
5 of 5 stars Reviewed June 29, 2015

I am shocked with how great our experience today was at The Counter...we had the best time possible from incredible service, great food, flights of beer, good music playing, free wifi, outlet at the booth to recharge and were not rushed at all...definitely a place to return and bring friends.

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed May 22, 2015

Stopped in for lunch - super busy but found a place at the counter....build your own burger is a great feature. Honestly one of, if not THE best burger I've ever had. A little pricy but worth every penny.

Was this review helpful? Yes
Bedford, United Kingdom
Level Contributor
23 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed May 10, 2015

This place is now my weekly haunt...excellent food - burgers, fries and milkshakes. Even my girlfriend loved the tuna tataki burger and she is vegetarian!!!

Was this review helpful? Yes
Palo Alto, California
Level Contributor
50 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed March 17, 2015

When this place first opened, it seemed like a great idea, and the food was delicious, but the last several times I've been, the food, the service, and the environment have seemed no more than ordinary. Not only that, but if you are paying for a custom and premium burger experiences it should be just that. The quality of the... More 

Was this review helpful? Yes
Pittsburgh, Pennsylvania
Level Contributor
134 reviews
86 restaurant reviews
common_n_restaurant_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed February 26, 2015

We had a very enjoyable, casual meal at The Counter with truly friendly service. As someone who likes to mix weird flavors, I loved the unusual topping options and the burger was nice and hefty. So, why four stars? I always order medium, the waitress actually suggested medium, but the burger I got was still well done. I don't know... More 

Was this review helpful? Yes
Level Contributor
30 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 21, 2015

Love this place. If you like burgers and you want something more high end than a fast food place but not have to take up another mortgage then this is the place to go! Huge selection of burgers, you can even custom make the one you dreamt about last night! Drinks are good as well and service is always great,... More 

Was this review helpful? Yes
UK
Level Contributor
65 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed February 5, 2015

This is a build your own burger restaurant but they do have some excellent recommendation burger meals which is what I opted for. You certainly get a lot for your money but it was all excellent. The staff were very helpful and attentive.There was a great atmosphere here. They do some good beer too.

Was this review helpful? Yes
Palo Alto, California
Level Contributor
72 reviews
60 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed November 3, 2014

I have been to the counter many times since it opened. Overall, I have been impressed with the quality of the food. A single patty is the best choice as anything larger is overwhelming except for the big eater. I like the sweet potato fries and I enjoy the choice of add on's. Service is generally quick and take out... More 

Was this review helpful? Yes

Travelers who viewed The Counter also viewed

 

Been to The Counter? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Counter

Address: 369 California Avenue, Palo Alto, CA 94306
Phone Number: 6503213900
Location: United States  >  California (CA)  >  Palo Alto
Open Hours:
Sunday 11:00 am - 9:30 pm
Monday 11:00 am - 10:00 pm
Tuesday 11:00 am - 10:00 pm
Wednesday 11:00 am - 10:00 pm
Thursday 11:00 am - 10:00 pm
Friday 11:00 am - 11:00 pm
Saturday 11:00 am - 11:00 pm
Average Prices: USD 10 - 15
Cuisine: American, Fast Food

Owners: What's your side of the story?

Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.

Manage your listing
Improve this listing

Restaurant Details

Location and Contact Information

  • Address: 369 California Avenue, Palo Alto, CA 94306
  • Location: United States  >  California (CA)  >  Palo Alto
  • Phone Number: 6503213900

Price and Cuisine

  • Average Prices: USD 10 - 15
  • Cuisine: American, Fast Food
Open Hours
Sunday
11:00 am - 9:30 pm
Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 11:00 pm
Saturday
11:00 am - 11:00 pm

Questions & Answers

Questions? Get answers from The Counter staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?