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369 California Avenue, Palo Alto, CA 94306
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Ranked #34 of 317 Restaurants in Palo Alto
Certificate of Excellence 2014
Price range: $10 - $15
Sun 11:00 am - 9:30 pm
Mon - Thu 11:00 am - 10:00 pm
Fri - Sat 11:00 am - 11:00 pm
Cuisines: American, Hamburgers, Fast Food
Restaurant details
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99 reviews from our community

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Rating summary
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
Palo Alto, California
Top Contributor
59 reviews 59 reviews
48 restaurant reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 3, 2014

I have been to the counter many times since it opened. Overall, I have been impressed with the quality of the food. A single patty is the best choice as anything larger is overwhelming except for the big eater. I like the sweet potato fries and I enjoy the choice of add on's. Service is generally quick and take out... More 

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United States
Top Contributor
60 reviews 60 reviews
25 restaurant reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 19, 2014

The counter tries to give a new face to the burger, and in my mind it succeeds. We went to the Palo Alto and the Mountain View location, and both were good. What I liked is that the flavors are unique. They are not just the same old hat in new packaging. The flavors are actually new and unique, not... More 

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Fleet, Hampshire
Top Contributor
120 reviews 120 reviews
79 restaurant reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed October 11, 2014

We had lunch here and liked the feel of the place, modern and clean. Serving staff all efficient and working hard. Gluten free options plentiful and listed on a separate menu, gf buns provided. My salmon with herbs in a bowl of lettuce was a healthy alternative and tasted good. With a shake and two lots of chips, bill came... More 

Was this review helpful? Yes 1
Top Contributor
96 reviews 96 reviews
58 restaurant reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed October 7, 2014 via mobile

Ok so I wanted a burger .....hmmm looked around ....I never read reviews prior to trying a place It looked nice...looked expensive ....seems like yet another place trying soooo hard to recreate a burger Burger was fair ....not hot maybe pre-cooked . Nothing comes with it . Burger and TINY salad 15.50 Damn !!!! I will not return . Look... More 

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Redwood City
14 reviews 14 reviews
5 restaurant reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 30, 2014

Many burger choices that are just delicious. Sweet potatoe fries are wonderful as well. Will definitely go back when an In & Out Burger is just not enough.

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Mountain View, California
Senior Contributor
36 reviews 36 reviews
14 restaurant reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 29, 2014

Build your own burger is risky, but keep it simple and you will do fine. Great for family with kids, very noisy so you won't mind the kids adding to the ambience. After about 4 visits have decided this is the best burger around. The fried pickles are good as well. If you can sit outside, yes on the camino... More 

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Rockville, Maryland
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 26, 2014

Best burgers I have had in a long time. The service in one word... GREAT. The burgers are amazing and quick.

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Colchester, United Kingdom
Top Contributor
54 reviews 54 reviews
16 restaurant reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed September 23, 2014

Ate here a couple of times during a 10 day stay and service was very good each time. Helpful staff willing to find out information concerning wine if they don't know and fast service. Food was good, no complaints with the burgers. Milkshakes are fantastic but probably contain your daily calorie allowance. Only one female toilet so can be a... More 

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San Antonio, Texas
18 reviews 18 reviews
5 restaurant reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 13, 2014

The restaurant is clean and bright. The build-your-own burger idea was a hit with our group - part of the fun was everyone brainstorming different combos. We had fried pickles and sweet potato fries for appetizers - both were good, not groundbreaking, but good. The burgers were yummy, as were the milkshakes (you can build your own milkshake too). The... More 

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 13, 2014 via mobile

The title says it all and the shoestring cheese fries are most delicious. They have an order form which you select to custom build your burger. What garnish what sauce and so forth. Onions and jerkins are always my favourites. Service is good too. Environment is great too. Everyone enjoyed the meal and prices are fair. Will return for more.... More 

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Additional Information about The Counter

Address: 369 California Avenue, Palo Alto, CA 94306
Location: United States  >  California (CA)  >  Palo Alto
Open Hours:
Sunday 11:00 am - 9:30 pm
Monday 11:00 am - 10:00 pm
Tuesday 11:00 am - 10:00 pm
Wednesday 11:00 am - 10:00 pm
Thursday 11:00 am - 10:00 pm
Friday 11:00 am - 11:00 pm
Saturday 11:00 am - 11:00 pm
Average Prices: USD 10 - 15
Cuisine: American, Hamburgers, Fast Food

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Questions & Answers

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Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?