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The Counter

$$
American, Fast Food, Hamburgers
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369 California Avenue, Palo Alto, CA 94306
6503213900
Website
Today
11:00 am - 11:00 pm
Open now
See all hours
Hours:
Sun 11:00 am - 9:30 pm
Mon - Thu 11:00 am - 10:00 pm
Fri - Sat 11:00 am - 11:00 pm
Dining options: Lunch, Dinner

TripAdvisor Reviewer Highlights

Read all 107 reviews
Visitor rating
  • 47
    Excellent
  • 36
    Very good
  • 18
    Average
  • 4
    Poor
  • 2
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
Great Options

We had a very enjoyable, casual meal at The Counter with truly friendly service. As someone who likes to mix weird flavors, I loved the unusual topping options and the burger was nice and hefty. So, why four stars? I always order medium, the waitress actually suggested medium, but the burger I... read more

4 of 5 starsReviewed February 26, 2015
Bcohen13
,
Pittsburgh, Pennsylvania
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107 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Redding, California
Level Contributor
190 reviews
85 restaurant reviews
common_n_restaurant_reviews_1bd8 119 helpful votes
5 of 5 stars Reviewed June 29, 2015 NEW

I am shocked with how great our experience today was at The Counter...we had the best time possible from incredible service, great food, flights of beer, good music playing, free wifi, outlet at the booth to recharge and were not rushed at all...definitely a place to return and bring friends.

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2 reviews
5 of 5 stars Reviewed May 22, 2015

Stopped in for lunch - super busy but found a place at the counter....build your own burger is a great feature. Honestly one of, if not THE best burger I've ever had. A little pricy but worth every penny.

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Bedford, United Kingdom
Level Contributor
23 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed May 10, 2015

This place is now my weekly haunt...excellent food - burgers, fries and milkshakes. Even my girlfriend loved the tuna tataki burger and she is vegetarian!!!

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Palo Alto, California
Level Contributor
50 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed March 17, 2015

When this place first opened, it seemed like a great idea, and the food was delicious, but the last several times I've been, the food, the service, and the environment have seemed no more than ordinary. Not only that, but if you are paying for a custom and premium burger experiences it should be just that. The quality of the... More 

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Pittsburgh, Pennsylvania
Level Contributor
134 reviews
86 restaurant reviews
common_n_restaurant_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed February 26, 2015

We had a very enjoyable, casual meal at The Counter with truly friendly service. As someone who likes to mix weird flavors, I loved the unusual topping options and the burger was nice and hefty. So, why four stars? I always order medium, the waitress actually suggested medium, but the burger I got was still well done. I don't know... More 

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Level Contributor
30 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 21, 2015

Love this place. If you like burgers and you want something more high end than a fast food place but not have to take up another mortgage then this is the place to go! Huge selection of burgers, you can even custom make the one you dreamt about last night! Drinks are good as well and service is always great,... More 

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UK
Level Contributor
59 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed February 5, 2015

This is a build your own burger restaurant but they do have some excellent recommendation burger meals which is what I opted for. You certainly get a lot for your money but it was all excellent. The staff were very helpful and attentive.There was a great atmosphere here. They do some good beer too.

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Palo Alto, California
Level Contributor
71 reviews
59 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed November 3, 2014

I have been to the counter many times since it opened. Overall, I have been impressed with the quality of the food. A single patty is the best choice as anything larger is overwhelming except for the big eater. I like the sweet potato fries and I enjoy the choice of add on's. Service is generally quick and take out... More 

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United States
Level Contributor
90 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed October 19, 2014

The counter tries to give a new face to the burger, and in my mind it succeeds. We went to the Palo Alto and the Mountain View location, and both were good. What I liked is that the flavors are unique. They are not just the same old hat in new packaging. The flavors are actually new and unique, not... More 

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Fleet, Hampshire
Level Contributor
155 reviews
104 restaurant reviews
common_n_restaurant_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed October 11, 2014

We had lunch here and liked the feel of the place, modern and clean. Serving staff all efficient and working hard. Gluten free options plentiful and listed on a separate menu, gf buns provided. My salmon with herbs in a bowl of lettuce was a healthy alternative and tasted good. With a shake and two lots of chips, bill came... More 

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Additional Information about The Counter

Address: 369 California Avenue, Palo Alto, CA 94306
Phone Number: 6503213900
Location: United States  >  California (CA)  >  Palo Alto
Open Hours:
Sunday 11:00 am - 9:30 pm
Monday 11:00 am - 10:00 pm
Tuesday 11:00 am - 10:00 pm
Wednesday 11:00 am - 10:00 pm
Thursday 11:00 am - 10:00 pm
Friday 11:00 am - 11:00 pm
Saturday 11:00 am - 11:00 pm
Average Prices: USD 10 - 15
Cuisine: American, Fast Food, Hamburgers

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Restaurant Details

Location and Contact Information

  • Address: 369 California Avenue, Palo Alto, CA 94306
  • Location: United States  >  California (CA)  >  Palo Alto
  • Phone Number: 6503213900

Price and Cuisine

  • Average Prices: USD 10 - 15
  • Cuisine: American, Fast Food, Hamburgers
Open Hours
Sunday
11:00 am - 9:30 pm
Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 11:00 pm
Saturday
11:00 am - 11:00 pm

Questions & Answers

Questions? Get answers from The Counter staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?