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The Counter

369 California Avenue, Palo Alto, CA 94306
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Ranked #7 of 268 restaurants in Palo Alto
Price range: $10 - $15
Cuisines: American, Hamburgers, Fast Food
Most recent review
- May 17, 2013
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73 reviews from our community

77% Recommend
    31
    25
    13
    3
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date Rating
Downingtown, Pennsylvania
Senior Contributor
36 reviews 36 reviews
15 restaurant reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 17, 2013 NEW

Be ready to give your phone number in order to receive a text when they're ready to seat you. The logistics are horrible, and the ordering system, efficient-seeming at first, is more of a hindrance. The service will forget about you now and then, but the food itself is great. I would probably go back.

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Stanford, California
Top Contributor
51 reviews 51 reviews
22 restaurant reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 2, 2013

The meat in the burger here is always fresh and juicy. This is probably the best burger place around the area. There are always a lot of people, even on weekday evening, so prepare to wait for a while. The waitresses are always polite and you can ask them a lot of questions if you have never been here before.... More

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Menlo Park, California
Top Contributor
105 reviews 105 reviews
54 restaurant reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 25, 2013

Had never been to or heard of this place before but man do they make great burgers. There was a bit of a wait on a Friday at 7 - huge shock - but once we got seated, our servers were informative and friendly and food came out quickly. They made good recommendations too. As I write this, I'm having... More

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Petra / Wadi Musa, Jordan
Senior Contributor
35 reviews 35 reviews
23 restaurant reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 11, 2013

Dined here with three friends in April 2013. If you do not like burgers please do not red this review. We must have been the slowest people on the planet trying to place our order (See Below It must have taken us at least 15 minutes to decide). The choice is fantastic!!!! Select what type of burger from beef, chicken,... More

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San Francisco, California
Contributor
19 reviews 19 reviews
3 restaurant reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 9, 2013

Get what you want on a tasty burger. So many options it can be tough to decide. Good beer selection too. Fast service.

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Top Contributor
59 reviews 59 reviews
52 restaurant reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 29, 2013 via mobile

If you like to design your perfect burger then this is the place for you. Lots of input on components etc and have to confess our experience was good. The only downsides were lack of atmosphere and the 'robotic' service. We found the service very impersonal but being realistic it's a good burger restaurant not haute cuisine. Great selection of... More

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Milpitas, California
Top Contributor
122 reviews 122 reviews
71 restaurant reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 26, 2013

I usually go to the location at Santana Row, and didin't realize there was one in PA as well. It was probably a little better here, maybe because the location is a little less frantic than Santana Row. We were able to sit down and enjoy our time and have a great lunch one weekend. Have to remember this for... More

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Senior Reviewer
9 reviews 9 reviews
7 restaurant reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 23, 2013 via mobile

I have been to The Counter at least 10-15 times, and I am seated by the same person every time. Every time I sit down, they ask me "Have You Been Here Before?" My answer is always "Yes!" The food is VERY good, but the service is spotty and they need to stop asking if you have already tried their... More

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california
Senior Contributor
38 reviews 38 reviews
23 restaurant reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 26, 2013

I love this place the burgers are awesome, the sliders are enough to split between two and they will let you split your order of fries and onion strings so that you do not have to choose, get half an order of each. Plus they have grown up milkshakes

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Pa
Top Contributor
73 reviews 73 reviews
40 restaurant reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 10, 2013

I stumbled onto The Counter while traveling this week. I just wanted a light dinner before heading to the airport. Thought I'd get a burger to go. It turns out that this is no light burger. I had a great bison burger topped to the gills. It took 2 hands and knife & fork to manage this tasty treat. I... More

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