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The Cheesecake Factory

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375 University Ave, Palo Alto, CA 94301-1717
650-473-9622
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Today
11:30 am - 11:00 pm
Closed now
See all hours
Hours:
Sun 10:00 am - 11:00 pm
Mon - Thu 11:30 am - 11:00 pm
Fri - Sat 11:30 am - 12:00 am
Dining options: Late Night, Lunch, Breakfast, Dinner, Reservations

TripAdvisor Reviewer Highlights

Read all 136 reviews
Visitor rating
  • 42
    Excellent
  • 47
    Very good
  • 26
    Average
  • 9
    Poor
  • 12
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4 of 5 stars
Food good, service fallible

The food once finally served was good, and as mentioned by many reviewers, plentiful. The setting was glamorous. However service leaves to be desired, had run out of brown bread AND out of pizza dough one late Sunday night, forgot to put in order for drinks, served food in teo batches etc ....

3 of 5 starsReviewed July 20, 2015
Hermes_NL
,
The Hague, The Netherlands
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136 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • French first
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  • Japanese first
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English first
Level Contributor
24 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 19, 2015

This has been my favourite restaurant. I love everything about it. Crab cakes for starters Chicken and shrimp combo for main course godiva and dolche delicious cheesecakes for dessert Each and every item was fabulous

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Los Altos, California, United States
Level Contributor
216 reviews
161 restaurant reviews
common_n_restaurant_reviews_1bd8 63 helpful votes
1 of 5 stars Reviewed July 25, 2015

This is the worst dining experience I've had this year (I visit 100+ restaurants per year). The occasion was a 6 person, family/friends birthday party dinner. Yes, the cheesecake is good, but the pieces were all cut different sizes and the silver trays they were displayed on were unpolished and dirty. We had to wait twice as long as they... More 

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The Hague, The Netherlands
Level Contributor
780 reviews
333 restaurant reviews
common_n_restaurant_reviews_1bd8 471 helpful votes
3 of 5 stars Reviewed July 20, 2015

The food once finally served was good, and as mentioned by many reviewers, plentiful. The setting was glamorous. However service leaves to be desired, had run out of brown bread AND out of pizza dough one late Sunday night, forgot to put in order for drinks, served food in teo batches etc ....

Was this review helpful? Yes
Copenhagen, Denmark
Level Contributor
128 reviews
64 restaurant reviews
common_n_restaurant_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed July 14, 2015

Nice place with big serving portions, had both salmon dishes, rib eye steak, kids menu and burger with fries, although our female server forgot the white wine, encounter another male server look very arrogantly saying " wine is coming" although consuming the main course, waited more than 10 min for the wine "comon" more professionally attitude pls, we are paying... More 

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Paris, France
Level Contributor
8 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 3, 2015

I only knew this brand thanks to Penny in the Big Bang Theory, but I didn't know it really exists. I was very surprised by the decoration, it's a very nice place. There's a lot of choice, you can find anything you'd like to try in the american cuisine. I tested the american burger, I think it's one of the... More 

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Bangalore, Karnataka, India
Level Contributor
40 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 28, 2015

First thing that surprised me was the quantity of food that is served here, it was a lot. None of my friends were able to finish their food even though we liked the taste a lot. Ambiance is really good and it's very well located in the downtown. Will surely visit again.

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Redwood City, California
Level Contributor
7 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 24, 2015

Ginormous portions, good for putting at least five pounds on you. At least I think that's still true. It sure was when we visited, maybe twenty years ago/

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Espoo, Finland
Level Contributor
84 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 31, 2015

The ceasar salad is great, my favorite with shrimps. I drove from Mountain View to have it =D Nothing unusual, the guaranteed Cheesecake Factory serving. Very friendly staff.

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Alexandria, Egypt
Level Contributor
131 reviews
65 restaurant reviews
common_n_restaurant_reviews_1bd8 145 helpful votes
3 of 5 stars Reviewed April 28, 2015

I have been there last week with friends, we share a starter and we got burgers and pasta, the food was fine but the starter was not that good with too much oil ... The place is very nice and suitable for all

Was this review helpful? Yes 1
PNW
Level Contributor
90 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 135 helpful votes
2 of 5 stars Reviewed March 26, 2015

Had to go here after the previous nights bad sushi experience as the kid wanted something he knew. The Server was excellent and very very nice. She didn't make up for the salad I was served though that had obvious OLD slimey lettuce from a bag. Not only could you tell by look but by feel. Not pleasant what so... More 

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Restaurant Details

Location and Contact Information

  • Address: 375 University Ave, Palo Alto, CA 94301-1717
  • Location: United States  >  California (CA)  >  Palo Alto
  • Phone Number: 650-473-9622

Price and Cuisine

  • Cuisine: American
Open Hours
Sunday
10:00 am - 11:00 pm
Monday
11:30 am - 11:00 pm
Tuesday
11:30 am - 11:00 pm
Wednesday
11:30 am - 11:00 pm
Thursday
11:30 am - 11:00 pm
Friday
11:30 am - 12:00 am
Saturday
11:30 am - 12:00 am

Questions & Answers

Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?