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The Cheesecake Factory

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375 University Ave, Palo Alto, CA 94301-1717
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11:30 am - 11:00 pm
Closed now
See all hours
Sun 10:00 am - 11:00 pm
Mon - Thu 11:30 am - 11:00 pm
Fri - Sat 11:30 am - 12:00 am
Dining options: Lunch, Breakfast, Dinner, Late Night, Reservations, Seating, Takeout, Waitstaff

TripAdvisor Reviewer Highlights

Read all 146 reviews
Visitor rating
  • 45
  • 48
    Very good
  • 29
  • 11
  • 13
Rating summary
  • Food
    4 of 5 stars
    4 of 5 stars
  • Value
    4 of 5 stars
    4 of 5 stars
Gigantic menu with good atmosphere

I usually know exactly where to pitch restaurant reviews but this one was hard. Overall I would give it 'excellent' for choice, 'very good' for atmosphere and quality of food ordered, and 'average' for service. So, on balance I have gone for 'very good'. The menu is incredible. There are literally... read more

4 of 5 starsReviewed 3 days ago
Alnwick, United Kingdom
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146 Reviews from our TripAdvisor Community

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Date | Rating
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English first
Alnwick, United Kingdom
Level Contributor
941 reviews
556 restaurant reviews
common_n_restaurant_reviews_1bd8 396 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I usually know exactly where to pitch restaurant reviews but this one was hard. Overall I would give it 'excellent' for choice, 'very good' for atmosphere and quality of food ordered, and 'average' for service. So, on balance I have gone for 'very good'. The menu is incredible. There are literally hundreds of items on it including a wide range... More 

Thank profjoypc
San Francisco, California, USA
Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 1 week ago credit card Amex Card Member Review

Worst Cheescake Factory restaurant I've visited. Poor service, ran out of product and overall a bad experience

Thank E K
Campbell, California
Level Contributor
24 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

On the evening of October 17, 2015 I had dinner at the Cheesecake Factory of Palo Alto. I have long thought the Cheesecake Factory to be the premier restaurant chain for it's enormous and appealing menu and it's pleasing atmosphere. As you enter the restaurant you find the bar to your right. For a place that does so much business... More 

Thank James V
Palo Alto, California
Level Contributor
4 reviews
3 restaurant reviews
2 of 5 stars Reviewed 5 weeks ago

Huge menu. Cavernous restaurant. I've never had such tasteless food. (How can bacon be tasteless?!). Reasonable service & prices.

Thank MMK1515
Palo Alto, CA
Level Contributor
53 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed October 18, 2015

We chose the Cheescake Factory for a small but special celebration of my daughter's and son-in-law's marriage. They did not disappoint. Everything was perfect from the service & the food, to the champagne & dessert. The selection was ample to accommodate several dietary restrictions in our party. Everyone felt pampered & catered to - truly a memorable wedding supper!

Thank janisw
Regina, Canada
Level Contributor
150 reviews
94 restaurant reviews
common_n_restaurant_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed October 15, 2015

The restaurant is located in restaurant row which covers a number of blocks. Parking can be an issue. We were in Palo Alto for the Stanford football game. We wanted something fairly quick so we ordered nachos and a pizza. The nachos were okay. The pizza was a thin crust variety and I ordered it with black olives which was... More 

Thank onegameatatime
United States
Level Contributor
107 reviews
51 restaurant reviews
common_n_restaurant_reviews_1bd8 50 helpful votes
2 of 5 stars Reviewed October 8, 2015

Not sure what was worse, the food or the service. I have to admit that in a different setting, it wouldn't be too bad, but if you shell out $80 you expect much more. This is 3x more expensive as a Chipotle but half as good. Doesn't say much, does it? The ambiance however, is very nice, pleasant and a... More 

Thank Ardent_traveler7
Dublin, Ireland
Level Contributor
86 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed September 27, 2015

This is my second time in this restaurant. Great for families and friends, service is friendly and efficient. Portions sizes are huge by european standards, even the small portions. Food was tasty, but not memorable. We got some skinny mojitos but could not detect any alcohol in them.

Thank joolsdeb
Level Contributor
18 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed September 11, 2015

Great cheesecakes with a long list of choices for every taste. Very rich though and can be easily shared with another person. I'm a chocoholic and love their dark chocolate cheesecake with a tea.

Thank L0ve2travle
Fremont, California
Level Contributor
23 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed September 1, 2015

The food was still pretty good, be ready to put up with a lot of craziness and potentially some not-so-good service, and you may enjoy your food more.


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Restaurant Details

Location and Contact Information

  • Address: 375 University Ave, Palo Alto, CA 94301-1717
  • Location: United States  >  California (CA)  >  Palo Alto
  • Phone Number: 650-473-9622

Price and Cuisine

  • Cuisine: American


Open Hours
10:00 am - 11:00 pm
11:30 am - 11:00 pm
11:30 am - 11:00 pm
11:30 am - 11:00 pm
11:30 am - 11:00 pm
11:30 am - 12:00 am
11:30 am - 12:00 am

Questions & Answers

Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?