We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Cheesecake Factory

Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Your filters are still active.
There are no pins in your viewport. Try moving the map or changing your filters.
Get directions
375 University Ave, Palo Alto, CA 94301-1717
650-473-9622
Website
Improve this listing
Today
11:30 am - 12:00 am
Open now
See all hours
Hours:
Sun 10:00 am - 11:00 pm
Mon - Thu 11:30 am - 11:00 pm
Fri - Sat 11:30 am - 12:00 am

TripAdvisor Reviewer Highlights

Read all 127 reviews
Visitor rating
  • 40
    Excellent
  • 44
    Very good
  • 23
    Average
  • 9
    Poor
  • 11
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4 of 5 stars
Great food, slow service, and freezing room

The food is very good with a super wide variety of options, the service is slow but they don't rush you and are very accommodating so I don't mean this as a negative (it's just not a "in and out" type of place). I was not pleased with the freezing room where everyone had their coats on while... read more

4 of 5 starsReviewed January 5, 2015
Rhett L
,
Los Altos, California, United States
Good for:
  • Breakfast/Brunch
  • Reservations
  • Late Night
Add Photo Write a Review

127 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
PNW
Top Contributor
68 reviews 68 reviews
31 restaurant reviews
115 helpful votes 115 helpful votes
2 of 5 stars Reviewed March 26, 2015

Had to go here after the previous nights bad sushi experience as the kid wanted something he knew. The Server was excellent and very very nice. She didn't make up for the salad I was served though that had obvious OLD slimey lettuce from a bag. Not only could you tell by look but by feel. Not pleasant what so... More 

Was this review helpful? Yes
San Jose, California
Top Contributor
92 reviews 92 reviews
52 restaurant reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed February 2, 2015

This corporate chain offers the same experience at each of it's locations, at least that was my assumption after visiting three others. We arrived early (17:15) without a reservation, and expected a wait. The dining room was mostly empty and we were seated right away. Our server person (Ryan) took a drinks and an appetizer order, but return empty handed... More 

Was this review helpful? Yes 2
Benalmadena, Spain
Top Contributor
101 reviews 101 reviews
33 restaurant reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed January 27, 2015

"Kobe burger, rare but not raw, please. Salmon, au point." When they arrived half an hour later, the Kobe burger was totally raw and the salmon overcooked. When I sent the Kobe burger back it was returned to me well done, dry, and pretty much inedible. The only saving grace for this meal were the sweet potato fries. Someone needs... More 

Was this review helpful? Yes 1
Los Altos, California, United States
Top Contributor
191 reviews 191 reviews
141 restaurant reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed January 5, 2015

The food is very good with a super wide variety of options, the service is slow but they don't rush you and are very accommodating so I don't mean this as a negative (it's just not a "in and out" type of place). I was not pleased with the freezing room where everyone had their coats on while eating. We... More 

Was this review helpful? Yes 1
Hayward, California
Senior Contributor
34 reviews 34 reviews
17 restaurant reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 12, 2014

Lot of quality food and great atmosphere, also price is right ,visited couple times and will return.

Was this review helpful? Yes
Palo Alto, California
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed December 3, 2014

I really like the Cheesecake Factory but seriously their food portions are too big for me. Maybe someone with a huge appetite will enjoy their portions but not me. Other than that, I have nothing else bad to say about this restaurant. They have great food, atmosphere, very cordial staff and reasonable prices.

Was this review helpful? Yes
Lake Grove, New York
Contributor
19 reviews 19 reviews
13 restaurant reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 12, 2014

This one is located on University Drive and looks nice from the outside. The inside was not as clean and not as nicely decorated as some of the other CCFs I have been to. Food was also mediocre.

Was this review helpful? Yes
Oslo, Norway
Senior Contributor
44 reviews 44 reviews
22 restaurant reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 16, 2014

Enjoyed tasty starters and delicious main courses that we (6) shared. Two cheesecake servings were more than enough for all of us, tasty! Why are water served in plastic glasses?

Was this review helpful? Yes
Palo Alto, California
Contributor
15 reviews 15 reviews
6 restaurant reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 30, 2014

Centrally located on University Avenue, in Palo Alto, CA, the Cheesecake Factory offers an expansive menu, a pleasant atmosphere, reasonable prices (especially at Happy Hour) and an attentive staff. Palo Alto residents and Stanford students are well represented in the regular diners at this busy eatery!!

Was this review helpful? Yes
Contributor
17 reviews 17 reviews
5 restaurant reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 29, 2014

Cannot go wrong if you like cheesecake. They have the most amazing variety, and would be super if they had a small tasting plate, so you could have a taste of them all....

Was this review helpful? Yes

Travelers who viewed The Cheesecake Factory also viewed

 

Been to The Cheesecake Factory? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.

Manage your listing
Improve this listing

Restaurant Details

Location and Contact Information

  • Address: 375 University Ave, Palo Alto, CA 94301-1717
  • Location: United States  >  California (CA)  >  Palo Alto
  • Phone Number: 650-473-9622

Price and Cuisine

  • Cuisine: American, Dessert
Open Hours
Sunday
10:00 am - 11:00 pm
Monday
11:30 am - 11:00 pm
Tuesday
11:30 am - 11:00 pm
Wednesday
11:30 am - 11:00 pm
Thursday
11:30 am - 11:00 pm
Friday
11:30 am - 12:00 am
Saturday
11:30 am - 12:00 am

Questions & Answers

Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?