We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Cheesecake Factory

Improve this listing
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Your filters are still active.
There are no pins in your viewport. Try moving the map or changing your filters.
Get directions
375 University Ave, Palo Alto, CA 94301-1717
650-473-9622
Website
Today
11:30 am - 11:00 pm
Open now
See all hours
Hours:
Sun 10:00 am - 11:00 pm
Mon - Thu 11:30 am - 11:00 pm
Fri - Sat 11:30 am - 12:00 am
Dining options: Dinner, Breakfast, Lunch, Reservations

TripAdvisor Reviewer Highlights

Read all 135 reviews
Visitor rating
  • 41
    Excellent
  • 47
    Very good
  • 26
    Average
  • 9
    Poor
  • 12
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4 of 5 stars
Food good, service fallible

The food once finally served was good, and as mentioned by many reviewers, plentiful. The setting was glamorous. However service leaves to be desired, had run out of brown bread AND out of pizza dough one late Sunday night, forgot to put in order for drinks, served food in teo batches etc ....

3 of 5 starsReviewed July 20, 2015
Hermes_NL
,
The Hague, The Netherlands
Add Photo Write a Review

135 Reviews from our TripAdvisor Community

Your overall rating of this restaurant
Roll over, then click to rate
  Click to rate
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Los Altos, California, United States
Level Contributor
213 reviews
159 restaurant reviews
common_n_restaurant_reviews_1bd8 63 helpful votes
1 of 5 stars Reviewed July 25, 2015 NEW

This is the worst dining experience I've had this year (I visit 100+ restaurants per year). The occasion was a 6 person, family/friends birthday party dinner. Yes, the cheesecake is good, but the pieces were all cut different sizes and the silver trays they were displayed on were unpolished and dirty. We had to wait twice as long as they... More 

Was this review helpful? Yes
The Hague, The Netherlands
Level Contributor
750 reviews
320 restaurant reviews
common_n_restaurant_reviews_1bd8 487 helpful votes
3 of 5 stars Reviewed July 20, 2015

The food once finally served was good, and as mentioned by many reviewers, plentiful. The setting was glamorous. However service leaves to be desired, had run out of brown bread AND out of pizza dough one late Sunday night, forgot to put in order for drinks, served food in teo batches etc ....

Was this review helpful? Yes
Copenhagen, Denmark
Level Contributor
123 reviews
59 restaurant reviews
common_n_restaurant_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed July 14, 2015

Nice place with big serving portions, had both salmon dishes, rib eye steak, kids menu and burger with fries, although our female server forgot the white wine, encounter another male server look very arrogantly saying " wine is coming" although consuming the main course, waited more than 10 min for the wine "comon" more professionally attitude pls, we are paying... More 

Was this review helpful? Yes
Paris, France
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 3, 2015

I only knew this brand thanks to Penny in the Big Bang Theory, but I didn't know it really exists. I was very surprised by the decoration, it's a very nice place. There's a lot of choice, you can find anything you'd like to try in the american cuisine. I tested the american burger, I think it's one of the... More 

Was this review helpful? Yes
Bangalore, Karnataka, India
Level Contributor
37 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 28, 2015

First thing that surprised me was the quantity of food that is served here, it was a lot. None of my friends were able to finish their food even though we liked the taste a lot. Ambiance is really good and it's very well located in the downtown. Will surely visit again.

Was this review helpful? Yes
Redwood City, California
Level Contributor
7 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 24, 2015

Ginormous portions, good for putting at least five pounds on you. At least I think that's still true. It sure was when we visited, maybe twenty years ago/

Was this review helpful? Yes
Espoo, Finland
Level Contributor
84 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed May 31, 2015

The ceasar salad is great, my favorite with shrimps. I drove from Mountain View to have it =D Nothing unusual, the guaranteed Cheesecake Factory serving. Very friendly staff.

Was this review helpful? Yes
Alexandria, Egypt
Level Contributor
131 reviews
65 restaurant reviews
common_n_restaurant_reviews_1bd8 153 helpful votes
3 of 5 stars Reviewed April 28, 2015

I have been there last week with friends, we share a starter and we got burgers and pasta, the food was fine but the starter was not that good with too much oil ... The place is very nice and suitable for all

Was this review helpful? Yes 1
PNW
Level Contributor
86 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 129 helpful votes
2 of 5 stars Reviewed March 26, 2015

Had to go here after the previous nights bad sushi experience as the kid wanted something he knew. The Server was excellent and very very nice. She didn't make up for the salad I was served though that had obvious OLD slimey lettuce from a bag. Not only could you tell by look but by feel. Not pleasant what so... More 

Was this review helpful? Yes
San Jose, California
Level Contributor
106 reviews
60 restaurant reviews
common_n_restaurant_reviews_1bd8 51 helpful votes
1 of 5 stars Reviewed February 2, 2015

This corporate chain offers the same experience at each of it's locations, at least that was my assumption after visiting three others. We arrived early (17:15) without a reservation, and expected a wait. The dining room was mostly empty and we were seated right away. Our server person (Ryan) took a drinks and an appetizer order, but return empty handed... More 

Was this review helpful? Yes 2

Travelers who viewed The Cheesecake Factory also viewed

 

Been to The Cheesecake Factory? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Cheesecake Factory

Address: 375 University Ave, Palo Alto, CA 94301-1717
Phone Number: 650-473-9622
Location: United States  >  California (CA)  >  Palo Alto
Open Hours:
Sunday 10:00 am - 11:00 pm
Monday 11:30 am - 11:00 pm
Tuesday 11:30 am - 11:00 pm
Wednesday 11:30 am - 11:00 pm
Thursday 11:30 am - 11:00 pm
Friday 11:30 am - 12:00 am
Saturday 11:30 am - 12:00 am
Cuisine: American

Owners: What's your side of the story?

Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.

Manage your listing
Improve this listing

Restaurant Details

Location and Contact Information

  • Address: 375 University Ave, Palo Alto, CA 94301-1717
  • Location: United States  >  California (CA)  >  Palo Alto
  • Phone Number: 650-473-9622

Price and Cuisine

  • Cuisine: American
Open Hours
Sunday
10:00 am - 11:00 pm
Monday
11:30 am - 11:00 pm
Tuesday
11:30 am - 11:00 pm
Wednesday
11:30 am - 11:00 pm
Thursday
11:30 am - 11:00 pm
Friday
11:30 am - 12:00 am
Saturday
11:30 am - 12:00 am

Questions & Answers

Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?