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Hard Rock Cafe - Punta Cana

Palma Real Shopping Village | Avenida Barcelo 57, Bavaro, Punta Cana 23000, Dominican Republic
+1 809-552-0594
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Ranked #4 of 36 restaurants in Bavaro
Certificate of Excellence 2014
Price range: $9 - $23
More restaurant details
Restaurant details
Good for: Bar scene, Large groups, Special occasions
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Delivery, Late Night, Dessert
Description: Large group? Birthday celebration? Hen night? Family dinner?Soccer? Baseball? Basketball? UFC?At Hard Rock Cafe Punta Cana we offer you our famous cocktails & burgers, as well as Nachos, Fajitas, steaks, desserts and many other options for you to delight.Check out for our offers, live concerts and special events. Sure you will enjoy your visit!
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928 reviews from our community

81% Recommend
    447
    305
    130
    28
    18
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Wells, United Kingdom
Top Contributor
76 reviews 76 reviews
20 restaurant reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed August 18, 2014 NEW via mobile

We often go to most hard rock cafés when on holiday. This one is very small and quiet but the food was good, burger and chips. Staff very attentive and price ok. 10mins down the road is the hard rock hotel so seems a shame you can't go into the hotel as a guest instead of going here.

Was this review helpful? Yes
Dario_Polanco, Gerente at Hard Rock Cafe - Punta Cana, responded to this review

Thank you very much for taking the time to share your experience at the Hard Rock Cafe Punta Cana. We are so glad you liked our atmosphere & food, we look forward to see you again very soon! Best Regards Dario Polanco Assistant General Manager Hard Rock Cafe Punta Cana More

Montreal, Canada
Contributor
18 reviews 18 reviews
6 restaurant reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 8, 2014

Was there the week of July 14, 2014 knowing it was a tourist trap but wanted to eat somewhere new and thinking there was going to be a band or something. The place was almost empty and no band. I never put in my reviews really bad reviews because it could be just a bad night or chef was sick... More

Was this review helpful? Yes
Dario_Polanco, Gerente at Hard Rock Cafe - Punta Cana, responded to this review

Let me first apologize for the experience you had here in Hard Rock Cafe Punta cana and thank you for taking the time to share your experience with us .We aim to deliver an exceptional service to our guest and I have to agree that on this occasion the level of our service you received was unacceptable. I am looking... More

Tampa, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2014

We went to the Cafetto everyday for lunch while we stayed at the HR. The food was constantly delicious and the service was always great. We were served by Miguel a few times and he was always very nice and would always make sure we had what we needed/wanted. He would even come check on us if he was not... More

Was this review helpful? Yes 1
Dario_Polanco, Gerente at Hard Rock Cafe - Punta Cana, responded to this review

We are glad to hear that you enjoyed the Hard Rock experience. We also invite you to leave your comment on the Hotel's trip advisor site. Thanks! Best Regards Dario Polanco Hard Rock Cafe Punta Cana More

devon
Senior Reviewer
9 reviews 9 reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed August 3, 2014

Food was ok but nothing special, service was shocking. And I have never paid so much in my life for a burger and chips!! So expensive , £6.00 for a milkshake - really!! And if the hidden cost such as tax and service charge was not high enough when we gave our money to pay the bill we got no... More

Was this review helpful? Yes 1
Dario_Polanco, Gerente at Hard Rock Cafe - Punta Cana, responded to this review

Let me first apologize for the experience you had here in Hard Rock Cafe Punta cana and thank you for taking the time to share your experience with us .We aim to deliver an exceptional service to our guest and I have to agree that on this occasion the level of our service you received was unacceptable. I am looking... More

Reviewer
4 reviews 4 reviews
4 restaurant reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 30, 2014

This was a mistake to eat here. The food was clearly pre-prepared, the prices are outrageous, and the service was mediocre. There are far better and less expensive options in Punta Cana.

Was this review helpful? Yes 1
Dario_Polanco, Gerente at Hard Rock Cafe - Punta Cana, responded to this review

Let me first apologize for the experience you had here in Hard Rock Cafe Punta cana and thank you for taking the time to share your experience with us .We aim to deliver an exceptional service to our guest and I have to agree that on this occasion the level of our service you received was unacceptable. I am looking... More

Plainfield, Illinois
Reviewer
5 reviews 5 reviews
3 restaurant reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 27, 2014

The calamari was excellent. Fijitas also excellent. The waitress Yulesa?(not sure of spelling) 'Going to have a baby' was wonderul! Very sweet.

Was this review helpful? Yes
Dario_Polanco, Gerente at Hard Rock Cafe - Punta Cana, responded to this review

Thank you very much for taking the time to share your experience at the Hard Rock Cafe Punta Cana. We are so glad you liked our atmosphere, we look forward to see you again very soon! You Rock !!!! Best Regards Dario Polanco Assistant General Manager Hard Rock Cafe Punta Cana More

Philadelphia, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
4 restaurant reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 26, 2014

We took a taxi from our hotel, do not rent a car, the driving over there is CRAZY!!! he dropped us off and came back a couple hours later and picked us up again.

Was this review helpful? Yes
Dario_Polanco, Gerente at Hard Rock Cafe - Punta Cana, responded to this review

Thank you very much for taking the time to share your experience at the Hard Rock Cafe Punta Cana. We are so glad you liked our atmosphere, we look forward to see you again very soon! You Rock !!!! Best Regards Dario Polanco Assistant General Manager Hard Rock Cafe Punta Cana More

Fullerton, California
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 21, 2014

Service was slow but the food was good. Not sure the reason but if we paid cash for the meal they wouldn't give us change ... whether we used US dollars or Dominican pesos. Had to use credit card, which wasn't a problem, but it was surprising that they wouldn't give us change and the difference (if we chose to... More

Was this review helpful? Yes 1
Dario_Polanco, Gerente at Hard Rock Cafe - Punta Cana, responded to this review

Dear 7Dagro, Let me first apologize for the experience you had here in Hard Rock Cafe Punta Cana and thank you for taking the time to share your experience with us. We aim to deliver an exceptional authentic experiences to all our guests and I personally apologize for the all inconveniences you have mentioned in your comments. I would very... More

Oswego, Illinois
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 14, 2014

I am a collector of Hard Rock Tshirts from any state I visit as memorabilia. I also enjoy the chicken nachos. The atmosphere is always vibing, it was FIFA time as well.

Was this review helpful? Yes 1
Dario_Polanco, Gerente at Hard Rock Cafe - Punta Cana, responded to this review

Thanks for coming to Hard Rock Cafe Punta Cana and rocking out with us, we glad you had a great time and loved our food and the atmosphere. Are you a member of Hard Rock Rewards? it's a great program that rewards loyalty with monthly competitions, news and events - you can even map out all the Hard rock you've... More

Manchester
Senior Reviewer
9 reviews 9 reviews
5 restaurant reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 11, 2014 via mobile

Visited with another couple and had a great evening. Restaurant was extremely clean, nice atmosphere. Staff very attentive and polite.

Was this review helpful? Yes
Dario_Polanco, Gerente at Hard Rock Cafe - Punta Cana, responded to this review

Thank you very much for taking the time to share your experience at the Hard Rock Cafe Punta Cana. We are so glad you liked our atmosphere, we look forward to see you again very soon! You Rock !!!! Best Regards Dario Polanco Assistant General Manager Hard Rock Cafe Punta Cana More

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