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Waterside Grill &Bar

406 Herolds Bay Road | Oubaai, George, South Africa
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Ranked #24 of 57 Restaurants in George
Certificate of Excellence 2014
Cuisines: Seafood, Steakhouse
9 visitor photos
Restaurant details
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39 reviews from our community

Visitor rating
    18
    7
    6
    8
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Any
English first
Port Elizabeth
Top Contributor
89 reviews 89 reviews
49 restaurant reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed July 23, 2014

Went here for 2 dinners. 1st Night was terrible due to very poor service, but 2nd night they made up! Atmosphere a bit boring and the food of average quality. Something menu items and sushi a bit expensive. Maybe try out Clubhouse as well !

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OubaaiHyatt, General Manager at Waterside Grill &Bar, responded to this review

Dear Centrino583 Thank you for providing a review on TripAdvisor. We sincerely appreciate your positive comments as well as your constructive feedback regarding disappointing service. Your response has been addressed with the team. Thank you again. Kind regards, Sandra Kneubuhler Acting General Manager More

1 review
2 of 5 stars Reviewed July 19, 2014

Poor service. Food average, not up to standard and what we are use to. We have been going to Waterside for a couple of years and the service is getting worse by the day as well as the quality of food. Disappointing.

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OubaaiHyatt, General Manager at Waterside Grill &Bar, responded to this review

Dear 805annelisen Thank you for taking the time to share a review on TripAdvisor. It is only through feedback such as yours that we are able to measure and improve on our service and standards. We apologise sincerely for your disappointing experience and your comments have been addressed with the team. Thank you again. Kind regards Sandra Kneubuhler Acting General... More

Stellenbosch, Western Cape, South Africa
Senior Contributor
23 reviews 23 reviews
10 restaurant reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed July 13, 2014 via mobile

This place has so much potential, but: 1. We passed the Waterside Bar and noticed someone have a drink with another person from the hotel...turned out to be the Manager and then only saw her much later in restaurant. 2. Order took forever to arrive. 3. Got the order wrong and then the Sushi chef openly displayed her unhappiness with... More

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OubaaiHyatt, General Manager at Waterside Grill &Bar, responded to this review

Dear Marc T Thank you for taking the time to share your feedback on TripAdvisor. Please accept our sincere apologies and rest assured that your comments have been taken very seriously and addressed with the team. Thank you again. Kind regards, Sandra Kneubuhler Acting General Manager More

Lusaka, Zambia
Senior Contributor
46 reviews 46 reviews
14 restaurant reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 12, 2014

A different setting where the chef plies his trade in the middle of the restaurant but no foul odors. The food is wonderful and the service quick and efficient. Demand is high so one has to book a Table.

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OubaaiHyatt, General Manager at Waterside Grill &Bar, responded to this review

Dear Kafula M Thank you for taking the time to share your feedback on TripAdvisor. We are delighted you enjoyed your experience in our Waterside Bar & Grill. Kind regards, Sandra Kneubuhler Acting General Manager More

Tampa, FL
Senior Contributor
34 reviews 34 reviews
16 restaurant reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 3, 2014

Our bartender suggested we eat here instead of Fancourt. Great decision! Some of the best Sushi I have ever had. I don't know if it was the ambiance or the freshness, but I want some more. The staff was unbelievable, super accommodating. The menu had some crazy items on it, but you are in South Africa! The dress was smart... More

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OubaaiHyatt, General Manager at Waterside Grill &Bar, responded to this review

Dear shaytread Thank you for taking the time to share your feedback on TripAdvisor. We are delighted you enjoyed your experience at our Waterside Grill! We hope you will visit us again some day. Kind regards Sandra Kneubuhler Acting General Manager More

Johannesburg, South Africa
Reviewer
4 reviews 4 reviews
3 restaurant reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 3, 2014

The food was world class. Some of the best fish I've ever had. The wait was long and everything is an extra charge - from sauce to water - but the food was great, it was warm inside and the atmosphere was awesome too.

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OubaaiHyatt, Director of Sales at Waterside Grill &Bar, responded to this review

Dear JettPath Thank you for sharing such a wonderful review on TripAdvisor. We are delighted you enjoyed your experience at our Waterside Grill and hope ou will visit us again soon! Kind regards, Sandra Kneubuhler Director of Sales & Marketing More

Somerset West, South Africa
Senior Contributor
22 reviews 22 reviews
13 restaurant reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 18, 2014 via mobile

The restaurant itself is beautiful. Reception on entering was very warm and welcoming. The waitress was polite and attentive but unfortunately not well trained on the menu, perhaps this is why she did not know what was in one or two of the dishes I asked about nor made any recommendations (in other words did little more than just carry... More

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OubaaiHyatt, Director of Sales at Waterside Grill &Bar, responded to this review

Dear Terry E Thank you for providing a review on TripAdvisor. We sincerely appreciate your positive comments as well as your constructive feedback regarding disappointing service. Your response has been addressed with the team. Thank you again. Kind regards, Sandra Kneubuhler Director of Sales & Marketing More

Johannesburg
Contributor
14 reviews 14 reviews
13 restaurant reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 11, 2014

Heard about the lovely restaurant and thought we would try it out during our visit in dec 2013. Was absolutely disappointed in the quality of the sushi. Service was average and very slow. It even look forever to bring the bill. Hotel is stunning, and restaurant beautifully decorated. Such a pity on the food as it could be such a... More

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OubaaiHyatt, Director of Sales at Waterside Grill &Bar, responded to this review

Dear Michelle K Thank you for sharing your constructive feedback on TripAdvisor. We appreciate your positive comments, and the highlighted areas have been addressed with the team. Thank you again. Kind regards, Sandra Kneubuhler Director of Sales & Marketing More

Riebeek Kasteel, South Africa
Top Contributor
143 reviews 143 reviews
59 restaurant reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed March 2, 2014

We checked into the Hyatt and the friendliness of staff and our room blew us away. We decided to eat at the Waterside Grill instead of heading elsewhere and we were expecting an experience which matched what the hotel had to offer. We were disappointed. Service was efficient enough but the food was average to say the least. Pick up... More

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OubaaiHyatt, General Manager at Waterside Grill &Bar, responded to this review

Dear JohanMoolman We appreciate you sharing your constructive feedback on TripAdvisor. Your comments have been noted and addressed with the team. Thank you again. Kind regards, Jaco le Roux General Manager More

Ras Al Khaimah, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
7 restaurant reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 27, 2014 via mobile

Great food, friendly staff and a lovely birthday cake surprise and the staff sang happy birthday beautifully and the location is gorgeous, felt like we were back in the UAE at one of those gorgeous hotels!

Was this review helpful? Yes 1
OubaaiHyatt, General Manager at Waterside Grill &Bar, responded to this review

Dear Buyse Thank you for sharing your wonderful feedback on TripAdvisor and we are thrilled you enjoyed your birthday bash in Waterside Grill! Kind regards, Jaco le Roux General Manager More

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