My experience at The Butcher Shop & Grill in Mandela Square was incredibly disappointing. I visited with a group of friends, hoping for a pleasant evening of fine dining and good company. However, what we encountered was far from enjoyable. Despite its prime location and...reputation for fine dining, the restaurant's staff, including the manager, exhibited a shocking level of arrogance and disregard for customer satisfaction. My dissatisfaction reached its peak when I discovered flies in my glass of wine. Naturally, I brought this to the attention of our waiter and the manager, expecting a swift resolution. Instead, they dismissed my concerns, claiming that the situation was beyond their control and offering no apology or attempt to rectify the issue. To make matters worse, when I requested access to a complaint book to formally document my experience, I was met with resistance. The manager refused to provide one, insisting that I send an email instead. This lack of accountability and professionalism left a sour taste in my mouth, tarnishing what should have been a pleasant evening with friends. I strongly urge the management of The Butcher Shop & Grill in Mandela Square to reevaluate their approach to customer service and address these issues promptly to avoid further disappointment for future patrons.More