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Sabanero Steakhouse

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JW Marriott Gunacaste Resort & Spa | Hacienda Pinilla, Santa Cruz, Costa Rica
506-2681-2000
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TripAdvisor Reviewer Highlights

Read all 26 reviews
Visitor rating
  • 11
    Excellent
  • 7
    Very good
  • 5
    Average
  • 3
    Poor
  • 0
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    4 of 5 stars
Great Food, Okay Prices, Service Rip-off.

We ate at this restaurant one evening while staying at the JW Marriott. Both of us had the domestic-cut filet mignon, which was well seasoned and cooked perfectly to our liking. Since we were on somewhat of a budget, neither of us were planning to get a side, which were priced separately on the... read more

4 of 5 starsReviewed March 14, 2015
Zwespe
Good for:
  • Dinner
  • Reservations
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26 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Spanish first
  • Any
English first
Denver, CO
Senior Contributor
30 reviews 30 reviews
11 restaurant reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed March 23, 2015 via mobile

We enjoyed a great meal last night at Sabanero! The chorizo appetizer is a must try! We enjoyed 2 perfectly cooked ribeyes and the sauces they served with them were a nice addition. Having the sea salt sampler really added a nice touch, I was surprised how much each influenced the taste of the beef. Dessert was the perfect finish... More 

Was this review helpful? Yes
Senior Contributor
38 reviews 38 reviews
27 restaurant reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 14, 2015

We ate at this restaurant one evening while staying at the JW Marriott. Both of us had the domestic-cut filet mignon, which was well seasoned and cooked perfectly to our liking. Since we were on somewhat of a budget, neither of us were planning to get a side, which were priced separately on the menu for about $6-7 each. When... More 

Was this review helpful? Yes 2
GM_JWGuanacaste, Manager at Sabanero Steakhouse, responded to this review

Dear Guest, Thank you so much for your feedback and my sincere apologies for your feeling of deception in our restaurant service; I used to resolve issues when it happened. We have taken corrective actions to prevent this kind of situations with our future guests. Once again thanks a lot for your comment, this help us to be focused on... More 

1 review
5 of 5 stars Reviewed March 13, 2015

Food, atmosphere and food is exceptional. Estefano was our server and he was professional, attentive and funny. We ordered the shrimp cocktail as an appetizer and two steaks for dinner, the ribeye and NY Strip. Cooked to perfection. The chef came out and asked us how our steaks were cooked and the manager asked us how our meal was. We... More 

Was this review helpful? Yes
GM_JWGuanacaste, Manager at Sabanero Steakhouse, responded to this review

Dear Mr. Tsidor is rewarding to see how much you enjoyed your dinner experience with us. Thank a lot for your special comment and your way to recognition to Estefano’s service, he is turning constant mentioning that he has great aptitude and professional quality of service, I will give him a high note for this. Your perfect way to describe... More 

Senior Contributor
22 reviews 22 reviews
13 restaurant reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 1, 2015 via mobile

i travel a lot, and this is the best meal I've ever had at a hotel. Had local steak, and it was served with 3 sauces and 5 different salts. Presentation and flavor wonderful and unique! Also had the octopus carpaccio which was incredible as well. My husbands salad was very fresh. Great experience! The only thing that could have... More 

Was this review helpful? Yes 1
GM_JWGuanacaste, Manager at Sabanero Steakhouse, responded to this review

Dear Mr CandJF, Thank you so much for your comment, it is great to know you enjoyed your dinner in our Restaurant, our steak are our specialty so is why we really focus on prepare the steak cooking as you requested, served with the three steaks sauces and 5 different around the world sea salts that you enjoyed that night.... More 

Toronto, Canada
Contributor
17 reviews 17 reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 28, 2015

Don't get your hopes up.... Kobe beef is not real Kobe beef, I found that the steak has a strange taste like its been marinated and my poor wife's jaw is still sore from chewing. The shrimp and salmon carpaccio appetizers were pretty good. The Rib eye was average and salty I told the waiter no salt, and they over... More 

Was this review helpful? Yes
GM_JWGuanacaste, Manager at Sabanero Steakhouse, responded to this review

Dear Marcus0429, Thank you so much for your feedback and please accept my sincere apologies for your not pleasant experience at our Sabanero Steak House. Unfortunately our Kobe beef is a flat iron steak and is why is not that tender as ours beef tenderloin cut and depending of request cooking could turns tough, be sure there are no marinated... More 

Tulsa, Oklahoma, United States
1 review
5 of 5 stars Reviewed January 9, 2015

This was our second time at this restaurant, the first time was 2 years ago! We had another great experience tonight. The service and food were top notch! Ask for Wilbert, he's the best. We had a great surf and turf meal and they were very accommodating to all of our needs. We'll see you again....hopefully soon!

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AZ
Senior Contributor
27 reviews 27 reviews
11 restaurant reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed October 15, 2014

We loved the food, but it took about 2-3 hours for dinner. We really don't like to sit that long. Ambiance was great and the servers were good. Just makes for a long evening.

Was this review helpful? Yes 1
GM_JWGuanacaste, General Manager at Sabanero Steakhouse, responded to this review

Dear Ifarmwife, I am pleased to know that you loved the food and liked the service received from our staff during your visit. I would like to let you know that we are taking actions to improve our service in all our areas and give our guest the best experience. I am also checking why your dinner service took that... More 

New York
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 13, 2014

The staff there was incredible nice and knowledgeable. We ate there twice during our stay. The waiters were incredibly attentive and knowledgeable. The food was amazing. Great wine selection.

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Long Beach, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 12, 2014

The steaks were man size not kid size! The Ribeye was cooked to order and delicious just looking at it. Gluten free bread and gluten free deserts were a welcome surprise for our guests. Excellent customer service!

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Hernando, Florida
Reviewer
5 reviews 5 reviews
3 restaurant reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 7, 2014

Better variety then other restaurants in The resort. The Costa Rican grass fed beef was a good choice.

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Restaurant Details

Location and Contact Information

  • Address: JW Marriott Gunacaste Resort & Spa | Hacienda Pinilla, Santa Cruz, Costa Rica
  • Location: Central America  >  Costa Rica  >  Province of Guanacaste  >  Santa Cruz
  • Phone Number: 506-2681-2000

Price and Cuisine

  • Cuisine: Steakhouse

Questions & Answers

Questions? Get answers from Sabanero Steakhouse staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?