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1914 cobbs ford rd, Prattville, AL
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TripAdvisor Reviewer Highlights

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Visitor rating
  • 1
    Excellent
  • 2
    Very good
  • 2
    Average
  • 2
    Poor
  • 1
    Terrible
Rating summary
  • Food
    3 of 5 stars
    Service
    2 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    2.5 of 5 stars
Never again.

Like one other review said- the service is TERRIBLE. absolutely terrible. Waited forever in line and when we finally got to order out food the person very impolitely said "sir just pull forward I can't understand a word you're saying" and when I got up the window to order they were VERY rude. And... read more

3 of 5 starsReviewed April 7, 2013
Tyler M
via mobile
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8 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Lubbock, Texas
Top Contributor
546 reviews 546 reviews
391 restaurant reviews
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed February 19, 2015

Just read previous reviews slamming this restaurant. Then noticed those were from 2012. We ate there today and first off noticed how clean and bright the dining area was. Friendly counter person and fast service. Our 4 Krystals were hot, flavorful, and accompanied by really hot and crispy fries. We have tried Krystals in several states. While their burgers are... More 

Was this review helpful? Yes
Topeka, Kansas
Contributor
11 reviews 11 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 5, 2014

We don't have a Krystal where we live and it was fun to try something new. Good value for what we spent. Clean restaurant and nice crew working there that night.

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Florida
Top Contributor
139 reviews 139 reviews
104 restaurant reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed August 12, 2013

This was Not like the good old days, but it may have been romantic memories. The burgers were not flavorful and the fries were not hot. Not a welcoming atmosphere

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Contributor
11 reviews 11 reviews
8 restaurant reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 5, 2013 via mobile

I have never had krystal. We do not have them in Louisville, we have white castle. I never heard anybody say anything positive about them. My wife and I just left this one and it was great!. Burgers were good, service was good and atmosphere was clean. I wish we had this in louisville.

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Senior Contributor
38 reviews 38 reviews
21 restaurant reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 7, 2013 via mobile

Like one other review said- the service is TERRIBLE. absolutely terrible. Waited forever in line and when we finally got to order out food the person very impolitely said "sir just pull forward I can't understand a word you're saying" and when I got up the window to order they were VERY rude. And our food was cold. NEVER will... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed March 28, 2013

My son loves Krystal burger and we have given them pleanty of chances to improve and win us back over. They are rude, the food is always cold and they always mess up our order. We talked to the GM Rusty and he did nothing, he was rude and made us to where we will never return. The restaurant was... More 

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Selma, AL
Senior Contributor
24 reviews 24 reviews
14 restaurant reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 13, 2012

Hardly a trip goes by that I don't stop for Krystal burgers. Food is consistently good and always fresh. Great deals on food.

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Seattle, Washington
Top Contributor
88 reviews 88 reviews
66 restaurant reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed June 22, 2012

Great food for fast food burgers. Always get them when I visit the South, we don't have Krystal or White Castle in the NorthWest. That being said....service is horrible! One example - went the other day for breakfast. They stop serving at 10:30am. Was in the drive through a couple of minutes before that with one car in front of... More 

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Restaurant Details

Location and Contact Information

  • Address: 1914 cobbs ford rd, Prattville, AL
  • Location: United States  >  Alabama (AL)  >  Prattville

Price and Cuisine

  • Cuisine: American

Questions & Answers

Questions? Get answers from Krystal staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?