We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Improve this listing
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Your filters are still active.
There are no pins in your viewport. Try moving the map or changing your filters.
Get directions
366 Cox Creek Pkwy, Florence, AL 35630-1512
256-765-0071
Website
Add hours for Zaxby's and help diners know when to go.
+ Add hours

TripAdvisor Reviewer Highlights

Read all 12 reviews
Visitor rating
  • 1
    Excellent
  • 6
    Very good
  • 3
    Average
  • 1
    Poor
  • 1
    Terrible
Rating summary
  • Food
    3 of 5 stars
    Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
    Atmosphere
    2.5 of 5 stars
Zaxby's!!!! What Happened???

We miss the old Zaxby's. Everyone I know 'used to' love this restaurant, but more & more people are losing interest. Those once delicious BIG chicken fingers have disappeared. Now it's rare to get chicken fingers bigger than your index finger. That means they will too often be overcooked & dry... read more

3 of 5 starsReviewed May 8, 2014
Deb W
,
Florence, Alabama
Add Photo Write a Review

12 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Date | Rating
  • English first
  • Spanish first
  • Any
English first
1 review
1 of 5 stars Reviewed January 15, 2015

I purchased the 10 piece boneless buffalo wing and all of them was either burnt or dry I will never go back to this place again. I use to love this place now its horrible. they also had some younger boys standing outside trying to sell food cards for there school and all they could say when u didn't want... More 

Was this review helpful? Yes
Florence, Alabama
Level Contributor
48 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 8, 2014

We miss the old Zaxby's. Everyone I know 'used to' love this restaurant, but more & more people are losing interest. Those once delicious BIG chicken fingers have disappeared. Now it's rare to get chicken fingers bigger than your index finger. That means they will too often be overcooked & dry. It's pretty bad when Jack's has bigger, better tasting... More 

Was this review helpful? Yes
Tuscumbia, Alabama
Level Contributor
11 reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 28, 2013

the food is good and FREE refills on drinks! this is one of my favorite "fast food" restaurants. Try it, you'll like it.

Was this review helpful? Yes
Sandoval, IL
Level Contributor
20 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed November 3, 2012

The building drew me in but I found a fast food chicken sandwich place. I had cajun chicken and it was not to my liking so I did not eat much of it, The salad though was excellent.

Was this review helpful? Yes
Dothan, Alabama
Level Contributor
11 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 22, 2012

My husband and I just got something to go, but the service was fast, and the employees were friendly. It was busy for dine in, and that is a great sign. The food was excellent!

Was this review helpful? Yes
Tuscumbia, Alabama
Level Contributor
40 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed March 8, 2012

My sons choice for chicken fingers! Fast friendly service. Boneless hot wings were so good. We go at least once a week!! Wish they wouldn't charge extra for the sauce but overall its so good!!!

Was this review helpful? Yes
Muscle Shoals, Alabama
Level Contributor
20 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 25, 2012

I really like that some nights they play contemporary Christian music

Was this review helpful? Yes
2 reviews
4 of 5 stars Reviewed January 14, 2012

This is very good fast food. Atmosphere is nice and fun. Always consistent.

Was this review helpful? Yes
Tennessee
Level Contributor
40 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed January 8, 2012

I think I am addicted!!! Helpful staff, good food.. Prices are too high.. Best value is the Big Zax Snack pack because it comes with a drink-- and PLEASE keep the crushed ice.. LOVE IT :)

Was this review helpful? Yes
Florence, Alabama
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 17, 2010

Went to the drive thru at Zaxby's Florence last night - ordered several items for my family - expensive fast food- $35.00 - & they forgot to give me my chicken salad ($7.00) - Did not notice till I got home - too far to go back - ended up getting myself a salad at McDonald's - Overall $40.00 fast... More 

Was this review helpful? Yes

Travelers who viewed Zaxby's also viewed

 
Florence, AL
 

Been to Zaxby's? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Zaxby's

Address: 366 Cox Creek Pkwy, Florence, AL 35630-1512
Phone Number: 256-765-0071
Location: United States  >  Alabama (AL)  >  Florence
Cuisine: American

Owners: What's your side of the story?

Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.

Manage your listing
Improve this listing

Restaurant Details

Location and Contact Information

  • Address: 366 Cox Creek Pkwy, Florence, AL 35630-1512
  • Location: United States  >  Alabama (AL)  >  Florence
  • Phone Number: 256-765-0071

Price and Cuisine

  • Cuisine: American

Questions & Answers

Questions? Get answers from Zaxby's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?